Overview
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
The questions were concise, responses were quick and complete.
Jane was very informative and helpful in understanding the policy and guidance.
Ancient was very knowledgeable and very patient and new exactly how to fix my problem
Got a punctual and precise answer for my question. I am very satisfied with the service I got.
Initially was not sure if it was a good idea, but the lawyer I chatted with was so helpful
Listen to what I have to say. Excellent customer service.
Gave an excellent answer. He was polite. He was thorough.
I have used JustAnswer to engage experts in multiple areas.
I find the platform useful a d helpful. With beneficial required guidance.
Vet was great and very nice. Just wish they were able to prescribe medication
Genuinely helpful, caring, information, and took time allay fears
Helpful with information and very professional, appreciate the fast help
Dino was quite helpful and knowledgeable. Sometimes you need a live person on the other side
I called and asked my question and had a call back in 5 mins with my answer
Phillip got down to the nitty-gritty in a few minutes.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members