business logo of JustAnswer

JustAnswerReviews 11,923

4.5

From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


+384
How would you rate JustAnswer?
grey star
grey star
grey star
grey star
grey star

JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,709
This company responds to reviews on average within 1 day
California
1 review
0 helpful votes
Follow Howard Y.
Unfollow Howard Y.
Send Message
Share Review
Report Review

Came through like new.
June 2, 2024

Just bought this used 2005 Acura RL off Craigslist. A decent enough car for an irresistible price. Three days in car won't start. I'm thinking...well, you know what I'm thinking. I tap in to Just Answers and within minutes I'm talking to Roy. Shortly after that I'm driving down the street. Turns out just needed a jump. Who knew, Roy knew.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
Follow Glenford I.
Unfollow Glenford I.
Send Message
Share Review
Report Review

I do not want any membership with your group. Please cancel any such membership. Thank you. GLENFORD PETERS.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello Glenford,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

New York
1 review
0 helpful votes
Follow Michael X.
Unfollow Michael X.
Send Message
Share Review
Report Review

Great bedside manner
June 2, 2024

Dr. Watters answered all my questions and was extremely professional and helpful. He didn't rush to get me out the door as many physicians do nowadays. Highly recommended!

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
Follow Fred T.
Unfollow Fred T.
Send Message
Share Review
Report Review

No sooner did I Google my issue and I got a chat request from Just Answer. After answering a few questions about my issue I was assured that a Yamaha marine expert would be reaching out to me. In less than a minute I was in contact with Quinn who helped me solve my frustrating issue.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
Follow Ryan Q.
Unfollow Ryan Q.
Send Message
Share Review
Report Review

Very helpful
June 2, 2024

Small price to pay compared to an in person consultation. Very helpful in answering questions regarding what rights i have. I would recommend JustAnswer anyone that needs to get some quick legal inquiries answered and learn where you stand legally in a possible court case.

Date of experience: May 23, 2024
Massachusetts
1 review
0 helpful votes
Follow Dan F.
Unfollow Dan F.
Send Message
Share Review
Report Review

Excellent support
June 2, 2024

Curtis got me to the problem with my Deere garden tractor in a few steps. He knows his stuff.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
Follow Bob O.
Unfollow Bob O.
Send Message
Share Review
Report Review

Tried to help, but no luck
June 2, 2024

My tech Matt tried to go through a lot of the options for reseting my Hestan dishwasher, but it is a somewhat obscure brand and there is not a lot of information available (bad on me for buying a non-mainstream appliance). While I still have the problem, he determined that my dishwasher was still under warranty and gave me the service number where I'm hoping they can repair it without issue.

Date of experience: May 23, 2024
Florida
1 review
0 helpful votes
Follow Case B.
Unfollow Case B.
Send Message
Share Review
Report Review

Genuine!
June 2, 2024

Jessica was very helpful. Would use her services again.

Date of experience: May 23, 2024
Indiana
1 review
0 helpful votes
Follow Leslie T.
Unfollow Leslie T.
Send Message
Share Review
Report Review

Needed answers
June 2, 2024

I was happy with the quickness of the response I got. The answer wasn't what I had hoped for, but at least now I know.

Date of experience: May 23, 2024
Virginia
1 review
0 helpful votes
Follow Christine O.
Unfollow Christine O.
Send Message
Share Review
Report Review

Broke down on memorial
June 2, 2024

It was informative and hopefully it works. It's memorial weekend and my car won't start. Experience was good and got with me fast.

Date of experience: May 23, 2024
Colorado
2 reviews
0 helpful votes
Follow Tanya T.
Unfollow Tanya T.
Send Message
Share Review
Report Review

Great Advice
June 2, 2024

This is great if you have questions about almost anything. It's not very in depth, but it's definitely worth it to get you in the direction you need to go.

Date of experience: May 23, 2024
North Dakota
1 review
0 helpful votes
Follow Margaret Y.
Unfollow Margaret Y.
Send Message
Share Review
Report Review

Answered my questions and referred me for more help.

Date of experience: May 23, 2024
Texas
1 review
0 helpful votes
Follow Pat E.
Unfollow Pat E.
Send Message
Share Review
Report Review

Tech was very knowledgeable and eager to help me.i

Date of experience: May 23, 2024
Ohio
1 review
0 helpful votes
Follow Marsha N.
Unfollow Marsha N.
Send Message
Share Review
Report Review

Pricing
June 2, 2024

I was told I had to pay a refundable $5. I was charged $65.!

Date of experience: May 23, 2024
District of Columbia
2 reviews
0 helpful votes
Follow William N.
Unfollow William N.
Send Message
Share Review
Report Review

Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.

Date of experience: May 23, 2024
Canada
1 review
0 helpful votes
Follow Marie Jacqueline H.
Unfollow Marie Jacqueline H.
Send Message
Share Review
Report Review

Very helpfuy
June 2, 2024

Just Answer was able to assist me and l was able to connect with the right person,
Thanks 😊

Date of experience: May 23, 2024
Alabama
1 review
0 helpful votes
Follow Peg Y.
Unfollow Peg Y.
Send Message
Share Review
Report Review

New phone
June 2, 2024

The agent was friendly and patient in helping me set up my new phone.

Date of experience: May 23, 2024
Illinois
1 review
0 helpful votes
Follow John X.
Unfollow John X.
Send Message
Share Review
Report Review

I experienced constant clicking on the burners on my KitchenAid stove top, as if I was trying to start a burner which would not light. This occurred while all five burners worked.

The JustAnswer website was able to quickly diagnose the problem and provide a quick fix, staying with me via text throughout the resolution process.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello John,

I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Ohio
1 review
0 helpful votes
Follow Todd W.
Unfollow Todd W.
Send Message
Share Review
Report Review

I contacted just answer this morning and immediately had a technician. Call me back within minutes. Jared was very helpful and very knowledgeable. It was well worth talking to this technician and it'll probably save me hundreds of dollars in repair cost.
Thank you

Date of experience: May 23, 2024
Michigan
1 review
0 helpful votes
Follow Darrin J.
Unfollow Darrin J.
Send Message
Share Review
Report Review

Amazing help
June 2, 2024

Mick was amazing. Stayed in touch with immediate response. Everything he had me test he was patient and never made me feel dumb. I recommend highly recommended Mick!

Date of experience: May 23, 2024