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JustAnswerReviews 17,653

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,151
This company responds to reviews on average within 4 days

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Missouri
1 review
0 helpful votes
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I need advice on condo law dealing with rights and obligations. The Missouri law as written was provided. It gives me a solid start.

Date of experience: May 30, 2024
Missouri
1 review
0 helpful votes
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Expert advice
June 9, 2024

Victor knew exactly what I was dealing with and didn't make me feel like an idiot. He clearly explained that my issue was a common one, explained what the solution was. Polite, knowledgeable and precise.

Date of experience: May 30, 2024
Canada
1 review
0 helpful votes
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I've had a growth on my finger getting bigger over the last 3 months. I sent pictures and spoke with a dermatologist who reassured me it didn't look like cancer, but needs to be removed and biopsied, just to be sure. I cannot get into a dermatologist in my area but I can see a general surgeon. The experience was easy and reassuring.

Date of experience: May 30, 2024
Missouri
1 review
0 helpful votes
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I appreciate the swift reply to my specific medical details.

Date of experience: May 30, 2024
Illinois
1 review
0 helpful votes
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Jennifer not only provided the estimated value for my art piece as requested, but also shared critical knowledge about its condition and future care, all of which enhances my enjoyment experience. After all, what is art for?

Date of experience: May 30, 2024
Canada
1 review
0 helpful votes
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Trading platforms
June 9, 2024

Needed to know the legitimacy of a trading company supposedly based out of Toronto. Just answer was able to look them up and confirmed that they were not a registered company in Canada and provided me links to find the information myself in the future.

Date of experience: May 30, 2024
Washington
1 review
0 helpful votes
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The expert was excellent.
June 9, 2024

My cat had someone in his throat that he couldn't cough up. It was evening and my vet was closed. While it took several hours for a response from JustAnswer, the vet who contacted me was excellent. Very caring and thorough.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Shannon,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Illinois
1 review
0 helpful votes
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Thank you!
June 9, 2024

Was within hours of purchasing a vehicle. Spent hours of online research. Finally came to Just answer and spoke to Eric. He gave me the correct information about a code, and saved me from purchasing a faulty vehicle!

Date of experience: May 30, 2024
Missouri
2 reviews
0 helpful votes
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Help when I needed it
June 9, 2024

Dr A was amazing in helping me with my sick pup today! Thankful

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Shelly's Doc.
June 9, 2024

Very good, very quick response. Put me at ease about the procedure.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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I had many questions and they were all answered. Kind and quick responses.

Date of experience: May 30, 2024
California
1 review
0 helpful votes
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Quick, thorough and informative
June 9, 2024

Attorney Matt was very helpful in answering my legal questions today regarding education law. He was friendly and thorough in identifying the correct question and providing the answers.

Date of experience: May 30, 2024
Pennsylvania
1 review
0 helpful votes
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Looking for help
June 9, 2024

So far I have some new leads to work on... hopefully it will resolve my issues

Date of experience: May 30, 2024
Australia
1 review
0 helpful votes
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Excellent doctor
June 9, 2024

Very knowledgeable with expert advice. Friendly and professional

Date of experience: May 30, 2024
India
1 review
0 helpful votes
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Excellent communication.
June 8, 2024

I am very much satisfied with the responses provided on my all queries in timely manner.

Date of experience: May 29, 2024
Alabama
1 review
0 helpful votes
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Ryan listened and asked questions. We had been told the problem was going to be expensive
He solved our problem with a $30.00 fix instead of the $400.00 we were yold to do.

Date of experience: May 29, 2024
Minnesota
1 review
0 helpful votes
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I conducted extensive online research on multiple occasions over an extended period but remained uncertain about my inquiry. I then turned to JustAnswer, where you can chat or speak with a live expert, allowing for follow-up questions as needed. This service provided me with a definitive answer. Had I known about JustAnswer from the outset, I could have saved myself hours of time and significant stress.

Date of experience: May 29, 2024
California
4 reviews
0 helpful votes
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This is false advertisement. I'm sorry I got caught in your fishing net. I should have gone with my instincts that I could trust the advertisement eventhough it was Legal aide.

I woul like my money returned to my account. I don't want to dispute the debt to my card so just return my money
I didn't know asking my question would make me a target for you to steak my money.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Oklahoma
1 review
0 helpful votes
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Fix it now
June 8, 2024

Called and received answer with in minutes. The answer's were right on target. Did what was mentioned and awaiting parts.

Date of experience: May 29, 2024
New York
1 review
0 helpful votes
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Photostick
June 8, 2024

The service areas great but why was I charged $46 out of my checking account. I need someone to call me back as soon as possible on this. Thanks

Date of experience: May 29, 2024