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JustAnswerReviews 11,745

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,669
This company responds to reviews on average within 1 day
Missouri
1 review
0 helpful votes
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Lawyer help
May 7, 2024

I decided to do this cause I needed answers and wanted them right away. Any lawyers around here it is 3 weeks to get into to consult. They were helpful and answered quickly. One even asked me more questions which made me realize she did know what she was doing. In the end fir what I wanted to know. I will not be going any further with a lawyer. But I still know if I do have a question I can get an answer. For a few more weeks. I will be cancelling before the month is up. But really appreciate they were here.

Date of experience: April 25, 2024
New Jersey
1 review
0 helpful votes
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Quick response
May 7, 2024

Helped me fix my dishwasher in minutes. Very helpful.

Date of experience: April 25, 2024
New Jersey
1 review
0 helpful votes
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Thanks to Just Answer
May 7, 2024

Thank you very much, everyone there responded with help several times

Date of experience: April 25, 2024
Rhode Island
1 review
0 helpful votes
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Electric lawn mower repair
May 7, 2024

Expert was very knowledgeable and helpful, and methodically walked through the steps to identify and fix the issue.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Lie and bait and switch
May 7, 2024

I was told it was $5 but was charged $65 for someone to tell me to get legal aid.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Patricia,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Mechanic Mike
May 7, 2024

Mike provided exactly what I needed. In a timely manner

Date of experience: April 25, 2024
Australia
1 review
0 helpful votes
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Prompt and helpful service.
May 7, 2024

The service helped to evaluate what might be ailing our dog and seek appropriate care.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Great Legal Advice
May 7, 2024

Guillermo was great! He was able to give me useful advice in a timely fashion, he was very patient, and knowledgeable. I highly recommend working with him and I'll definitely go to him if I need more legal advice.

Date of experience: April 25, 2024
Tennessee
1 review
0 helpful votes
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Do not use this site! Scam
May 7, 2024

The AI chatbot sent me a link to pay with the message "only $5!" I was charged $5 AND a $39 membership fee. They of course have in big letters no refunds at the bottom of their email after they charge you! The mechanic didn't really answer my direct question at all and I'm very disappointed and angry that I paid $44 for this.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Emma,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Arizona
1 review
0 helpful votes
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Chevy machanic
May 7, 2024

He was very knowligable and gave me a complete check list of things to look for.his help was invaluable.thank you

Date of experience: April 24, 2024
California
2 reviews
0 helpful votes
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Great customer service
May 7, 2024

Had to call about my Audi and got great and very knowledgeable advice.

Date of experience: April 24, 2024
New Zealand
1 review
0 helpful votes
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Very helpful
May 7, 2024

My motoring question was answered very quickly and informative. A very useful guide.

Date of experience: April 24, 2024
Canada
2 reviews
0 helpful votes
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Bad experience
May 7, 2024

I was unable to download my 2022 return when I logged in to your website and asked how I would be able to get my return. I did not get an answer, cost me $74 and my return is rejected by CRA, incorrect figures put in which was the fault of Turbotax, not me. I didn't enter the figures, the wrong figures were copied from my T4. I now have to pay another $2900 and I paid Turbotax to do the
Return. Worthless. Particularly when there's no help now. I am a very displeased frustrated customer

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Helen,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Kitchen Aid Mixer
May 7, 2024

My mixer got stuck in the lock position and I couldn't release it. I called and described the problem and Just Answer called me back with the solution.

Date of experience: April 24, 2024
Florida
1 review
0 helpful votes
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As a professional tradesman I received legal advice from pro.
Thank you for being so generous with your time.

Date of experience: April 24, 2024
Australia
2 reviews
0 helpful votes
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Fast service, useful feedback about my dogs behaviour

Date of experience: April 24, 2024
New Zealand
1 review
0 helpful votes
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I was contacted by your expert mechanic, 9 hours after my inquiry at 1 am New Zealand time! REALLY?!
In the meantime I was able to resolve my issue.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Andrew,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

California
1 review
0 helpful votes
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Very helpful
May 7, 2024

Tamar D explained things well. He was patient and helpful.

Date of experience: April 24, 2024
Oregon
2 reviews
0 helpful votes
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The site fees are misleading
May 7, 2024

I was informed the fee was $5.00 then I was charged an additional $35.00. The site chat was misleading. I'm was very disappointed to find out It costed $40.00. I got the same information from the internet. I will not use this service again…

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Roylinda,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Arizona
2 reviews
0 helpful votes
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Truck Issues
May 7, 2024

We talked to your mechanic about an issue with a commercial box truck. He was very helpful, knowledgeable, and respectful. We know the issue and will have it fixed.

Date of experience: April 24, 2024