JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Needing to stop subscription. Due to an issue with a man on web site outside of christian mingel prior to being on sight
I would for sure recommend anyone to use JustAnswer.
It is so much more re-assuring to have someone answering your specific questions directly rather than scrolling forums for hours crossing your fingers hoping to find someone with your EXACT SAME SITUATION to get some answers.
Response time was great, the mechanic I messaged with was Tom, very informative, and helpful.
If your experience at car shops has ever been anything like mine, chances are you've been talked to like you're a complete moron at LEAST once or twice while dealing with mechanics or dropping your vehicle off and describing your issue/asking questions. I am AT LEAST not COMPLETELY car stupid, either way, I typically leave the shop feeling like they could have been a lot more friendly at minimum.
I didn't feel that way at all after interacting with Tom, even though my questions were most likely pretty elementary to him, I really appreciated that a lot.
Very helpful with people like myself,when it comes time to file for my Social security
I contacted JustAnswer to get information on my soapstone sculpture. They answered quickly and asked me for a description and any other details that I could provide. I also sent pictures of the item. I had my questions answered very fast.
I would recommend JustAnswer to anyone.
Andres Sanchez was awesome and extremely thorough in his answers. He gave clear instructions as to best next steps to take.
He was helpful and polite. He knew what he was doing and what the next step was. It was great to get answers instead of the run around. I really enjoyed it.
Spoke briefly with Barristerinky!
Answered my questions like bullet points.
No run around and over explaining making anything sound confusing.
BOOM. This is what it is. This is how you go about it.
Can do this. Can't do that.
Done
Thank you. - Fast. Prompt. No bull$#*!. No headache
He was very helpful he took the time to help god bless you'll
It took a while for me to describe my issue, but once I defined my question I got as detailed perfect answer
I was fortunate to connect with a very professional, kind and supportive medical individual. The guidance was immensely helpful. I will now contact my practioners for their records to help analyze my ongoing health situation.
I had a great technician who walked me thru the entire process and waited patiently until the Fire Stick was totally programmed. He also answered all my questions as we went thru the process. He was very informative.
Gord
So far it has been by email or text msg. What I have read by text and email he sounds verry sincere in helping me. I am still confused on what to do as his client.
I got several suggestions to how to act according my issue.
A complete pleasure. Very kind, helpful, knowledgeable, patient, and understanding. Very attentive to the issues and clear to understand. Highly recommend.
It was very informative. Easy steps to ask my question
Austin was very patient when I pushed the wrong button, and continued with clear instructions to walk me through diagnosing my issue!
I wish I could give them zero stars. When looking to have a question answered it is not only $2 to answer. Rather it is $2 plus $86 per month every month until you realize and cancel. They claim to be fully refundable but, this is not true. Even after stating I have never wanted a monthly membership and never using their services in the months being charged they will not refund at all nor do they care. This is false advertisement. This is them being snakes and robbing people of their money. This is horrible and so is customer service. Trained to deal with the constant complaints and talking over you and just saying... yes. I understand but...were not doing anything about it. Monsters. Goodbye. Beware people.
I couldn't be more happy with the help I received from Matthew the technician. I have the parts needed on order and should be up and running as soon as it comes in. My entire conversation took no more than 5 minutes. I had done a bit of trouble shooting to be able to provide as much information as possible and he knew the problem immediately. Matthew sent a video showing how to change the part and assured me it is fairly simple. I repair a lot of my stuff so I feel confident after speaking with him that I will get it done.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send me an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28