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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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I really enjoyed working with Just Answer to learn more about a few antique items I purchased. The appraiser ( Mark P) was very knowledgeable and gave me some wonderful insights as well as potential pricing info. The whole process was easy & a lot of fun!
Tech was knowledgeable and caring and went above and beyond
Your expert was able to answer my question and refer me to a repair service.
Legal Eagle actually read what I sent him and provided a thoughtful, helpful response quickly. He was very kind and I appreciated his insight.
I had a very information conversation with a lawyer from your services. His answers were very helpful in my decision to move forward. Hal Y
It was a great relief to be able to speak to a vet while on vacation.
We felt that the advice we were given by Dr Jen was great.
Our 13yo Jack Russel had an open wound on her shoulder. My sil went into the kitchen and heard her panting. It was 3:15am and the nearest 24/7 vet was across town, but I found JustAnswer and gave it a try. Dr. Perry was awesome and patient with us. We did what he said and she is now sleeping in her kennel
I got the advice that I was looking for and the answer so I'm very happy with this service you did what u said
I live in a rural area, so when something is wrong with my animals, we don't have veterinary services available. Dr. Mike was extremely helpful by listening to my concerns and
Quickly to responded with reassurance and suggestions for next steps. Thank you, Dr. Mike!
Please returns my money back which is unfairly charged on my visa, without my knowledge
II needed to confirm whether or not a business was legitimate for cyber attacks, as I was scammed out of a large sum of money. In the process of trying to recover it, you don't know if you're dealing with the same people who stole your money or if it's a legitimate company genuinely trying to help you. Just Answers was able to confirm this for me and give me the confidence I needed to move forward.
That veterinarian service is just awesome.
They were very quick to come back to me.
They asked the right questions and gave me useful and reassuring information.
Lies saying 5 dollars for first question then charge 35.00 on your card. Scam
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
My lawn mower wasn't holding a charge, so after troubleshooting, I decided to ask Just Answer. I asked question and after joining, got a very quick response from Donald, a small engine technician. He asked several questions of me to obtain as much info as possible. Final result is that he found me the possible problems and even got the parts numbers for the needed items ( voltage regulator and alternator). He even told me how and where to locate these on my riding mower. I'm not a mechanic, but I always try to fix things myself. I had tried the TroyBilt website but it was not user friendly.
Yea was very friendly and knowledgeable on how to understand what all the legality of some documents I had. Not having any knowledge of the laws. She was extremely helpful in explaining things and she was able to give me additional information on how to contact the correct attorney for my needs.
Every step he told me to do on my computer. I had already done on my own. I spent more time waiting for him to come back with a suggestion. I cannot believe I am going to be charged for this
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Being harassed from a debt collector that won't identify themselves beyond a generic name. Treating to serve me a lawsuit on a debt over 7 years old. The lawyer I spoke with gave great information and perspective about a company that won't give an address and hasn't sent any formal letters. Put my stress at ease.
Haven't had it fixed yet but Evant seemed to know his stuff. The only thing that idk will be fixed is the issue with the coolant temp staying between 190-200 and the fan clutch sporadically turning on and off no matter what the actual coolant temp is.
I called about my dog who had a cut on her leg. We were trying to figure out if we should get her seen right away as our vet is on vacation. After talking with Dr.Emily she gave me great advice. She put my mind at ease and I will be taking my dog in tomorrow to another vet to get this cut addressed
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
He suggested several things to try, but none worked. A couple of suggestions were not possible on my camcorder model. The ones I tried did not work, so I still don't have a solution to my problem. He was very clear and fast in his suggestions as well as very polite during our text session.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28