Overview
JustAnswer has a rating of 4.2 stars from 9,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
It was my first time using the service and the Dr was very helpful I'm very happy with the service I received.
Thanks to HP's Technician, Mr. Pradip Swarup, via JustAnswer, I was able to have my printer back in operation!
Less was extremely helpful providing info on how to obtain legal Homestead Exemption by modification of Title/Deed
She did an amazing job with questions and follow up. Easy steps and quick answers. Thank you!
Bruce understood my question and was able to give me advice on moving forward with my issue.
As it says in the titled membership is disrespectful to its customers.
The setup of just answers is fantastic. You ask a question you get an answer by a professional they answer it they give you the information you need that's it.
The problem is the way the company is run is very shady and disrespectful.
1st problem when I signed up I thought I was only paying $5. After the $5 that's just a fee then it's a $29 membership that they charge you after the fact that they never tell you when you're signing up.
2nd problem if you ask too many questions on the site They considered that over use when I did that and they canceled my membership without telling me. They never stated anywhere that you have to ask only a certain amount of questions. They stated it's an unlimited amount of questions you can ask under your membership they lied.
When I called customer service about what was going on because I didn't know at the time. They told me my membership was canceled but they said they didn't know why. I said why I didn't cancel my membership and you kept my money for it.
To make matters worse I only had the membership for like a week. So I still have 3 more weeks on my membership. Keep in mind they keeping my money for membership I paid for that I can't use anymore.
Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the Y. Anyway when I spoke to the customer service representative and I was asking for an answer why I didn't get an email or a text message or a phone call what was going on in the why. She kept on giving me different answers but she didn't answer the question. So then when I asked her again it's because she said I abused the site by asking too many questions and that's why they canceled my membership. And I said that's the issue why Didn't just tell me the truth in the 1st place and then she hung up on me.
I had a question with a problem with a VW radio and I received my answer very fast and most important was a correct and perfect answer.
The post office would not answer their phone so we could confirm how to fix the impasse
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Charlie was very informative. Easy to communicate with and gave me a direction to go in. Thanks
The technician provided the answer I needed and understood the issue. Was good to deal with.
Very rapid and reassuring response to a question about my dog ingesting vitamin D3 Had I wanted more follow up it was immediately available
Well satisfied with accurate assessment of fault wouldn't hesitate to recomend anyone
With camera problems to contact you
Needed to know whether or not to file for an extension concerning California state income taxes.
Quick response! I received the information that I needed!
My refrigerator stopped working on a holiday weekend. The appliance tech assigned to my question instructed me how to restart it and saved the day!
I believe there's always room for improvement but on this occasion I can't think of one.
I had a problem and he showed me with diagrams he sent where it goes for the connection
A lawyer will get back to
Me and I am waiting for a response
Sent photos of the three effected area and have awesome direction to alleviate the itching
Thank you - fast answer to a repair issue in our home. With your help - I'm a hero again.
They figured out what was wrong just by hearing the symptoms.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Joe,
Thank you for letting us know. My team can make this right for you. Would you please reach out so we can find your account?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35