JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Having trouble on messenger sharing with my friends, my account is private, yet when I try to share with a specific friend, messenger would put 1 or 2 of my other friends I was not trying to send to and a list of 12 to 15 random people who I had absolutely no idea who they were or what they were doing be shown on my account. Even though we could not resolve this issue with the Just Answer person, it still went very well. He was extremely helpful and obvious greatly knowledgeable in this tech field, we tried everything and though nothing could get messenger to stop putting random people to send to, as well as 1 or 2 of my friends who I was not trying to send to rather than the friend I was attempting to contact I was still satisfied 110 %. He did an outstanding, excellent job at helping me. Thank you much, Just Answer.
A couple of times I have ask them a question. They have always help me. They are very nice and they know what they are doing. Thank you very much.
Unhelpful, unprofessional, rude disrespectful mean
Vet was very reassuring and left me with sound advice.
My company had a compliance issue with the Union, and needed help understanding the documents needed.
Sorry to be so slow getting back to you. The assistance from Ashik was spot on and really appreciated. I had problems with my laptop getting and holding internet and that is why I was so slow. Thanks for your help.
I was told I have no case. So they decided to charge me another $47 for nothing.
Jeanette
Hello Jeanette,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Sent photos of the three effected area and have awesome direction to alleviate the itching
Very slow with no expert advice at all I got the same advice with simple questions on the Web he was not an expert for my well specified issue
Hello Chris,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Have been waiting for someone to answer my question but can't seem to get a response
Hello Henderson,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Word cursor was jumping around to other lines and adding symbols and other letters in words typed. Getting internet error code 404 unable to access site on many sites and JustAnswer corrected my problems and I am very grateful as l now write without having to correct many words or find where the cursor went and remove the words from the wrong area. Going to JustAnser was the best experience I have ever had with any tech support and the time it took.
This tech expert knew exactly what to put me on to get the job completed, repair went well, and I'm back running, saved me a ton of time.
I inadvertently clicked on your site and then found myself subscribed. The rep I called completely understood and refunded me all my money.
You saved my car radio from being removed to get a code. I really appreciate your service.
The vet I was assigned to - Dr. Seth Bynum - felt truly knowledgeable, compassionate, attentive and helpful. He really listened and took unrushed time allowing me to express and address my concerns. I am very pleased!
I was assured that the $ was refundable. I want to cancel Just Answer and have my money returned to my account. Misled totally.
Hello Donna,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I was needing to draft legal documents and was not clear what the proper pleading was nor the correct wording. My helper patiently listened to my draft and explained why or why not the individual requests would be appropriate for what I was needing. It was a huge relief and I felt confident when I went into the clerks office to file the pleading. My helper explained what avenue I could pursue next and although showed my sympathy for my situation I felt the information was non biased. What I was provided was exactly what I needed to be able to understand my rights and to be able to understand what it was I needed to do for my situation to try and resolve it without additional expensive legal fees. I'm very grateful as I felt I got the right helper at the right time.
I've been dealing with JustAnswer on several occasions over the last month, and have been very satisfied with the results.
Doctor was able to verify what my skin condition was and was able to explain how to take care of it.
Dr Scott was right there when I needed him. He gave me the best answer and the best help I asked for
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Addison,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35