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JustAnswerReviews 17,667

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,154
This company responds to reviews on average within 4 days

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Colorado
1 review
0 helpful votes
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Very helpful
June 10, 2024

My problem of being hacked was solved. I am a man of few word,nothing else to say.

Date of experience: May 31, 2024
Virginia
1 review
0 helpful votes
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The attorney understood my concern and answered and explained to my satisfaction!

Date of experience: May 31, 2024
Ohio
1 review
0 helpful votes
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Slow. Cost too much.
June 10, 2024

Slow response. Was not able to help me.Told me the appliance was irreparable. However there are You Tube videos showing how to make the repsir.

Date of experience: May 31, 2024
Connecticut
1 review
0 helpful votes
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Within a half hour I got a response I needed for a DIY job on my pool pump. Saved me a $200 service call.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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After hearing on a service call that my fridge needed freon an might cost as much as $1,300, I called Just Answer as a second source. Francis was thorough, gave good directions as he worked through checking things out. I just had Fisher & Paykel service - Francis was correct and fridge is fixed.

Date of experience: May 31, 2024
Texas
1 review
0 helpful votes
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Thank you! Martin was most helpful at this time. Hopefully I can make it come on.

Date of experience: May 31, 2024
Florida
1 review
0 helpful votes
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First experience
June 10, 2024

Even though it took awhile to get in the loop, the response from the lawyer were fair

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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I can sleep!
June 10, 2024

I've been only sleeping 5 hours a night because my apartment was getting too warm. I need a deep freeze to sleep but the thermostat would not go lower. Problem solved in a matter of 3 text message! Slept 9 hours yesterday, life transformed!

Date of experience: May 31, 2024
Norway
1 review
0 helpful votes
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Thank you.
June 10, 2024

Thank you for the quick and clear answer. You really helped me. Thank you again!

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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Authenticate oil painting
June 10, 2024

Mark P. Provided me with the information I was searching for regarding an old oil painting belonging to my deceased Mom. I got the information I was looking for in 10 minutes! Thank you for your prompt and courteous service. I will definitely contact Mark P. Again. Sharon

Date of experience: May 31, 2024
Pennsylvania
1 review
0 helpful votes
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Passkeys
June 10, 2024

I wanted something to replace passwords. I mistakenly thought passkeys could take their place but they are not meant to.

Date of experience: May 31, 2024
Maine
1 review
0 helpful votes
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Troubled AC unit install
June 10, 2024

Installing a Koldfront through the wall unit, which the manual did not tell us, or show us anything like you have today. You walked me through and I appreciate it.

Date of experience: May 31, 2024
Tennessee
1 review
0 helpful votes
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Freaking out
June 10, 2024

My pup was sick. I contacted the service and the vetrenarian helped me understand what might be going on. She was right. I was freaking out until her help.

Date of experience: May 31, 2024
California
1 review
0 helpful votes
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Having had experience with attorneys in the past, cost is a definite factor. This year alone brought the need for guidance in: 1) starting an LLC, 2) Business tax implications for capital gains, 3) Delineating the need for a legal foundation between uncontracted partners, 4) Guidance for possible cryptocurrency fraud and the reporting procedures. Yes, we filed with the FBI.
Anyways, every question posed to the JustAnswer staff was answered in a more than timely manner and was pretty much all spot-on. The respondents were not only were prompt and to the point, but treated me like a valued person and never in a condescending way. One particularly complex question resulted in a timely phone call that clarified matters greatly. Unlimited questions and answers for a monthly fee? Well worth it!

Date of experience: May 31, 2024
Alabama
1 review
0 helpful votes
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Patience and care
June 10, 2024

Spoke with doctor Marks who had all patience in listening my concerns and suggested new ways to get to treat my dogs illness. Very knowledgeable and caring. Thanks again 🙏🏼

Date of experience: May 31, 2024
France
1 review
0 helpful votes
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Quick and easy
June 10, 2024

I've found this service on line and I got immediately contact by chatmy choose cause I live at the other side of the world. I got my advice what I needed. So very satisfied

Date of experience: May 31, 2024
Canada
1 review
0 helpful votes
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Advice with collection agency
June 10, 2024

I had a collection agency harassing me for a very old debt and even though I acknowledged the debt over the phone, Debra was able to inform me that as I didn't confirm the debt in writing, there was nothing they could do. Also the debt couldn't be restarted because it was well over 2 years old. A huge relief and many thanks to Debra.

Date of experience: May 31, 2024
New Mexico
1 review
0 helpful votes
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Sometimes, these things are complicated and not just like the other 102 times the problem occurs. If the expert (like Paul) is a good listener, you can get through the nuance stuff and get to the heart of the problem quickly. An expert that won't ask questions or actually read your answer is worse than AI or just blind web surfing. Communication skills are just as important as the experts knowledge base.

Date of experience: May 31, 2024
New Jersey
1 review
0 helpful votes
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Problem resolved
June 10, 2024

The problem was resolved. I was happy with the outcome. Thank you

Date of experience: May 31, 2024
Florida
3 reviews
0 helpful votes
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Excellent Response
June 10, 2024

When contacted David was quick to get details and send info to correct my Apple account. He stayed on the phone and guided me through the steps. Thanks David, you did a grea job.

Date of experience: May 31, 2024