Overview
JustAnswer has a rating of 4.2 stars from 9,682 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
The only site which was able to allow me to find a potential way to minimize my facial pain.
Kept telling me that who ever took my questions that she had left her desk! Never again!😡
Great easy and fast……………………………. I'm not writing a novel ok. Great service really
The doctor explained me well and gave clear instructions about the treatment solutions.
I asked a question and was told it was only $5 to continue and get my answer unless I wanted to talk on the phone then it would be more I was then charged $69 and was like I wasn't told about that and couldn't find the number or a email for customer service was charged again today and finally found a number to call the guy told me that I agreed to a membership I knew nothing about and when I asked to talk to a manager because he didn't care about what I was saying kept talking over me and saying membership fees are not refundable he had me on hold for a while comes back says a manager would call me back in 15-30 minutes to talk and gave me a ticket number I waited still no call back I am very disappointed and I do not recommend this site I feel scammed and used the advice wasn't even right I ended up getting a lawyer for my issue then and was told the compliant opposite of what they said and only got half messages when talking to someone on this site honestly if you have a real issue please do not use this site you will lose money I gave a star because I can't give nothing they respond and say to call the number with the extension they give on here but no one is ever at that one and you end up going through what you went through before with unhelpful people I regret ever using JustAnswer
Hello,
We understand your concern and would like to resolve this to your satisfaction. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
I RECEIVED SOME GOOD IDEAS FROM THE DOCTOR. IT WILL TAKE SOME TIME AND PATIENCE TO SEE HOW THEY WORK OUT.
Scam! Lead to think it was 5 dollars. No thats just the fee. 51 dollars Then hung up on many times
Hello Colton,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela,
JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Dr. called me in prompt fashion and answered my questions on reaction my dog was having to medicine
The lawyer was very fair and experienced and I would have hired her if she was near me.
Short and to the point with relevant information. Made it easy to understand.
SUCKS Is not even worth 1 star
Will never do chat with you guys ever again
As you would not give me a copy of the chat log
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Lucid information received about my legal rights and fast responses to my questions & concerns
I'll call the bank and cancel my payment an that should tell you how my conversation whent
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Appreciated, appeared to be a great listener and willing to solve problems
I will let you know after I try to factory reset that he supposed to send me
I needed help with trim files and the tech that helped me out did it fast and effectively
I would like my $68 refunded It wasn't clear that you were in America Also I waited on line for nothing Still have a blinding migraine
Hello Kathleen,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Got my 1099 very helpful. People were great. Easy to use to get what I needed
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28