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JustAnswerReviews 11,754

4.4

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


justanswer.com
Founded in 2003
+384
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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,669
This company responds to reviews on average within 1 day
Canada
1 review
0 helpful votes
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Fantastic, amazing job!
May 7, 2024

Having trouble on messenger sharing with my friends, my account is private, yet when I try to share with a specific friend, messenger would put 1 or 2 of my other friends I was not trying to send to and a list of 12 to 15 random people who I had absolutely no idea who they were or what they were doing be shown on my account. Even though we could not resolve this issue with the Just Answer person, it still went very well. He was extremely helpful and obvious greatly knowledgeable in this tech field, we tried everything and though nothing could get messenger to stop putting random people to send to, as well as 1 or 2 of my friends who I was not trying to send to rather than the friend I was attempting to contact I was still satisfied 110 %. He did an outstanding, excellent job at helping me. Thank you much, Just Answer.

Date of experience: April 25, 2024
Texas
1 review
0 helpful votes
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Very great full.
May 7, 2024

A couple of times I have ask them a question. They have always help me. They are very nice and they know what they are doing. Thank you very much.

Date of experience: April 25, 2024
Arizona
1 review
0 helpful votes
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I would like my refund, please
May 7, 2024

Unhelpful, unprofessional, rude disrespectful mean

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Addison,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Canada
1 review
0 helpful votes
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"Satisfaction"
May 7, 2024

Vet was very reassuring and left me with sound advice.

Date of experience: April 25, 2024
Illinois
1 review
0 helpful votes
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Problem with the Union.
May 7, 2024

My company had a compliance issue with the Union, and needed help understanding the documents needed.

Date of experience: April 25, 2024
Indiana
1 review
0 helpful votes
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Help was great
May 7, 2024

Sorry to be so slow getting back to you. The assistance from Ashik was spot on and really appreciated. I had problems with my laptop getting and holding internet and that is why I was so slow. Thanks for your help.

Date of experience: April 25, 2024
Wisconsin
1 review
0 helpful votes
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Extra charges
May 7, 2024

I was told I have no case. So they decided to charge me another $47 for nothing.
Jeanette

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Jeanette,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Florida
3 reviews
0 helpful votes
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Sent photos of the three effected area and have awesome direction to alleviate the itching

Date of experience: April 25, 2024
France
1 review
0 helpful votes
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Very slow with no expert advice at all I got the same advice with simple questions on the Web he was not an expert for my well specified issue

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Chris,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Virginia
1 review
0 helpful votes
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Not satisfied with my service
May 7, 2024

Have been waiting for someone to answer my question but can't seem to get a response

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Henderson,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Colorado
1 review
0 helpful votes
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Word cursor was jumping around to other lines and adding symbols and other letters in words typed. Getting internet error code 404 unable to access site on many sites and JustAnswer corrected my problems and I am very grateful as l now write without having to correct many words or find where the cursor went and remove the words from the wrong area. Going to JustAnser was the best experience I have ever had with any tech support and the time it took.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
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This tech expert knew exactly what to put me on to get the job completed, repair went well, and I'm back running, saved me a ton of time.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Reputable Company
May 7, 2024

I inadvertently clicked on your site and then found myself subscribed. The rep I called completely understood and refunded me all my money.

Date of experience: April 25, 2024
South Africa
1 review
0 helpful votes
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Impressive
May 7, 2024

You saved my car radio from being removed to get a code. I really appreciate your service.

Date of experience: April 25, 2024
California
1 review
0 helpful votes
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Excellent Service@
May 7, 2024

The vet I was assigned to - Dr. Seth Bynum - felt truly knowledgeable, compassionate, attentive and helpful. He really listened and took unrushed time allowing me to express and address my concerns. I am very pleased!

Date of experience: April 25, 2024
Kentucky
1 review
0 helpful votes
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Ripped off
May 7, 2024

I was assured that the $ was refundable. I want to cancel Just Answer and have my money returned to my account. Misled totally.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Donna,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Arizona
1 review
0 helpful votes
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Spared me
May 7, 2024

I was needing to draft legal documents and was not clear what the proper pleading was nor the correct wording. My helper patiently listened to my draft and explained why or why not the individual requests would be appropriate for what I was needing. It was a huge relief and I felt confident when I went into the clerks office to file the pleading. My helper explained what avenue I could pursue next and although showed my sympathy for my situation I felt the information was non biased. What I was provided was exactly what I needed to be able to understand my rights and to be able to understand what it was I needed to do for my situation to try and resolve it without additional expensive legal fees. I'm very grateful as I felt I got the right helper at the right time.

Date of experience: April 25, 2024
Canada
1 review
0 helpful votes
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Completely satisfied
May 7, 2024

I've been dealing with JustAnswer on several occasions over the last month, and have been very satisfied with the results.

Date of experience: April 25, 2024
Ohio
1 review
0 helpful votes
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Skin issue resolved
May 7, 2024

Doctor was able to verify what my skin condition was and was able to explain how to take care of it.

Date of experience: April 25, 2024
Alabama
1 review
0 helpful votes
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Awesome
May 7, 2024

Dr Scott was right there when I needed him. He gave me the best answer and the best help I asked for

Date of experience: April 25, 2024