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JustAnswerReviews 17,355

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,081
This company responds to reviews on average within 4 days

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Oregon
1 review
0 helpful votes
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Still working through troubleshooting a clunking noise in my outboard engine's lower unit. The marine mechanic from Yachtwork has been great, providing advice and responding promptly.

Date of experience: September 28, 2025
Texas
1 review
0 helpful votes
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I PASSED MY NETWORK TEST!
October 8, 2025

It took a few tries to get hooked up with a tech, but when I started working with SAMIT we wear able to get through. His patience was great. He took the time to listen to my questions and give clear. Answers. He kept coming back to check on me to make sure that I hadn't fallen off of the assisttance wagon. I had to take. A break to get something to eat, butwhen I came back he picked up right where we. Had left off. Give him. A 10 all around.

Date of experience: September 28, 2025
North Carolina
1 review
0 helpful votes
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Garmin Nuvi 1450 broken power cable
October 8, 2025

I didn't realize I was talking to Just Answer. I am a qualified electronics specialist. I only needed a replacement power cord.

Date of experience: September 28, 2025
California
1 review
0 helpful votes
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Boiler issue
October 8, 2025

Justin, an expert, could provide me with step by step guidance after exploring the issue. It was resolved quickly and professionally! Really grateful for help!

Date of experience: September 28, 2025
Indiana
1 review
0 helpful votes
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The appraiser was very helpful.
October 8, 2025

I am very happy with the service JustAnswer provided. The appraiser answered my questions and asked for photos of the buttons and worked from there. It was quick and efficient. And I learned that I had made a good investment 35 years ago.

Date of experience: September 28, 2025
Canada
1 review
0 helpful votes
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Very helpful and methodical
October 8, 2025

Worked online in method I preferred (text) for $2. Ultimately after going through several items determined it was an issue LinkedIn should have disclosed in the sign up process (I. E. your page won't activate unless you verify). I would have wasted a lot of time without this person's help from just answer. I will definitely use again.

Date of experience: September 28, 2025
New York
1 review
0 helpful votes
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Disappointed
October 8, 2025

Needed assistance but the wait time was significant and made the arrangement untenable. Engagement never happened. Ended up solving the issue in the meantime

Date of experience: September 28, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Lawrence,

We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Maine
1 review
0 helpful votes
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Washer/ dryer disaster
October 8, 2025

I was trying to do a load of laundry and it wouldn't start. I never used the washer dryer in One before and turns out the water valve was off and they walked me through it.

Date of experience: September 28, 2025
South Carolina
1 review
0 helpful votes
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With a consultation, you don't always think of all possible questions to ask. This allowed me to take my time, put questions and know additional items that I can take to my attorney to help with my case.

Date of experience: September 28, 2025
Canada
1 review
0 helpful votes
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Great Place to Obtain Information
October 8, 2025

I have used JustAnswer for a very diverse set of topics from fixing my kitchen stove and dishwasher to fixing plumbing, to electrical. And now, a Canadian Income Tax question. I can't drive to and from the office of a credible source for the price of help on JustAnswer

Date of experience: September 28, 2025
Belgium
1 review
0 helpful votes
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I had a double problem, which the expert fixed. But one of the workaround ended in the loss af 10 years of e-mails that could have been avoided.

Date of experience: September 28, 2025
New Mexico
1 review
0 helpful votes
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Remote problem
October 8, 2025

My remote quit working, I had 3 buttons that did anything. Victor ran me through all the ways to try to fix it, but ended with him helping me order a new one. He was so patient with me and seemed very knowledgeable.

Date of experience: September 28, 2025
Pennsylvania
1 review
0 helpful votes
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Replacement of lithium battery
October 8, 2025

I appreciated the diagnosis of why my vacuum was not staying on. However the fix appears to be a little over my head... I don't have a voltage meter to check old batteries and I am not confident that if I unscrew my vacuum, I will be able to get it back correctly. Also, I don't have a sodering tool to make sure that new battery is attached firmly. But I feel better about replacing my vacuum and now know that I should not keep it charging when not in use. I'll be more aware of the indictor light to know when it is charged, and when not

Date of experience: September 28, 2025
Nebraska
1 review
0 helpful votes
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Online tech was quick with answers and pointed me in the right direction. I would use this service again, I was surprised to find somebody that had knowledge on a antique vehicle very satisfied!

Date of experience: September 28, 2025
Kansas
1 review
0 helpful votes
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Phonak connection
October 8, 2025

My Phonak hearing aids kept switching to "Bluetooth & Streaming mode, automatically and by themselves. No matter what I tried, it kept switching, resulting in a distorted sound coming through my hearing aids.

Date of experience: September 28, 2025
Missouri
1 review
0 helpful votes
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Useless... rip off
October 8, 2025

First of all, Laura Geller has a great product. However, they do not have a phone number where they can be reached if you have an issue with your order. Second of all, whenever I did find a number, they had outsourced it to a company that was independent from them, who could not help me and charged me $5 for customer service. He just kept giving me a run around saying he could not help me get a refund. The order was about $154. He did tell me that the order number I received was not from Laura G. So I had been scammed all along. I gave up and just lost the money. I will never order from Laura g again. I had better luck with Ultra beauty which sells LG. I posted a complaint on Facebook which I rarely do so that other can not become a scammed as I was. Shame on you.

Date of experience: September 28, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Dawn,

We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Florida
1 review
0 helpful votes
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Getting help with microsoft word
October 8, 2025

I got help via telephone eventually, but by then I was so fed up with waiting that I went back on line and solved the problem for myself.
However, I was astonished and disgusted to find out that JustAnswer had set up a payment of $45 dollars to be paid automatically every month from my PayPal account. I had never knowingly agreed to such a continuing payment. This is essentially a scam, so be warned.

Date of experience: September 28, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Gerlald,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Maryland
1 review
0 helpful votes
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Dishwasher fix
October 8, 2025

I was having some issues with an error code on my LG dishwasher. I received a phone call from a contractor named Scott. He walked me through the issue and I was able to fix it.

Date of experience: September 28, 2025
Alabama
1 review
0 helpful votes
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Peace of mind
October 8, 2025

We were away on vacation and it was after hours when our potential emergency happened. There were no emergency vets nearby. We were so thankful to find this service to use.

Date of experience: September 28, 2025
Mexico
1 review
0 helpful votes
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If 0 was an option I'd put 0
October 8, 2025

I was given a completely wrong answer. I asked the question to only confirm what I thought was to be true. The answer provided was not what I believed to be correct. I did a little more reseaech and found that indeed the answer provided by JustAnswer was incorrect.

Date of experience: September 27, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Samantha,

Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645