Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Knows how to point out the problem and how to communicate through a problem that's is urgent
Complicated personal injury situation handled with clarity and conciseness
Terrific individual caring about the issue
Thank Michael
Anna gave me great guidance and sent a link for further assistance needed
Got exactly the information I wanted in a very quick and useful conversation. Thank you!
The mechanic was able to describe in detail what I needed to know.
I'm waiting to talk to someone now so what's taking so long?Hey are you going to help or not?
All of my questions are answered by the Dr. In a way that clear understanding is always provided..
The answer was clear and understandable, it answered my question exactly
Very nice they give me information that i need im so happy thanks
Dr. Scott was very helpful and reassuring. Excellent!
Excellent, all of my issues and concerns were addressed.
I had a question about the termination of a trust and got my answer.
She was informative and answered my question. She explained and calmed my worries.
Got a simple answer after charging two of my accounts causing a fraud hold.
This was very convenient. I can get advice and start treating my dog right away.
Chad was very knowledgeable and helpful regarding my problem
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're sorry for any confusion with the charges you've received. Each transaction must be authorized by the customer in order to be processed.
We'll send a private message to you so that we can review your account and transaction history together.
Best regards,
Leila