JustAnswerReviews 11,899

The tech I spoke to was fantastic. Ultimately, I wasn't able to solve my problem with the help of the JustAnswer Plumber and I had to call a plumber out. Turns out, technically, the JustAnswer Plumber was right. The problem wasn't with my water heater. I had a cross connection at a failed shower valve.

I was broken down on side of road desperate for an answer and their website Said "ask a mechanic a question for $2. Guaranteed refund if it doesn't help"
They charged me $50! And then wouldn't refund!
Do not use

The gentleman I worked with almost had me back on but we lost our connection. I waited for him to come back on but he never did. I got hold of Howley's and they hooked me up.

I was having difficulty finding an answer to a financial/tax situation. There seemed to be no reliable source that could actually help me solve my situation. I turned to JustAnswer and the very first expert assigned to me had the solution I was looking for. Right away and in two sentences. Made a huge difference in the favorable outcome of my problem. Very much appreciated. I now know where to go should a similar situation arise in the future...I will also have no hesitation recommending JustAnswer to anyone who might need assistance.

My blower motor stopped working in our 2005 Chevy SilveradoTruck. When the engine was off and the key out the motor still ran. I new that if the motor kept running it could run the battery down. It was a Saturday afternoon and no motor technicians were available. I called JustAnswer's sitejabber for what to do. The technician was so very helpful and stayed with me until I was able to take care of the problem.

We had an issue with our hamster Gus. The advice we got was on point and easy to follow

I am downsizing and posting items online for sale. I am relying on Just Answer experts to make sure I price my items correctly.

I'm glad I chose just answer, I got a response to my questions. I gave them the facts about what I was going through trying to get a tractor started, I really didn't know where to look for answers, JustAnswer gave me a reply in a few minutes and was able to order what I needed.

You wait a while to get someone but when you do they are very helpful.

Read the terms before signing up! It was quick and easy!

Very friendly and very knowledgeable about my issue. Thank you!

Michael was a great help. He took the time to locate the links on amazon for the products I needed. He is an asset to your customer service. Didn't like the set up of payment. I can see $1 to join,but $$55 a month after that. How many times a month does the average customer call for service? I guarantee you you will have alot of cancellations

The vet was very helpful and sent some great items to help my little chihuahua. Very nice and quick response

His information was helpful and I had my form in just a few minutes.

All responses are to get your money. I even paid the money and they were still generic responses not applicable to the information I was providing them and passed me onto a lawyer, and after talking to the lawyer, he stated he not really a lawyer.

I had trouble understanding how to make my buttonhole attachment make a longer buttonhole. While waiting for someone to help, I began to read my Bernia booklet again. I think I worked out the problem. About the time someone came on, my thread broke and I wasn't able to connect. I think I can make it work now. Thank you for being there.

I was transferred to JustAnswer from a Moen plumbing fixture chat site. I was looking for information about an installation problem with a specific Moen product. JustAnswer said that I would be charged a $5 membership fee and a $40 monthly fee thereafter. The answer from the plumbing expert was that I should submit a warranty claim to Moen. I wanted to share a photo of the connection problem that necessitated my call, but the attachment feature in the JustAnswer chat did not work--it simply gave the file size limit and did not allow me to upload a photo.

If the "expert" had provided actual expertise or if the site had permitted him to analyze my specific problem, I wouldn't consider the combined $45 fee to be unfair compared to calling an actual plumber. But it's unconscionable that your company is charging me $45 for what's essentially non-assistance.

I will advise friends and family members against having anything to do with JustAnswer, because for me, your "service" has been an utter rip-off.

I would have nice if Donald followed up with me, I was not sure I ordered the right screw. Would like to have asked him. His thoughts.

The dr put my mind at ease with my 6yr old lab mix, I was just a little freaked out! He calmed me down and talked me through what to do