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JustAnswerReviews 17,374

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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4,086
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Kansas
1 review
0 helpful votes
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Phonak connection
October 8, 2025

My Phonak hearing aids kept switching to "Bluetooth & Streaming mode, automatically and by themselves. No matter what I tried, it kept switching, resulting in a distorted sound coming through my hearing aids.

Date of experience: September 28, 2025
Missouri
1 review
0 helpful votes
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Useless... rip off
October 8, 2025

First of all, Laura Geller has a great product. However, they do not have a phone number where they can be reached if you have an issue with your order. Second of all, whenever I did find a number, they had outsourced it to a company that was independent from them, who could not help me and charged me $5 for customer service. He just kept giving me a run around saying he could not help me get a refund. The order was about $154. He did tell me that the order number I received was not from Laura G. So I had been scammed all along. I gave up and just lost the money. I will never order from Laura g again. I had better luck with Ultra beauty which sells LG. I posted a complaint on Facebook which I rarely do so that other can not become a scammed as I was. Shame on you.

Date of experience: September 28, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Dawn,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Florida
1 review
0 helpful votes
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Getting help with microsoft word
October 8, 2025

I got help via telephone eventually, but by then I was so fed up with waiting that I went back on line and solved the problem for myself.
However, I was astonished and disgusted to find out that JustAnswer had set up a payment of $45 dollars to be paid automatically every month from my PayPal account. I had never knowingly agreed to such a continuing payment. This is essentially a scam, so be warned.

Date of experience: September 28, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Gerlald,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Maryland
1 review
0 helpful votes
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Dishwasher fix
October 8, 2025

I was having some issues with an error code on my LG dishwasher. I received a phone call from a contractor named Scott. He walked me through the issue and I was able to fix it.

Date of experience: September 28, 2025
Alabama
1 review
0 helpful votes
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Peace of mind
October 8, 2025

We were away on vacation and it was after hours when our potential emergency happened. There were no emergency vets nearby. We were so thankful to find this service to use.

Date of experience: September 28, 2025
Mexico
1 review
0 helpful votes
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If 0 was an option I'd put 0
October 8, 2025

I was given a completely wrong answer. I asked the question to only confirm what I thought was to be true. The answer provided was not what I believed to be correct. I did a little more reseaech and found that indeed the answer provided by JustAnswer was incorrect.

Date of experience: September 27, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Samantha,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Michigan
1 review
0 helpful votes
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Very difficult to get a reversal of the charges. The attorney I spoke to said there would be no additional charges to me. Attorney Flora. The attorney that I spoke to today was far more detailed to how to shut this guy down.And to get my picture off of tiktok and lord only knows where else he's put at

Date of experience: September 27, 2025
New Mexico
1 review
0 helpful votes
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Worth It
October 7, 2025

I had a question about keeping my dog comfortable by substituting a medication that would fill in while his prescription is being shipped here. Great to get a straight answer within a few minutes; now I know I'm doing the right thing

Date of experience: September 27, 2025
California
1 review
0 helpful votes
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Brilliant
October 7, 2025

So happy with the service, the vet was great! He was friendly, helpful very informative and gave advice on what to do next if my dog became poorly after eating too many probiotics.

Date of experience: September 27, 2025
Utah
1 review
0 helpful votes
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I was really PO'd when I started the process, but halfway thru the steps, the Tigers took the lead over the Red Sox and all is better with the world. Also, Donald Trump is a fascist goddammit, bet you did Nazi that comin'

Date of experience: September 27, 2025
Hawaii
1 review
0 helpful votes
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I described my issue, was connected to another company JustAnswer, paid for the consultation before I was given the opportunity to state the issue on my device. The connection was fast; answer to my problem led me to another Tech Agent. By then I myself had resolved the issue. I do not know what the agent's solution is. Cancel my sign-up with JustAnswer.

Date of experience: September 27, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Francine,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Texas
1 review
0 helpful votes
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Very patient with my explanation and asked specific questions to narrow down relevant issues and how to proceed, steps to take and where I can go for additional information.

Date of experience: September 27, 2025
Mississippi
1 review
0 helpful votes
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Just what the Dr. ordered
October 7, 2025

The technician was very accurate with response/help, my issue has been resolved. The information provided was very helpful. Good job 👏 Thank you

Date of experience: September 27, 2025
Florida
1 review
0 helpful votes
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False information regarding payment
October 7, 2025

I specifically asked the vet tech how much it would cost to communicate with the vet. She said 05 dollars and it might be refundable. I explained the situation to him and all he told me was well you know he's already thrown up and just yes, I told him he was drinking water. Well, that was good so he never gave me any information about what to give the dog to settle his stomach, which was my question When I hung up and checked capital one they had charged me $65.

Date of experience: September 27, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Barbara,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Ohio
1 review
0 helpful votes
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JA customer
October 7, 2025

I worked with expert Jaybee and really appreciated how pleasant, efficient, and patient he was. He spoke softly and explained things clearly. I would definitely call again with another question and would prefer to work with Jaybee

Date of experience: September 27, 2025
Germany
1 review
0 helpful votes
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Helpfull
October 7, 2025

Ich habe nach dem Verfahren gefragt, wie ich aus Deutschland eine Geldzahlung in die USA per Bankleitzahl oder SWIFT senden kann. Just Answer hat gut und schnell geantwortet.

Date of experience: September 27, 2025
California
1 review
0 helpful votes
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Dogs and raisins don't mix
October 7, 2025

I described how my dog ate part of a raisin. The doctor answered promptly and ssid my dog would be fine but I was still worried so took her to vet ER anyway. It cost me over $800 treatment and she needs a follow up with more cost. I guess I want satisfied with the answer I got from you guys.

Date of experience: September 27, 2025
California
1 review
0 helpful votes
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I had the nicest guy helping me out, and was patient and sent me a link to what he thought I was wanting to do. This was a youtube link, and it didn't address my issue, but I was able to find my own youtube video that did. That chatbot couldn't answer some of my questions, too, so that may have affected what the tech could do. I don't think this service is for me. To expensive and not accurate on my first try. That reads "handwriting on the wall" to me.

Date of experience: September 27, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Kari,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Texas
1 review
0 helpful votes
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IP PIN chat with Gino G
October 7, 2025

I'm needing to get a new IP PIN. This is because my identity was stolen but I couldn't recall the website address. Gino G came on and was able to quickly copy paste what i needed. I'll be doing this this afternoon.

Date of experience: September 27, 2025
New Hampshire
1 review
0 helpful votes
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A Friday night safety net!
October 7, 2025

Daisy snagged a tamsolusin pill and panic mode brought me to this website. A quick online chat turned into a phone call from a vet and Daisy was assessed…no big danger but at 9 pm on a Friday night, where do you turn to? Wonderful, thoughtful and caring response calmed us all down, we gave her crackers and chicken broth…Daisy is all good! Lesson learned

Date of experience: September 27, 2025