JustAnswerReviews 11,923

I was surprised to see that I was charged $2.00 for one e-mail and $66.00 for another in minutes of finishing with JustAnswer.Is this common practice? Othewise the people I dealt with were very helpful. I went through UPS World Wide Shippers and did not expect extra charges.
Thank you
Marie Devine.

My dog has had skin and ear issues since she was a puppy and Dr. Mike was very informative. My dog also has fleas and which has made her condition worsen, but he gave me good advice on how to manage it.

Tech failed to respond to the issue and attempted to pass the blam on insignificant issues such as my home electrical service.

I needed to know if I should call the mortgage company now that my dad has passed away and put the mortgage in my name. We were both on a Lady bird deed in Florida and I live in the house and am the sole heir. It was a question if I should bother doing that or just leave it alone and continue to pay it as is. Alex, lawyer, was very helpful, in telling me me to call mortgage company and put it in my name.

My major TV finally bit the dust after `14 years. I had a Roku device on it to make it smart.
I needed help installing it on another secondary TV in our bedroom. This should have been easy but it turned into a real problem.

The Just Answer representative told me to do the correct procedure. It took quite a bit of time because I am an 80 year old guy who is not very savvy with all of the outlets on the TV. With patients he walked me through the process but left me without it working.

Because of his approach, I tested all of the Roku equipment only to find that it was not working properly. I substituted newer parts and it now works like a champ.

Master mechanic was very patient as my laptop wouldn'r let me respond and my phone woldn't let him call. We texted the whole exchange.

It was a positive anwer to a major question helping me to realize what I needed to do and waving a lot of time

My cat had a painful and sudden issue. My vet was closed and the nearest walk-in clinic was hours from open. I found this option on-line and was given clear, good advice and directions. The relief was instant and she continues to improve.

Not good 66.00 for nothing I wish it would be 2.00 as 1st claimed

It was very helpful to have a totally independent person giving me an indication of any possible value to these items; some of which I like and some I don't that I may try to dispose of.

Thank you for making it so easy for me. I am not used to doing this but it was straight forward and easy to understand.

Process was easy. Quickly got the info I was seeking

They advertise $1 to join and cancel any time. Then they let you ask a question. Just asking triggers a $49 charge. I cancelled immediately but they refused to refund me. What a scam.

UPDATE: After posting my complaints, the company refunded my purchase. I am satisfied.

I don't think I ever heard from anyone but not sure. Gave them two numbers to call. Still don't know if I just didn't understand how the service works. Can't talk to anyone except bots that are no help. Bot keeps asking if I want second opinion when I never hit first opinion! Was finally contacted by service rep who refunded the charge. Did eventually hear from someone when I posted a bad review. They did say they would refund my money.

I was helping a friend in Feb 24 with a computer issue, I. Found out that there was a charge from my bank acct when I was charged $46.00. I cancelled the membership right away. I disputed this with my bank because I was never told about the fee.

I am now being charged $40.00 in March, when I emailed the company…….i was told that they know nothing about the charge…….then I get an email from the VP of client relations, he stated that I should see the credit of the $40.00 back in few days……it has been 10 days and NO credit.

EVERYTIME I try and get an answer from email, I get a different response from a different person. I have 20 different responses and still no credit.

I need this money, I am not working now and every dime counts.

SCAMMERS!

Unsure if this was a legitimate website as there's so many scams around and I'm not one to use the internet for these matters