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JustAnswerReviews 17,662

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,154
This company responds to reviews on average within 4 days

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Canada
1 review
0 helpful votes
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Informative
June 10, 2024

Quick responses, good communication and friendly. I would recommend.

Date of experience: May 31, 2024
Florida
1 review
0 helpful votes
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He gave great advice. Said there's a strong case if I gather the information he suggested.

Date of experience: May 31, 2024
Arizona
1 review
0 helpful votes
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Very helpful
June 10, 2024

Cat symptoms were thoroughly addressed. Lots of symptoms To watch for a well as info not mentioned in research. Very helpful.

Date of experience: May 31, 2024
Australia
1 review
0 helpful votes
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Better late than never
June 10, 2024

Good answers and helpful when they arrived.
Thank you Eric.
No tip.
Not in Australia.
Sorry.

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Very professional
June 9, 2024

I have been trying to reach someone to guide me to the right person to contact, she answered all my questions that I was looking for ver fast

Date of experience: May 30, 2024
Minnesota
1 review
0 helpful votes
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The doctor called quickly. She had read the intake report and was ready to jump right in. She answered any questions I had. She gave advise for how to properly care for my sick pups. She also gave me warning signs to look for and a timeline to follow to escalate to a vet visit. I would highly recommend this site! It would be a great first step for times when the vet is closed or the issue doesn't seem life threatening. She literally saved me at least a thousand dollars in vet bills.

Date of experience: May 30, 2024
California
3 reviews
0 helpful votes
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Would give 10 stars if I could.
June 9, 2024

Lawyer Simmons went above and beyond my expectations. She went above and beyond to find all laws and statutes that pertained to my particular situation, that is, I might add, rather unusual in nature. MS Simmons was not only professional, she was nuanced with human decency, compassion and understanding which is increasingly difficult to find in this technological age. I highly recommend Lawyer Simmons. She is excellent at what she does. I rate her 10 out of 5 stars.

Date of experience: May 30, 2024
Ohio
1 review
0 helpful votes
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Get what you Pay For!
June 9, 2024

Little skeptical considering the cost but I could not be happier. Contacted by a professional within minutes. He walked me through diagnosis, possible repairs and followed up with immediate texts, etc.

Date of experience: May 30, 2024
New York
1 review
0 helpful votes
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Great experience
June 9, 2024

George was very quick to respond an gave me excellent advice. This is the second time I have used this service and had a great experience each time. I highly recommend this service.

Date of experience: May 30, 2024
Virginia
1 review
0 helpful votes
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Puppy ate pot
June 9, 2024

The online vet was very informative and helpful. He told me things to look for as symptoms and gave me several references to treat my puppy.

Date of experience: May 30, 2024
Ohio
2 reviews
0 helpful votes
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Thorough
June 9, 2024

I was very pleased with how thorough the vet was. Aside from his expertise, he went above and beyond by doing more research with poison control and then following up with us later.

Date of experience: May 30, 2024
Georgia
1 review
0 helpful votes
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Need more help!
June 9, 2024

I need more help with my gas dryer woody was great and answered my questions. He got me to a spot that still leaves me puzzled. I need more help tried to get back to him but haven't been abalone to reach him

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Georgia
1 review
0 helpful votes
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I have health insurance. The copay is just $20. But you charged me $43 without my consent. You didn't inform me that you are going to charge me. I'm going to ask the bank to hold the money.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 30, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Ramya,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35

Canada
1 review
0 helpful votes
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Dr. Nikko was excellent!
June 9, 2024

On a long cross country trip we encountered ticks on our dog and in our hair n bodies. While googling came across this service and requested a personal call with Dr. Nikki who promptly called with helpful advice about next steps. He asked for a photo of the tick and was able to determine for us that it was not a Lyme disease carrier which gave huge peace of mind. He followed up twice to ensure we were ok, provided exact names of tick medication, specific active ingredient in case we could not find the product. Although it was uncomfortable experience this helped us deal with the situation quickly and effectively. Thank you!

Date of experience: May 30, 2024
South Carolina
1 review
0 helpful votes
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Quick Response
June 9, 2024

Our puppy got hold of bottles of Vitamins C and D and Biotin and consumed about 100-120 pills. We received a quick response from the Vet and the advice was very helpful.

Date of experience: May 30, 2024
Indiana
1 review
0 helpful votes
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Dr Puckett is so HELPFUL!
June 9, 2024

Dr Puckett went above and beyond my expectations to help me understand the risks of my upcoming surgery! With her advice she put me completely at ease! I so appreciate her!

Date of experience: May 30, 2024
Utah
1 review
0 helpful votes
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Dog got into the pill bottle
June 9, 2024

She was very helpful. She answered all my questions very fast.
And alleviated all my concerns.
Highly recommended.

Date of experience: May 30, 2024
Wyoming
1 review
0 helpful votes
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The process was simple and response was very quick. The technician was friendly, patient, helpful and very knowledgeable.

Date of experience: May 30, 2024
Oregon
1 review
0 helpful votes
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It helps to have an ally
June 9, 2024

I had a difficult decision to make. Fortunately, Legal Eagle was able to explain things clearly.

Date of experience: May 30, 2024
Texas
2 reviews
0 helpful votes
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Very quick and professional. Felt confident with my actions after that

Date of experience: May 30, 2024