On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My problem of being hacked was solved. I am a man of few word,nothing else to say.
The attorney understood my concern and answered and explained to my satisfaction!
Slow response. Was not able to help me.Told me the appliance was irreparable. However there are You Tube videos showing how to make the repsir.
Within a half hour I got a response I needed for a DIY job on my pool pump. Saved me a $200 service call.
After hearing on a service call that my fridge needed freon an might cost as much as $1,300, I called Just Answer as a second source. Francis was thorough, gave good directions as he worked through checking things out. I just had Fisher & Paykel service - Francis was correct and fridge is fixed.
Thank you! Martin was most helpful at this time. Hopefully I can make it come on.
Even though it took awhile to get in the loop, the response from the lawyer were fair
I've been only sleeping 5 hours a night because my apartment was getting too warm. I need a deep freeze to sleep but the thermostat would not go lower. Problem solved in a matter of 3 text message! Slept 9 hours yesterday, life transformed!
Thank you for the quick and clear answer. You really helped me. Thank you again!
Mark P. Provided me with the information I was searching for regarding an old oil painting belonging to my deceased Mom. I got the information I was looking for in 10 minutes! Thank you for your prompt and courteous service. I will definitely contact Mark P. Again. Sharon
I wanted something to replace passwords. I mistakenly thought passkeys could take their place but they are not meant to.
Installing a Koldfront through the wall unit, which the manual did not tell us, or show us anything like you have today. You walked me through and I appreciate it.
My pup was sick. I contacted the service and the vetrenarian helped me understand what might be going on. She was right. I was freaking out until her help.
Having had experience with attorneys in the past, cost is a definite factor. This year alone brought the need for guidance in: 1) starting an LLC, 2) Business tax implications for capital gains, 3) Delineating the need for a legal foundation between uncontracted partners, 4) Guidance for possible cryptocurrency fraud and the reporting procedures. Yes, we filed with the FBI.
Anyways, every question posed to the JustAnswer staff was answered in a more than timely manner and was pretty much all spot-on. The respondents were not only were prompt and to the point, but treated me like a valued person and never in a condescending way. One particularly complex question resulted in a timely phone call that clarified matters greatly. Unlimited questions and answers for a monthly fee? Well worth it!
Spoke with doctor Marks who had all patience in listening my concerns and suggested new ways to get to treat my dogs illness. Very knowledgeable and caring. Thanks again 🙏🏼
I've found this service on line and I got immediately contact by chatmy choose cause I live at the other side of the world. I got my advice what I needed. So very satisfied
I had a collection agency harassing me for a very old debt and even though I acknowledged the debt over the phone, Debra was able to inform me that as I didn't confirm the debt in writing, there was nothing they could do. Also the debt couldn't be restarted because it was well over 2 years old. A huge relief and many thanks to Debra.
Sometimes, these things are complicated and not just like the other 102 times the problem occurs. If the expert (like Paul) is a good listener, you can get through the nuance stuff and get to the heart of the problem quickly. An expert that won't ask questions or actually read your answer is worse than AI or just blind web surfing. Communication skills are just as important as the experts knowledge base.
When contacted David was quick to get details and send info to correct my Apple account. He stayed on the phone and guided me through the steps. Thanks David, you did a grea job.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care