From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Quick to set up meeting to discuss problem… fast response time with technician… narrowed down to 2 solutions …. And problem correct… highly recommend this service…. All were patient and courteous
After trying to fill out a form for customer support I gave in and contacted support. They couldn't help and advised me to use the phone number provided.i did ask who I was calling and was told to follow the steps
I received feedback from a vet within just a few minutes of sending my questions.
Tech give me good steps to take and part no. Of parts I might need if I find something bad. Great advice on where to go to. And the cost of said parts of needed. Would call again if need to do so.
I know nothing about computers and I don't want to. I got a quick response and the man patiently walked me through everything to answer my questions and solve my problem.
My poor little kakarriki had egg stuck to her so did a google search and found this service that's 24/7 and got help she finally got the egg out and now she is very happy and active like before all thanks to the advise the veterinarian gave me we both thank you
Franklyn was more than patient and gave amazing advice. Even days later he answered quickly and followed up. Great experience!
They refer you to their pay site who refer you to experts who tell you to take it to the dealership if you have a vehicle question that is not obvious.
Have turn signal that I can't fix. New bulb, new assembly harness. Assistant walked me through the whole process, told me how to check the main wiring. Sadly we had no fix, but the advice was methodical and understandable.
Howard was very energetic, and thoroughly addressed my concerns. I now have a clear roadmap in my particular situation.
Dr Nikko was very informative and nice. He answered my questions. He was way more helpful than the veterinarian I took her to where I live.
Asked the questions and received the answers promptly and professionally.
I'm a new chicken mom and finding a vet to see them when they were sick was next to impossible unless I was willing to pay a fortune. I can't tell you how JusAnswer's vet service saved me today! I'm so thankful I found this service and wouldn't hesitate to use it again. I also appreciate how the chat it left open for a few extra days for any follow up questions.
Have options for potential solutions and an honest recommendation wether to attempt repair or replace
Customer service was great gave me all the answers I needed and put me in the right direction
He had not only knowledge but 40 years experience to go with it. Critical when looking for history of the many problems an Auto can have. What's most likely to happen is priceless information.
After searching on the Internet for hours, it took less than 20 minutes to get the value on a pen and ink drawing by Julie PEELEN. Thank you, Allison T421 for your prompt attention.
I was getting very concerned in the middle of the night. The doctor that called (very quickly!) was helpful and able to calm me down. She couldn't say what was wrong, of course. But gave me some ideas of what could be going on. She was knowledgeable and caring. Thanks so much for the help.
The doctors and pharmacists on here have. Even so helpful on getting me quick answers and information especially while you cannot get ahold of you current doctor or specialist, Just answer helps so much during those times.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28