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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Richard was great. Had my dead Roku box up n running in less 5 minutes. Call me back personally. Great app n business.
I reached out to ask a question for a friend of mine related to pay for time. Received an immediate response (within 5 in) and a call from an attorney who gathered additional information and provided guidance for next steps.
I am amazed at how easy and helpful this experience was. I got the answers I needed and the whole process took only 15 minutes. The expert I connected with was so kind and helpful.
RANDY M
He outstanding, respond quickly. His information was valuable and hopefully will able me to find the answer I seek.
Figured an AC technician would understand AC whether it be in a car or a home. Wrote a detailed explanation and from the start was clear that he didn't read it. Disappointing.
I can't say if the advice solved the problem yet, but it seems relevant. The response was delayed a bit so we had to leave the worksite before it came in.
Having an issue with my brother living in my mom's house and not complying with executor requests. Received what I thought was good advice in how to handle the situation
A construction crew on the neighbors property came across the border and fatally damaged my 13yr old rare tree. Real estate lawyer Alexander gave me great advice and direction. He even called direct because the app was diverting his calls to voice mail, at risk of not receiving credit or pay!. He's the best and I hope they give him credit for assisting me after viewing this review!
Dr. Abby started by making sure I was ok first. As I was describing symptoms she immediately came up with a solution that offered instant relief to my pup. She knew just what to do. I was hesitant to use this service but so glad I did!
At first it was difficult to reach the Doctor, trouble connecting by phone but, when we connected the advice was very helpful. My advice is just be patient and don't give up. The price was very reasonable.
When given the opportunity to work with a tech you get message charging $1.00. However, you are billed over $40.00 for a full subscription and then have to fight to cancel the subscription.
Cody responded quickly, gave me specific related information that led me to find the issue. His recommendation and insight helped me resolve a broken wire. Our HEV WARNING light was resolved and no codes were detected after repair. 2017 Hyundai sonata is back on the road. Thanks Cody!
The Attorney that answered my question was very Professional.What I liked about her was she took her time to answer all my questions and showed that she cared that every one was addressed with a honest sincere answer.I appreciate her for doing that!
Very Professional, quick and direct. I may not have liked all answers, but they were honest answers. Thank You.
Matthew was so patient and personable. He waited while I watched the informative video about how to solve my problem, and I was able to resolve it myself. It's rare you have companies empower their customers with the knowledge of how to fix it themselves.
It took several hours for someone to get back to me, but advice I was given was solid, very helpful.
I try to do my own appliance repair JustAnswer was my answer! The gentleman I chatted with was very knowledgeable and understanding. He asked several questions trying to pinpoint my problem-and he did. Ordered part and YouTube video on how to install. I will definitely recommend Just Answer.
Attorney Bruce with justanswer.com provided direct answers and gave appropriate suggestions and guidance for the legal issue I have. He has 40+ years of practicing law. He is an exceptional attorney and individual. He will be my future go-to for any further answers I need.
Dino was very nice and personable, super patient, very knowledgable and was able to solve our issue in minutes.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28