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JustAnswerReviews 11,343

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,594
This company responds to reviews on average within 1 day
Texas
1 review
0 helpful votes
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Good
April 5, 2024

Needing to stop subscription. Due to an issue with a man on web site outside of christian mingel prior to being on sight

Date of experience: March 26, 2024
Maryland
1 review
0 helpful votes
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Responsive, Informative, patient, helpful
April 5, 2024

I would for sure recommend anyone to use JustAnswer.

It is so much more re-assuring to have someone answering your specific questions directly rather than scrolling forums for hours crossing your fingers hoping to find someone with your EXACT SAME SITUATION to get some answers.

Response time was great, the mechanic I messaged with was Tom, very informative, and helpful.

If your experience at car shops has ever been anything like mine, chances are you've been talked to like you're a complete moron at LEAST once or twice while dealing with mechanics or dropping your vehicle off and describing your issue/asking questions. I am AT LEAST not COMPLETELY car stupid, either way, I typically leave the shop feeling like they could have been a lot more friendly at minimum.

I didn't feel that way at all after interacting with Tom, even though my questions were most likely pretty elementary to him, I really appreciated that a lot.

Date of experience: March 26, 2024
Texas
3 reviews
0 helpful votes
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Review is very informative.
April 5, 2024

Very helpful with people like myself,when it comes time to file for my Social security

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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Soapstone sculpture
April 5, 2024

I contacted JustAnswer to get information on my soapstone sculpture. They answered quickly and asked me for a description and any other details that I could provide. I also sent pictures of the item. I had my questions answered very fast.
I would recommend JustAnswer to anyone.

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Probate Headaches
April 5, 2024

Andres Sanchez was awesome and extremely thorough in his answers. He gave clear instructions as to best next steps to take.

Date of experience: March 26, 2024
Illinois
1 review
0 helpful votes
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They knew what I wanted.
April 5, 2024

He was helpful and polite. He knew what he was doing and what the next step was. It was great to get answers instead of the run around. I really enjoyed it.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Spoke briefly with Barristerinky!
Answered my questions like bullet points.
No run around and over explaining making anything sound confusing.
BOOM. This is what it is. This is how you go about it.
Can do this. Can't do that.
Done

Thank you. - Fast. Prompt. No bull$#*!. No headache

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Thank you very much
April 5, 2024

He was very helpful he took the time to help god bless you'll

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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Just answer
April 5, 2024

It took a while for me to describe my issue, but once I defined my question I got as detailed perfect answer

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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Very good
April 5, 2024

Matin helped me with a problem i was having getting email to voice. He was very patient and understanding and he fixed it for me

Date of experience: March 26, 2024
Idaho
1 review
0 helpful votes
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Great
April 5, 2024

It was short and quick. I'm not very technical but it was easy. Thanks

Date of experience: March 26, 2024
South Carolina
1 review
0 helpful votes
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I was fortunate to connect with a very professional, kind and supportive medical individual. The guidance was immensely helpful. I will now contact my practioners for their records to help analyze my ongoing health situation.

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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HOW DOES THIS FIRE STICK WORK
April 5, 2024

I had a great technician who walked me thru the entire process and waited patiently until the Fire Stick was totally programmed. He also answered all my questions as we went thru the process. He was very informative.
Gord

Date of experience: March 26, 2024
Massachusetts
1 review
0 helpful votes
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Need Guidance
April 5, 2024

So far it has been by email or text msg. What I have read by text and email he sounds verry sincere in helping me. I am still confused on what to do as his client.

Date of experience: March 26, 2024
Israel
1 review
0 helpful votes
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Quick help
April 5, 2024

I got several suggestions to how to act according my issue.

Date of experience: March 26, 2024
California
1 review
0 helpful votes
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Top notch! Thank you.
April 5, 2024

A complete pleasure. Very kind, helpful, knowledgeable, patient, and understanding. Very attentive to the issues and clear to understand. Highly recommend.

Date of experience: March 26, 2024
Texas
1 review
0 helpful votes
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New to this
April 5, 2024

It was very informative. Easy steps to ask my question

Date of experience: March 26, 2024
New York
1 review
0 helpful votes
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Help with my propane kitchen range
April 5, 2024

Austin was very patient when I pushed the wrong button, and continued with clear instructions to walk me through diagnosing my issue!

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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I wish I could give them zero stars. When looking to have a question answered it is not only $2 to answer. Rather it is $2 plus $86 per month every month until you realize and cancel. They claim to be fully refundable but, this is not true. Even after stating I have never wanted a monthly membership and never using their services in the months being charged they will not refund at all nor do they care. This is false advertisement. This is them being snakes and robbing people of their money. This is horrible and so is customer service. Trained to deal with the constant complaints and talking over you and just saying... yes. I understand but...were not doing anything about it. Monsters. Goodbye. Beware people.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 26, 2024
JustAnswer S. — JustAnswer Rep
over a year old

Hello,

We're sorry for the experience that had on the website. I would love to help you out.

If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Kentucky
1 review
0 helpful votes
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This was a fantastic experience
April 5, 2024

I couldn't be more happy with the help I received from Matthew the technician. I have the parts needed on order and should be up and running as soon as it comes in. My entire conversation took no more than 5 minutes. I had done a bit of trouble shooting to be able to provide as much information as possible and he knew the problem immediately. Matthew sent a video showing how to change the part and assured me it is fairly simple. I repair a lot of my stuff so I feel confident after speaking with him that I will get it done.

Date of experience: March 26, 2024