JustAnswer

Very quickly explained what cables I would need and possible issues I would experience with my particular IPad model.

On applying for a new passport I was asked to produce a copy of my parents marriage certificate
They were married in 1947... I spent literally hours on.my pc trying to find the right government office that deals with births. Deaths and marriages... then I had to find the correct form to fill in (married before a certain date was not the same form as married after this date etc etc etc...)
So once I had filled everything in - ouf ' my form was refused because I did not know the geographical details of where they were marrie and both parents being dead this information was not easy to find. I had to go back into a government link to fill in a form to find out this information... I was tearing my hair out at this stage and despairing of ever finding out and never getting a new passport. And then on my pc screen appeared JustAnswer with all sorts of amazing promises: you will have a reply from.us to your question in 10 minutes to 24 hours...
I was sceptical and thought it was a true scam but as I said before. I was at my wits end
So I paypal'd the 38 requested for the research to find the answer to my question and within 3 hours the. Answer was in my email box... and there was the place they were married and I learnt a couple of things I never knew before like I had always been led to believe they had married in Ireland but nope, the event took place in England... well well well!
S a HUGE thanks to Schuyler of JustAnswer for treating my question so speedily and she was so human in our written exchanges: definitely not a robot!
The best vzlue for money and I would recommend the site to anyone and everyone who needs to find something out and needs answers to whatever their question may be

I signed up to have a question answered regarding a lost USPS package and was connected to a lawyer who could not answer my question.

Did very well. Accomplished what I needed. Issue taken care of. She was very polite and informative

I was told it was $5 but was charged $65 for someone to tell me to get legal aid.

Thank you for your help you helped me with my problem

I needed to cancel an order and they were very helpful and told me what I needed to do.

Honestly iam not finished yet
And I will be happy to finish the survey when iam done

I received a quick answer to a diagnostic problem with a refrigerator. I told the guru what I was experiencing, what I had investigated with the problem, and what I suspected the solution was and wanted to be second guessed. I was told my line of thinking was completely correct and asked to rate so he could get paid. When I received the parts and switched them out, the problem persisted. I said I wondered if I had a bad part or is there something else I missed. He agreed it was a bad part. I got a new part and nothing changed. After doing extensive research I discovered I had made some assumptions in my original diagnosis (inside fans not running) that were false (inside fans turn off when doors are opened to conserve energy). Any real technician would have known the fans don't run when the doors are open and should have educated or second guessed me and steered me in the right direction. Turns out rather than being the control board it was a simple temperature sensor. When I asked how I could check the operation of the temperature sensor with a voltage probe I got no answer.

So basically I paid money for a yes-man to pat me on the back and agree with me multiple times instead of a tech to walk me through the process and identify where I was going wrong. In the end I got an "answer" but not a solution. I also spent $300 on parts I didn't need based on the confidence that a "guru" agreed with my flawed line of reasoning completely. If I ever use this service again, which is unlikely, I definitely won't be pressured into rating my answer before I'm sure it was the correct one.

Edit 6/5/16: I added a star to my review because I was contacted by customer service and offered a refund at least. Believe it or not, I decided not I to take them up on it. After reviewing the conversation with the tech, even though he didn't point me in the right direction the person did take the time to find an exploded parts diagram, a link to the parts, and a couple of other things. Even though it didn't ultimately solve the problem at least I feel there was enough added value to the process not to ask for a refund. I guess one needs to have the proper expectations going into this: you're going to get some quick answers, not an extended saga over days as you try different things. Also, it's incredibly hard to diagnose appliances remotely without being able to see them. I still feel like the person could have done more to point me in the right direction, but at least he added value to the process.

Needed wiring schematic to ceiling fan to repair pull cords. My guy was excellent

There was no experience, never got a call
Terrible experience

Would have been nice to have spoken to someone but otherwise I figured it out!

First response was delayed. After that responses were prompt and accurate

Joseph was very helpful in resolving my hacking issue.

I had a question about a payment plan and he was there to help me.

He answered the one question I had about my microwave and the problem is fixed.

I contacted JustAnswer because the blower motor on my furnace stopped blowing air, which meant I couldn't use my AC, and I wanted to confirm that it was the motor that was bad and not something else. A local HVAC company had come in and said the circuit board was bad, saying the cooling side wasn't getting power. They said it would be $1300 for a new circuit board, plus $900 for a new blower motor if that was bad too. They also suggested I consider replacing my entire system ($8-12k) with something "more reliable" since it's 18 years old.

The other day I replaced the run capacitor, since that's a common problem and a cheap fix, which worked for half a day but then the motor stopped turning again. The motor still seemed spin reasonably freely by hand, as is often the case when motors go bad, so I wasn't sure if that was the cause. Probably the new capacitor gave the motor a little more life but it was still on its way to burning itself out. Anyway, Brian helped me verify it was was the motor and NOT the circuit board, by showing me where to hook up the leads on my voltmeter and confirm the motor was getting 120V.

Thanks to my advice through JustAnswer, I got an exact replacement motor this morning from an appliance parts store, spent half an hour putting my furnace back together, and everything is working perfectly! My total cost for this (including the motor, the capacitor and JustAnswer's advice) was about $200. A better diagnosis than the local HVAC people had given me and my cost was one-TENTH what they quoted (not even counting the many thousands more they wanted to charge me for a new system. Thank you thank you thank you!

I didn't really get what I need. I was expecting some advise/direction.