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JustAnswerReviews 11,922

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,709
This company responds to reviews on average within 1 day
Michigan
1 review
0 helpful votes
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My Internet was changed. Could no longer run on my systems purchase a new computer. Then had to re-add Wifi to my printer. Did not know my old password. He helped me get it re-reset and also added my printer to my new laptop. He was quick, and very, very patient.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
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Dr. Khan is great
June 1, 2024

I was having an issue with bumps behind my head, initially I thought it was AKN but when I contacted Justanswer I was assigned Dr. khan who with the picture I sent was able to give a preliminary diagnosis and suggested a treat, which when applied, the issue is getting better. I just wish the relief from the pain is a bit faster. In all I say thank you Dr. Khan

Date of experience: May 22, 2024
Arizona
1 review
0 helpful votes
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Great Professionala!
June 1, 2024

We had to sell off a friend's estate and these folks had our items researched, verified and appraised in one day! I was shocked and very happy this was not going to be a journey! Thank you!

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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Informative
June 1, 2024

The lawyer that answered my questions & concerns was prompt & professional as well as very informative.

Date of experience: May 22, 2024
Oklahoma
1 review
0 helpful votes
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Very helpful.
June 1, 2024

After my sister passed away after a long illness, I had questions about legal issues, and the lawyers at JustAnswers took the time to answer any questions, and downloaded and sent me any forms that I needed.That really helped a lot.

Date of experience: May 22, 2024
Australia
1 review
0 helpful votes
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First time experience was...
June 1, 2024

Amazing, Andrew is a Criminal lawyer and gave me great advice and showed compassion for my situation, I definitely recommend Andrew and this service

Date of experience: May 22, 2024
Oregon
1 review
0 helpful votes
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Excellent and helpful
June 1, 2024

Isaac gave me excellent suggestions for handling my situation, which I have already acted on.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Texas
1 review
0 helpful votes
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Charged me more than indicatef
June 1, 2024

They charged me $35 instead of $5, like indicated.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 22, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Jersey
1 review
0 helpful votes
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Fantastic
June 1, 2024

I have been using just answer for a couple of years now. Since dealing with estate sales and my own family passing. I started Ebay and doing quite well. I had worked in consignment and sales before but I was raised with culture I have traveled everywhere. So I understand this stuff more. I was afraid I would be charged by sending so much, numerous people got back to me answering all my questions and even guided me on others platforms to seek to be able to move my items. I am grateful they are 100% Fantastic in customer service, time management, great communication and friendly. I have already today told someone to use you guys. Thanks again

Date of experience: May 22, 2024
Georgia
1 review
0 helpful votes
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Good info
June 1, 2024

The expert was knowledgeable helpful and gave me the information I need to hopefully get the job done

Date of experience: May 22, 2024
Illinois
2 reviews
0 helpful votes
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A sense of the relief
June 1, 2024

I was facing a lawsuit over money borrowed during Covid layoffs. The attorney listened to my questions and answered quickly. It is a great relief to speak to someone with knowledge and expertise. Don't hesitate to use this service.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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Answerd. All my questions
June 1, 2024

Very good experience will tell others about it, very nice people there

Date of experience: May 22, 2024
Montana
3 reviews
0 helpful votes
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Precise quick responses
June 1, 2024

My questions were answered thoroughly and quickly. Greatly Appreciated!

Date of experience: May 22, 2024
Washington
1 review
0 helpful votes
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Quick & concise
June 1, 2024

I had a quick legal question that I needed to answer. In 5 minutes, I had the CORRECT answer that would have taken me hours of self research to attempt to find, if I could have found it at all. Quick and concise legal answers. Thanks!

Date of experience: May 22, 2024
Texas
1 review
0 helpful votes
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I had deleted Facebook but was still getting notifications even though I had deleted the email and apps associated with the account. I was able to get step by step directions and instant feedback and answers to my questions right away

Date of experience: May 22, 2024
Alabama
1 review
0 helpful votes
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After having zero success in being able to cancel Meetup.com subscription, Aumkar was able to contact them on my behalf. I am waiting to hear back from Meetup to verify my cancelation. Aumkar was courteous, efficient & excellent communicator.

Date of experience: May 22, 2024
North Carolina
1 review
0 helpful votes
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Camper AC problem
June 1, 2024

After a brief chat with a coordinator, I received a call from a very professional mechanic with whom I immediately felt comfortable. It took him less than 5 minutes and several questions to walk me through the "fix". He was so gracious, not pointing out my lack of knowledge and giving me several tips to avoid the problem in the future. I got off the call feeling like I had just chatted with a very knowledgeable friend.

Date of experience: May 22, 2024
Wisconsin
3 reviews
0 helpful votes
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Absolutely Wonderful!
June 1, 2024

WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!

Date of experience: May 22, 2024
Canada
1 review
0 helpful votes
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I belong once before.but cancelled. It was not the right time.This time was the right time.Timing cam be everything.
It was a good experience. I did get my 42.00 for the month. In 2 to 3 days. Glad I rejoined.

Date of experience: May 22, 2024
New York
1 review
0 helpful votes
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New to justanswer
June 1, 2024

Came across just answer when I was searching to see if others had my problem with the car. Within a couple of minutes I had what seemed like honest professional advice. So far so good. Just getting used to this and the app, and I need to be careful about ongoing monthly fees if I don't have any other problems. Hopefully this is a good system. It does seem very helpful so far.

Date of experience: May 22, 2024