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JustAnswerReviews 11,720

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,664
This company responds to reviews on average within 1 day
Canada
1 review
0 helpful votes
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So relieved!
April 26, 2024

Being able to talk to Dr. Denise at the moment we needed to was not only priceless, it was also convenient. She immediately set me at ease with her knowledge and beside manner. Can't express how grateful I am for this service.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

I am glad Dr. Denise was able to help and put your mind at ease!

Maryland
1 review
0 helpful votes
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I clicked on the wrong site and do not require your assistance

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Illinois
1 review
0 helpful votes
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Excellent Service and Knowledge
April 26, 2024

I was Replacing the control panel and face plate on a GE Oven/range, I found the service to be was very informative and the instructions were clear, concise and accurate. All questions and concerns were answered quickly and the project was completed without issue.

Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Awesome to hear! Let us know if you have more questions in the future.

Pennsylvania
1 review
0 helpful votes
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I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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Needed to get on OUTLOOK so that I could attend a seminar. Waisted 1/1/2 hours of tiem and never got on. This is crazy you are supposed to be an expert that is a joke.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

California
1 review
0 helpful votes
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The tech understood my place as a homeowner who does not deal with this on a daily basis, he was kind and understanding and very knowledgeable. He took in my description, and his first suggestion fixed the issue, he listened….

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Very satisfied
April 26, 2024

I received my answer in time to complete my taxes. I would ask for the same CPA again if need. Thank you.

Date of experience: April 16, 2024
California
1 review
0 helpful votes
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Pepper Spray Legalese
April 26, 2024

I wanted to know exactly what my legal responsibilities were regarding pepper spray use: what situations are deemed legally "acceptable" by law enforcement in California. I received a quick response in minutes!

Date of experience: April 16, 2024
Tennessee
1 review
0 helpful votes
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He explained the product I needed to solve the problem and told me where to order!

Date of experience: April 16, 2024
Washington
1 review
0 helpful votes
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Good information.
April 26, 2024

Needed to know whether or not to file for an extension concerning California state income taxes.

Date of experience: April 16, 2024
New Jersey
1 review
0 helpful votes
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Not helpful
April 26, 2024

I'm not trying to stereotype, but I'm pretty sure that the lawyer I talked to was gen Z, and his attitude towards me was the typical, "OK, Boomer" bee ess I get just about every day. He basically turned my problem around and told me it was my fault. I will not be recommending this service to anyone. Zero help.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Australia
1 review
0 helpful votes
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Contact was incredible and it was a great experience helped very much

Date of experience: April 16, 2024
Puerto Rico
1 review
0 helpful votes
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Called for help and the issue was solved very diligently. Thanks to your personnel.

Date of experience: April 16, 2024
Turkiye
1 review
0 helpful votes
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Great
April 26, 2024

I usually receive very prompt and smart answers. I used the site for medical veterinary and legal questions. I feel very comfortable that if I am ever not satisfied they will always make it right. As subscriptions go it is a little expensive but to me worth every penny and more.

Date of experience: April 16, 2024
Pennsylvania
1 review
0 helpful votes
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Our TV lost its sound.
April 26, 2024

Tom was quite helpful and resolved the problem. He researched the problem thoroughly.

Date of experience: April 16, 2024
Utah
1 review
0 helpful votes
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Backup Camera power
April 26, 2024

We did not find the problem but were able to agree on a workaround that will allow me to use it when needed. I still am trying to get a schematic of the wiring in order to identify where the problem could be

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Maryland
1 review
0 helpful votes
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First Experience
April 26, 2024

I was not sure if Just Answer was a legitimate organization, but soon learned that it was not only legitimate, but it was also very helpful.

Date of experience: April 16, 2024
Texas
1 review
0 helpful votes
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Dig Poison
April 26, 2024

The doctor explained what would happen if my dog ingested too much garlic and that it was unlikely that he had ingested too much and just watch that he didn't have any reactions and that he would follow up the next day. After a couple days there was no reaction and my dog is fine.

Date of experience: April 16, 2024
Tennessee
1 review
0 helpful votes
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Expedient
April 26, 2024

Andwers on time and precise. Provided the needed information to rectify my situation. Impressed boy thow easy it was.

Date of experience: April 16, 2024
Massachusetts
1 review
0 helpful votes
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I learned of this service from a friend. Only thing I can think of is to be one of the first websites to appear when you google for legal help. More advertising for those who don't have much money to spend for a lawyer on legal advice. I find this was very helpful, and I will continue to use this service and will refer this service to people I know that need help.

Date of experience: April 16, 2024