JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Just bought this used 2005 Acura RL off Craigslist. A decent enough car for an irresistible price. Three days in car won't start. I'm thinking...well, you know what I'm thinking. I tap in to Just Answers and within minutes I'm talking to Roy. Shortly after that I'm driving down the street. Turns out just needed a jump. Who knew, Roy knew.
I do not want any membership with your group. Please cancel any such membership. Thank you. GLENFORD PETERS.
Dr. Watters answered all my questions and was extremely professional and helpful. He didn't rush to get me out the door as many physicians do nowadays. Highly recommended!
No sooner did I Google my issue and I got a chat request from Just Answer. After answering a few questions about my issue I was assured that a Yamaha marine expert would be reaching out to me. In less than a minute I was in contact with Quinn who helped me solve my frustrating issue.
Small price to pay compared to an in person consultation. Very helpful in answering questions regarding what rights i have. I would recommend JustAnswer anyone that needs to get some quick legal inquiries answered and learn where you stand legally in a possible court case.
Curtis got me to the problem with my Deere garden tractor in a few steps. He knows his stuff.
My tech Matt tried to go through a lot of the options for reseting my Hestan dishwasher, but it is a somewhat obscure brand and there is not a lot of information available (bad on me for buying a non-mainstream appliance). While I still have the problem, he determined that my dishwasher was still under warranty and gave me the service number where I'm hoping they can repair it without issue.
I was happy with the quickness of the response I got. The answer wasn't what I had hoped for, but at least now I know.
It was informative and hopefully it works. It's memorial weekend and my car won't start. Experience was good and got with me fast.
This is great if you have questions about almost anything. It's not very in depth, but it's definitely worth it to get you in the direction you need to go.
Answered my questions and referred me for more help.
Called confused, watched to many utube videos. I need a new exh. Manifold, i was told I could NOT use a after market exh. Manifold due to the cat. Would not meet the required specs for the down stream o2 sensor and would cause a check engine light to come on. The just answer mechanic that I spoke to stated that was typical true BUT there are oem after market parts that actually do meet the strict specs. For parts needed. He recommended a magnaflow system. And it's $ 900.00 cheaper then going to subaru.
Just Answer was able to assist me and l was able to connect with the right person,
Thanks 😊
I experienced constant clicking on the burners on my KitchenAid stove top, as if I was trying to start a burner which would not light. This occurred while all five burners worked.
The JustAnswer website was able to quickly diagnose the problem and provide a quick fix, staying with me via text throughout the resolution process.
Hello John,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I contacted just answer this morning and immediately had a technician. Call me back within minutes. Jared was very helpful and very knowledgeable. It was well worth talking to this technician and it'll probably save me hundreds of dollars in repair cost.
Thank you
Mick was amazing. Stayed in touch with immediate response. Everything he had me test he was patient and never made me feel dumb. I recommend highly recommended Mick!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello Glenford,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35