JustAnswerReviews 11,740

I mistakenly signed up for a free trial of something that was an error.
They helped me get a refund as I didn't know there was a charge for their services. I am 85 yrs. Old and was treated with respect and understanding.

Read all the payment details. I should have known better. I didn't realize there was a membership fee and a monthly subscription charge, my fault I was anxious and rushed. You can however cancel after one month. I was very pleased with the doctors advice, understanding and thoroughness. I received the info I sought and a better understanding of my medical condition, he spent a good deal of time on the phone with me and followed up as well.

Had an issue with my tv. The technician that helped me was very helpful

Never received any support, was to receive a phone call never happened, but you were able to charge me

We took steps to figure out the problem. It very helpful. I had no idea where to start. Then I was able to solve the problem.

Had a late night question about my dog. No emergency service available and the Vet I connected with was able to help me understand the issue enough to keep my dog comfortable overnight. She did not need any additional medical review. A few days of home health care was all she needed. This was much easier than using search engines and trying to diagnose her issue myself.

The tech, Justin, was prompt in responding, thorough in his explanation and walked me through what to do and what to expect. The video link he sent gave me confidence to do the needed service myself.

Mary in Kalamazoo, MI

It was a cold morning and my gas heat wasn't coming on. Ryan stayed on the phone with me until it was fixed. He was kind, patient and knowledgeable. If I have any further questions or problems I will be requesting him.

I had been unable to find a solution to my problem -- the inability to click on a working link. Nick was very patient and led me through several steps to correct the problem -- which turned out to be simple.
Give Nick a raise.

It was fine. Hard to wait for the responses but they finally answered.

They advetise and notify a small fee to have a question answer/use the site and make little to no notification you'll be charge a large monthly fee. Most reviews once after doing research after a negative personal experience show the same experience. An initial use of the site with a low charge then to notice a large charge in your bank account.

Scott K,
The information I received was confirmation on what I expected. Even thou Scott K new what he was talking about

I spoke to two vets online. That was very fast and convenient. The phone chat request expired, unfortunately. Both were very polite and professional. They helped me as much as they could. However, they could not prescribe anything because I am in Canada. The pet product site associated to my account also dies not deliver to Canada. This greatly limits the efficiency and usefulness of the service. I would kindly suggest exploring the feasibility of extending to Canadian professionals and services. I was also unable to provide feedback on the "Help and Feedback" tab of my app. It requested I open an account for that. I have an open, paid for account.

It is very misleading. I asked questions before entering in credit card details as they hooked me in for a $2 fee to sign up fee then send me an email detailing that there is an additional $86 fee. They will not refund you and their service agents when you chat with them fob you off and abruptly shut down the conversation. When the experts respond to you, they get you to send photos then ask you for more money with the option for a phone call. You cannot answer with a No, so you have to close down the conversation. Such a rort.

Great service person. Don't understand why the is a forty dollar charge on my credit card?

Lucid information received about my legal rights and fast responses to my questions & concerns