JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My experience with Just Answer was professional and courteous.
The technician provided the answer I needed and understood the issue. Was good to deal with.
Other reviews are obviously mostly fake. I explained exactly what I was looking for in detail. I received an (allegedly) attorney who knew nothing and recommended I get an attorney. The total call was about 2 minutes for $65. Don't waste your money.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Gave me the the advise I was seeking with no hassle
I received really goo advice and all questions were answered.
A lawyer will get back to
Me and I am waiting for a response
I was in desperate need to find a local crematorium for my cat who passed away early this morning. I've had my cat Missy for 15 years and she's been a part of my life because Dr. Emily found a place close to me that was not overly expensive I cannot express my gratitude for her fast response and service Thank You Dr. Emily you were the only person that helped me when I desperately needed it, God Bless You Dr. Emily
THANKS FOR BEING THOROUGH,THE TECH TIM NIDWAY WAS KNOWLEDGABLE AND GAVE ME THE DOWN LOW,CUT TO THE CHASE RIGHT AWAY.
Select Home Warranty has owed me a $150 reimbursement check since February. I've called well over a dozen times to no avail. Yesterday when I requested to cancel with them due to the horrific experience I've had, I was told I would forfeit the money they owe me! I paid for 3 years of service 8 months ago. I'm owed a refund for the unused coverage and $150. They're attempting to hold me and my money hostage! Just Answers was a Godsend. They told me who to file complaints with and what my next steps should be.
Josh was able to walk me through how to release it and it worked
I was wrought with anxiety and turned to JustAnswer for a query. I went through 3 different "experts". The first one was completely wrong and gave me an answer completely irrelevant to my question and insisted that they were correct. I cancelled my membership then and there as this was considered an "expert"? Wasted $47 right off the bat and was upset with me for giving in to this sham. 2nd expert asked how I was doing and didn't answer squat. 3rd expert was the cherry on top, actually answered and gave me some good insight. Take this site with measurable grains of salt. I think for the pricing and the responses, I wasted my time and money.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
JustAnswer was very fast and accurate in helping me solve the problem with my wordpress site.
She payed close attention to my problems and gave me numerous ideas to help me with my recovery. Most of all, gave me hope that things can be better.
My Lawyer helped me answer some very stressful legal questions. She was kind and cared about my situation. I wasn't just another client to her. She gave me very clear, easy to understand, expert advice. I know exactly what I need to do today and how to counteract the other parties move to my actions today.
Really helpful, I received the help I needed. Saved me for a lot of headache to get the right part. I also saved a lot of money for using interchangeable parts.
He (SuperRepairer23/Lawrence) gave me good advice. I followed his advice and it worked, it solved the problem. Friends kept telling me my voicemail box was full. So they couldn't leave a message. And my phone would ring 6 or 8 times or more, and by the time I would answer the phone would have hung up on them and they couldn't even leave a message. Now my email box is no longer full, after 4 rings of my phone my voicemail greeting comes on and the caller can leave a message. I hope that fix continues tomorrow. Thanks, again, Lawrence. Also, I'm older and not very high-tech. So he was patient, understanding, and kind. That was great!
Great job Martin because with your help I was able to get my quad repaired and running properly
Fast and informative. Enlightening. Pricing was affordable.
Very knowledgeable. Helped me get headed in the right direction.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28