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JustAnswerReviews 17,625

4.6

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
4,146
This company responds to reviews on average within 4 days

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Texas
1 review
0 helpful votes
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Such a great service!
June 8, 2024

I really enjoyed working with Just Answer to learn more about a few antique items I purchased. The appraiser ( Mark P) was very knowledgeable and gave me some wonderful insights as well as potential pricing info. The whole process was easy & a lot of fun!

Date of experience: May 29, 2024
Indiana
1 review
0 helpful votes
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INFO FOR REPAIR
June 8, 2024

Tech was knowledgeable and caring and went above and beyond

Date of experience: May 29, 2024
Mississippi
1 review
0 helpful votes
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Troybilt repair
June 8, 2024

Your expert was able to answer my question and refer me to a repair service.

Date of experience: May 29, 2024
New Jersey
2 reviews
1 helpful vote
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Thoughtful Response
June 8, 2024

Legal Eagle actually read what I sent him and provided a thoughtful, helpful response quickly. He was very kind and I appreciated his insight.

Date of experience: May 29, 2024
Illinois
1 review
0 helpful votes
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Small claims court.
June 8, 2024

I had a very information conversation with a lawyer from your services. His answers were very helpful in my decision to move forward. Hal Y

Date of experience: May 29, 2024
North Carolina
1 review
0 helpful votes
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Vacation help
June 8, 2024

It was a great relief to be able to speak to a vet while on vacation.
We felt that the advice we were given by Dr Jen was great.

Date of experience: May 29, 2024
Texas
1 review
0 helpful votes
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Relief
June 8, 2024

Our 13yo Jack Russel had an open wound on her shoulder. My sil went into the kitchen and heard her panting. It was 3:15am and the nearest 24/7 vet was across town, but I found JustAnswer and gave it a try. Dr. Perry was awesome and patient with us. We did what he said and she is now sleeping in her kennel

Date of experience: May 29, 2024
Canada
1 review
0 helpful votes
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I got the advice that I was looking for and the answer so I'm very happy with this service you did what u said

Date of experience: May 29, 2024
Hawaii
1 review
0 helpful votes
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Prompt Vet Advice!
June 8, 2024

I live in a rural area, so when something is wrong with my animals, we don't have veterinary services available. Dr. Mike was extremely helpful by listening to my concerns and
Quickly to responded with reassurance and suggestions for next steps. Thank you, Dr. Mike!

Date of experience: May 28, 2024
Canada
1 review
0 helpful votes
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Please returns my money back which is unfairly charged on my visa, without my knowledge

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Internet business confirmation
June 7, 2024

II needed to confirm whether or not a business was legitimate for cyber attacks, as I was scammed out of a large sum of money. In the process of trying to recover it, you don't know if you're dealing with the same people who stole your money or if it's a legitimate company genuinely trying to help you. Just Answers was able to confirm this for me and give me the confidence I needed to move forward.

Date of experience: May 28, 2024
Canada
2 reviews
7 helpful votes
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That veterinarian service is just awesome.
They were very quick to come back to me.
They asked the right questions and gave me useful and reassuring information.

Date of experience: May 28, 2024
Maryland
2 reviews
1 helpful vote
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Lies saying 5 dollars for first question then charge 35.00 on your card. Scam

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New York
1 review
0 helpful votes
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Excellent Communication
June 7, 2024

My lawn mower wasn't holding a charge, so after troubleshooting, I decided to ask Just Answer. I asked question and after joining, got a very quick response from Donald, a small engine technician. He asked several questions of me to obtain as much info as possible. Final result is that he found me the possible problems and even got the parts numbers for the needed items ( voltage regulator and alternator). He even told me how and where to locate these on my riding mower. I'm not a mechanic, but I always try to fix things myself. I had tried the TroyBilt website but it was not user friendly.

Date of experience: May 28, 2024
Massachusetts
2 reviews
0 helpful votes
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Yea was very friendly and knowledgeable on how to understand what all the legality of some documents I had. Not having any knowledge of the laws. She was extremely helpful in explaining things and she was able to give me additional information on how to contact the correct attorney for my needs.

Date of experience: May 28, 2024
Illinois
1 review
0 helpful votes
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No help whatsoever
June 7, 2024

Every step he told me to do on my computer. I had already done on my own. I spent more time waiting for him to come back with a suggestion. I cannot believe I am going to be charged for this

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Indiana
2 reviews
0 helpful votes
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Being harassed from a debt collector that won't identify themselves beyond a generic name. Treating to serve me a lawsuit on a debt over 7 years old. The lawyer I spoke with gave great information and perspective about a company that won't give an address and hasn't sent any formal letters. Put my stress at ease.

Date of experience: May 28, 2024
California
1 review
0 helpful votes
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Haven't had it fixed yet but Evant seemed to know his stuff. The only thing that idk will be fixed is the issue with the coolant temp staying between 190-200 and the fan clutch sporadically turning on and off no matter what the actual coolant temp is.

Date of experience: May 28, 2024
New York
1 review
0 helpful votes
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Amazing Help
June 7, 2024

I called about my dog who had a cut on her leg. We were trying to figure out if we should get her seen right away as our vet is on vacation. After talking with Dr.Emily she gave me great advice. She put my mind at ease and I will be taking my dog in tomorrow to another vet to get this cut addressed

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Utah
1 review
0 helpful votes
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Partial help
June 7, 2024

He suggested several things to try, but none worked. A couple of suggestions were not possible on my camcorder model. The ones I tried did not work, so I still don't have a solution to my problem. He was very clear and fast in his suggestions as well as very polite during our text session.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 28, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28