JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
My Internet was changed. Could no longer run on my systems purchase a new computer. Then had to re-add Wifi to my printer. Did not know my old password. He helped me get it re-reset and also added my printer to my new laptop. He was quick, and very, very patient.
I was having an issue with bumps behind my head, initially I thought it was AKN but when I contacted Justanswer I was assigned Dr. khan who with the picture I sent was able to give a preliminary diagnosis and suggested a treat, which when applied, the issue is getting better. I just wish the relief from the pain is a bit faster. In all I say thank you Dr. Khan
We had to sell off a friend's estate and these folks had our items researched, verified and appraised in one day! I was shocked and very happy this was not going to be a journey! Thank you!
The lawyer that answered my questions & concerns was prompt & professional as well as very informative.
After my sister passed away after a long illness, I had questions about legal issues, and the lawyers at JustAnswers took the time to answer any questions, and downloaded and sent me any forms that I needed.That really helped a lot.
Amazing, Andrew is a Criminal lawyer and gave me great advice and showed compassion for my situation, I definitely recommend Andrew and this service
Isaac gave me excellent suggestions for handling my situation, which I have already acted on.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I have been using just answer for a couple of years now. Since dealing with estate sales and my own family passing. I started Ebay and doing quite well. I had worked in consignment and sales before but I was raised with culture I have traveled everywhere. So I understand this stuff more. I was afraid I would be charged by sending so much, numerous people got back to me answering all my questions and even guided me on others platforms to seek to be able to move my items. I am grateful they are 100% Fantastic in customer service, time management, great communication and friendly. I have already today told someone to use you guys. Thanks again
I was facing a lawsuit over money borrowed during Covid layoffs. The attorney listened to my questions and answered quickly. It is a great relief to speak to someone with knowledge and expertise. Don't hesitate to use this service.
Very good experience will tell others about it, very nice people there
My questions were answered thoroughly and quickly. Greatly Appreciated!
I had a quick legal question that I needed to answer. In 5 minutes, I had the CORRECT answer that would have taken me hours of self research to attempt to find, if I could have found it at all. Quick and concise legal answers. Thanks!
I had deleted Facebook but was still getting notifications even though I had deleted the email and apps associated with the account. I was able to get step by step directions and instant feedback and answers to my questions right away
After having zero success in being able to cancel Meetup.com subscription, Aumkar was able to contact them on my behalf. I am waiting to hear back from Meetup to verify my cancelation. Aumkar was courteous, efficient & excellent communicator.
After a brief chat with a coordinator, I received a call from a very professional mechanic with whom I immediately felt comfortable. It took him less than 5 minutes and several questions to walk me through the "fix". He was so gracious, not pointing out my lack of knowledge and giving me several tips to avoid the problem in the future. I got off the call feeling like I had just chatted with a very knowledgeable friend.
WireGuyFranklin was absolutely WONDERFUL during my call with him. He answered all my questions and ensured that he answered all my questions adequately as well. I live in a condo and I had a really old buzzer outside my front door, I had unscrewed it but then found there were wires in the back that I had no clue what to do with (so my buzzer was just hanging by wires lol). I had no idea how to cut the wires safely and Franklin explained exactly how to do it safely for me I am so SO grateful! There is also a large opening where the buzzer was so I inquired about that and he sent me a link to a product that I can get to cover the opening! How convenient! I didn't need to do any of my own searching or trying to find it myself because he sent me the direct link to the exact product I needed. I'm so happy I called this service and received just superb service from Franklin and I can now safely remove my buzzer :). Franklin explained every step thoroughly and answered all my questions, he was very polite and absolutely phenomenal! I highly recommend this service and Franklin, I know I will continue to use this service now because I absolutely love it!
I belong once before.but cancelled. It was not the right time.This time was the right time.Timing cam be everything.
It was a good experience. I did get my 42.00 for the month. In 2 to 3 days. Glad I rejoined.
Came across just answer when I was searching to see if others had my problem with the car. Within a couple of minutes I had what seemed like honest professional advice. So far so good. Just getting used to this and the app, and I need to be careful about ongoing monthly fees if I don't have any other problems. Hopefully this is a good system. It does seem very helpful so far.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28