JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Being able to talk to Dr. Denise at the moment we needed to was not only priceless, it was also convenient. She immediately set me at ease with her knowledge and beside manner. Can't express how grateful I am for this service.
I clicked on the wrong site and do not require your assistance
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I was Replacing the control panel and face plate on a GE Oven/range, I found the service to be was very informative and the instructions were clear, concise and accurate. All questions and concerns were answered quickly and the project was completed without issue.
Awesome to hear! Let us know if you have more questions in the future.
I rarely give 5 stars or 10 or 10...maybe a 4, but my experience with the legal advice I received was excellent. My expectations weren't high since this is an online advice service, but the system worked and I was paired with an exceptional attorney...a live, skilled, no-nonsense yet empathetic IP lawyer. While the signup, asking question, and seeking 'premium' document review were a bit of a challenge, even with those minor speed bumps...I had to give this experience, specifically the attorney James C, top ratings. He was accessible, responsive, assuring, and knowledgeable. My expectations grew, and with each question, the answer confirmed I had the right attorney.
Needed to get on OUTLOOK so that I could attend a seminar. Waisted 1/1/2 hours of tiem and never got on. This is crazy you are supposed to be an expert that is a joke.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
The tech understood my place as a homeowner who does not deal with this on a daily basis, he was kind and understanding and very knowledgeable. He took in my description, and his first suggestion fixed the issue, he listened….
I received my answer in time to complete my taxes. I would ask for the same CPA again if need. Thank you.
I wanted to know exactly what my legal responsibilities were regarding pepper spray use: what situations are deemed legally "acceptable" by law enforcement in California. I received a quick response in minutes!
He explained the product I needed to solve the problem and told me where to order!
Needed to know whether or not to file for an extension concerning California state income taxes.
I'm not trying to stereotype, but I'm pretty sure that the lawyer I talked to was gen Z, and his attitude towards me was the typical, "OK, Boomer" bee ess I get just about every day. He basically turned my problem around and told me it was my fault. I will not be recommending this service to anyone. Zero help.
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Contact was incredible and it was a great experience helped very much
Called for help and the issue was solved very diligently. Thanks to your personnel.
I usually receive very prompt and smart answers. I used the site for medical veterinary and legal questions. I feel very comfortable that if I am ever not satisfied they will always make it right. As subscriptions go it is a little expensive but to me worth every penny and more.
Tom was quite helpful and resolved the problem. He researched the problem thoroughly.
We did not find the problem but were able to agree on a workaround that will allow me to use it when needed. I still am trying to get a schematic of the wiring in order to identify where the problem could be
Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I was not sure if Just Answer was a legitimate organization, but soon learned that it was not only legitimate, but it was also very helpful.
The doctor explained what would happen if my dog ingested too much garlic and that it was unlikely that he had ingested too much and just watch that he didn't have any reactions and that he would follow up the next day. After a couple days there was no reaction and my dog is fine.
I learned of this service from a friend. Only thing I can think of is to be one of the first websites to appear when you google for legal help. More advertising for those who don't have much money to spend for a lawyer on legal advice. I find this was very helpful, and I will continue to use this service and will refer this service to people I know that need help.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
I am glad Dr. Denise was able to help and put your mind at ease!