business logo of JustAnswer

JustAnswerReviews 11,922

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,709
This company responds to reviews on average within 1 day
Georgia
1 review
0 helpful votes
Follow Chris D.
Unfollow Chris D.
Send Message
Share Review
Report Review

Dryer wouldn't run
April 4, 2024

I have taken the dryer apart and checked the heating element and other items. There's several sensors but I wasn't sure which was the issue. Matthew called me within minutes of the request, I explained what I've done so far and he told me there was a thermal sensor at the front bottom left of our dryer and how to take the top and front off to access it. I checked continuity and he said it was faulty and needing replaced. Even texted me the part numbers to order. Ordered from Amazon, came the next day and the dryer is back up and running.

Date of experience: March 25, 2024
Mississippi
1 review
0 helpful votes
Follow Melanie T.
Unfollow Melanie T.
Send Message
Share Review
Report Review

Sniffles
April 4, 2024

The vets asked me alot of questions to properly diagnose my cat. They were very kind and made me less stressed.

Date of experience: March 25, 2024
South Africa
1 review
0 helpful votes
Follow H O.
Unfollow H O.
Send Message
Share Review
Report Review

Fast and concise answers
April 4, 2024

Sound legal advise. Quick response to my questions.

Date of experience: March 25, 2024
Texas
1 review
0 helpful votes
Follow Jim K.
Unfollow Jim K.
Send Message
Share Review
Report Review

I was suspicious at first, but the man actually knew what he was talking about!

Date of experience: March 24, 2024
Ohio
1 review
0 helpful votes
Follow James P.
Unfollow James P.
Send Message
Share Review
Report Review

Awesome site!
April 3, 2024

Experts are great and an amazing site at an affordable monthly subscription price. Love it and totally worth it!

Date of experience: March 24, 2024
Virginia
2 reviews
0 helpful votes
Follow John Y.
Unfollow John Y.
Send Message
Share Review
Report Review

HVAC question quickly answered.
April 3, 2024

I wanted someone to translate my furnace serial number into a manufactured date. The expert quickly provided the answer. Thank you.

Date of experience: March 24, 2024
Virginia
1 review
0 helpful votes
Follow Cynthia E.
Unfollow Cynthia E.
Send Message
Share Review
Report Review

I phone 13
April 3, 2024

Everything they told me to do on my iPhone 13 didn't work. The phone was unable to make or receive calls because it was stuck in SOS mode. I had to go to Verizon to get help.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New York
1 review
0 helpful votes
Follow Pat P.
Unfollow Pat P.
Send Message
Share Review
Report Review

This site sucks
April 3, 2024

When I first went on your site, I had to pay $5.00 with no explanation why. I was chatting with Antoni and it did not sound as if he could help me, I think he was reading from the manual. Not that it matters because we got cut off after 30 minutes. This is a terrible site and I will let everyone know.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

California
1 review
0 helpful votes
Follow Adrian X.
Unfollow Adrian X.
Send Message
Share Review
Report Review

Really Great Service
April 3, 2024

I use JustAnswer when I need an expert to chime on to help me with things that require in-depth analysis or knowledge. This can be anything from legal advice, which I mostly used it for, but also things like getting leads for a business, or operational questions for maximizing efficiency. I like the service and highly recommend it.

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
Follow Frank C.
Unfollow Frank C.
Send Message
Share Review
Report Review

Im working with you expert on a very complex issue that is taking days to figure out. Jonathan has been awesome but we are not through yet.

Date of experience: March 24, 2024
Georgia
1 review
0 helpful votes
Follow David I.
Unfollow David I.
Send Message
Share Review
Report Review

Kept telling me that who ever took my questions that she had left her desk! Never again!😡

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Germany
1 review
0 helpful votes
Follow Barbs R.
Unfollow Barbs R.
Send Message
Share Review
Report Review

Excellent legal help!
April 3, 2024

I had a legal question regarding my new landlord and Chris was amazing.

Date of experience: March 24, 2024
Wisconsin
1 review
0 helpful votes
Follow khiem X.
Unfollow khiem X.
Send Message
Share Review
Report Review

It is very helpful to have someone support me with the divorce process. I can proceed with confidence knowing someone will give me legal advice. It is reassuring to have someone on my side so that I know that I am not alone. Keep up the great job!

Date of experience: March 24, 2024
Virginia
1 review
0 helpful votes
Follow Jim I.
Unfollow Jim I.
Send Message
Share Review
Report Review

Excellent veterinary guidance
April 3, 2024

My dog unexpectedly ate some cat food at a neighbor's house. Since that had never happened before, I wasn't familiar with what the possible side effects could be. The Just Answer veterinarian provided excellent advice and everything turned out well - thankfully!

Date of experience: March 24, 2024
Arizona
2 reviews
0 helpful votes
Follow Shirley H.
Unfollow Shirley H.
Send Message
Share Review
Report Review

Advice on complaint against HOA
April 3, 2024

The attorney referred me to several lawyers in my location who specialized in HOA and homeowner issues.

Date of experience: March 24, 2024
North Carolina
1 review
0 helpful votes
Follow Bob C.
Unfollow Bob C.
Send Message
Share Review
Report Review

Didn't reference my specific printer, like he wasn't listening. Embarrassing, he should have paid me. Really a waste of time.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Pennsylvania
1 review
0 helpful votes
Follow M Y.
Unfollow M Y.
Send Message
Share Review
Report Review

4th attempt this is all you get
April 3, 2024

Wonderfully ful of software confusion, great experience but wasting to much time trying to submit review that hasn't successfully processed, so I think I have not been able to ask another question.a. A. A. A. A

Date of experience: March 24, 2024
Canada
1 review
0 helpful votes
Follow Mary L.
Unfollow Mary L.
Send Message
Share Review
Report Review

Income tax questions
April 3, 2024

I was connected with a very helpful agent, William. I had several points to be clarified posed on one question. Wliliam answered all my points in a concise and complete manner and also, he was available to answer my questions in less than an hour

Date of experience: March 24, 2024
Florida
1 review
0 helpful votes
Follow Lou R.
Unfollow Lou R.
Send Message
Share Review
Report Review

The doctor answered my questions.
April 3, 2024

The doctor called me right away he took the time to answer all my questions. I was very satisfied with the telephone call with the doctor.

Date of experience: March 24, 2024
Colorado
3 reviews
0 helpful votes
Follow Steven F.
Unfollow Steven F.
Send Message
Share Review
Report Review

Saved from scam
April 3, 2024

I was partly fooled by a scammer, but I contacted JustAnswer and they helped me get unraveled from the scammer and reset my laptop.

Date of experience: March 24, 2024