From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Dr. Jill is incredibly informative and objective. She encouraged me to make a veterinary appointment and take my dog into the actual clinic for his issues, which I appreciate. She is honest, and gave me advice on how to minimize his problems until we could get him into the doctor.
Dr Rebecca answered my questions and handled my concerns.
Perfect answers to all me questions--could be improved by having a phone number to call for old people like me who a very difficult time finally getting to talk instead of trying to type--change the set up where a person can call instead of going through all the B.S before reaching a good man who helped me--Mechanic was great but the B.S is horrible getting through to one
My appraiser was fast and efficient and explained everything in a timely manner and was very helpful.
If you're contacting for legal advice, it's usually for an unpleasant situation and I was provided with kind professionalism and active listening.
Technician knew exactly what I needed to do and directed me how and what to check. Told me what was faulty and even gave me the part number. Great help
Our axolotl tried to eat a tank decoration over the weekend, so few local vets were open. The couple that were did not provide service for aquatics, so I thought we had no options except to watch our pet die. Dr. Christa helped our family with excellent advice. Our pet is doing well now, and I am so pleased with JustAnswer.
.הגעתי בטעות לאתר {סיפור ארןך}וחוייבתי.לאחר התכתבות באתר שלכם זוכיתי והבינו את המצב שנקלעתי אליו
Technician took the time to listen to my issues. Offer his own real world experience and explain to me what to try. He never gave up. Very satisfied with his experience
I don't give reviews. It's not you. I just don't. I'm sorry.
I had a complicated tv problem and they issued some helpful solutions. None worked, but the help was quite helpful. Three different techs were involved. Anas stood out.
Fast response help me get my job done very good technician
I have taken the dryer apart and checked the heating element and other items. There's several sensors but I wasn't sure which was the issue. Matthew called me within minutes of the request, I explained what I've done so far and he told me there was a thermal sensor at the front bottom left of our dryer and how to take the top and front off to access it. I checked continuity and he said it was faulty and needing replaced. Even texted me the part numbers to order. Ordered from Amazon, came the next day and the dryer is back up and running.
The vets asked me alot of questions to properly diagnose my cat. They were very kind and made me less stressed.
Sound legal advise. Quick response to my questions.
I was suspicious at first, but the man actually knew what he was talking about!
Experts are great and an amazing site at an affordable monthly subscription price. Love it and totally worth it!
I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.
Everything they told me to do on my iPhone 13 didn't work. The phone was unable to make or receive calls because it was stuck in SOS mode. I had to go to Verizon to get help.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
When I first went on your site, I had to pay $5.00 with no explanation why. I was chatting with Antoni and it did not sound as if he could help me, I think he was reading from the manual. Not that it matters because we got cut off after 30 minutes. This is a terrible site and I will let everyone know.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thanks for reaching out to us at JustAnswer!
We recently received an inquiry from you and we would love to help you out. If you could provide us with more details about what you're experiencing, we'll do our best to find a solution for you. Of course, if you would rather talk to us directly, you're welcome to call us toll free at the phone number found here: http://ww2.justanswer.com/phone
Our Customer Service Team is available 24/7 and we'll be happy to assist you in any way that we can.
If you feel you have contacted us by mistake, please disregard this email.
Have a wonderful day.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28