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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I need advice on condo law dealing with rights and obligations. The Missouri law as written was provided. It gives me a solid start.
Victor knew exactly what I was dealing with and didn't make me feel like an idiot. He clearly explained that my issue was a common one, explained what the solution was. Polite, knowledgeable and precise.
I've had a growth on my finger getting bigger over the last 3 months. I sent pictures and spoke with a dermatologist who reassured me it didn't look like cancer, but needs to be removed and biopsied, just to be sure. I cannot get into a dermatologist in my area but I can see a general surgeon. The experience was easy and reassuring.
I appreciate the swift reply to my specific medical details.
Jennifer not only provided the estimated value for my art piece as requested, but also shared critical knowledge about its condition and future care, all of which enhances my enjoyment experience. After all, what is art for?
Needed to know the legitimacy of a trading company supposedly based out of Toronto. Just answer was able to look them up and confirmed that they were not a registered company in Canada and provided me links to find the information myself in the future.
My cat had someone in his throat that he couldn't cough up. It was evening and my vet was closed. While it took several hours for a response from JustAnswer, the vet who contacted me was excellent. Very caring and thorough.
Was within hours of purchasing a vehicle. Spent hours of online research. Finally came to Just answer and spoke to Eric. He gave me the correct information about a code, and saved me from purchasing a faulty vehicle!
Dr A was amazing in helping me with my sick pup today! Thankful
Very good, very quick response. Put me at ease about the procedure.
I had many questions and they were all answered. Kind and quick responses.
Attorney Matt was very helpful in answering my legal questions today regarding education law. He was friendly and thorough in identifying the correct question and providing the answers.
So far I have some new leads to work on... hopefully it will resolve my issues
Very knowledgeable with expert advice. Friendly and professional
I am very much satisfied with the responses provided on my all queries in timely manner.
Ryan listened and asked questions. We had been told the problem was going to be expensive
He solved our problem with a $30.00 fix instead of the $400.00 we were yold to do.
I conducted extensive online research on multiple occasions over an extended period but remained uncertain about my inquiry. I then turned to JustAnswer, where you can chat or speak with a live expert, allowing for follow-up questions as needed. This service provided me with a definitive answer. Had I known about JustAnswer from the outset, I could have saved myself hours of time and significant stress.
This is false advertisement. I'm sorry I got caught in your fishing net. I should have gone with my instincts that I could trust the advertisement eventhough it was Legal aide.
I woul like my money returned to my account. I don't want to dispute the debt to my card so just return my money
I didn't know asking my question would make me a target for you to steak my money.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Called and received answer with in minutes. The answer's were right on target. Did what was mentioned and awaiting parts.
The service areas great but why was I charged $46 out of my checking account. I need someone to call me back as soon as possible on this. Thanks
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Shannon,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35