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JustAnswerReviews 12,199

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,773
This company responds to reviews on average within 1 day

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California
1 review
0 helpful votes
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Great help online
June 22, 2024

Richard was great. Had my dead Roku box up n running in less 5 minutes. Call me back personally. Great app n business.

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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I reached out to ask a question for a friend of mine related to pay for time. Received an immediate response (within 5 in) and a call from an attorney who gathered additional information and provided guidance for next steps.

Date of experience: June 12, 2024
Colorado
1 review
0 helpful votes
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So Easy and Helpful!
June 22, 2024

I am amazed at how easy and helpful this experience was. I got the answers I needed and the whole process took only 15 minutes. The expert I connected with was so kind and helpful.

Date of experience: June 12, 2024
New York
1 review
0 helpful votes
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Immigration Adoption
June 22, 2024

RANDY M
He outstanding, respond quickly. His information was valuable and hopefully will able me to find the answer I seek.

Date of experience: June 12, 2024
Tennessee
1 review
1 helpful vote
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Car AC question
June 22, 2024

Figured an AC technician would understand AC whether it be in a car or a home. Wrote a detailed explanation and from the start was clear that he didn't read it. Disappointing.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.

If you have additional questions or concerns, please reply to this email and I will promptly assist you.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Oklahoma
2 reviews
0 helpful votes
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Good advice
June 22, 2024

I can't say if the advice solved the problem yet, but it seems relevant. The response was delayed a bit so we had to leave the worksite before it came in.

Date of experience: June 12, 2024
Canada
2 reviews
0 helpful votes
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Executor rights
June 22, 2024

Having an issue with my brother living in my mom's house and not complying with executor requests. Received what I thought was good advice in how to handle the situation

Date of experience: June 12, 2024
South Carolina
1 review
0 helpful votes
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A construction crew on the neighbors property came across the border and fatally damaged my 13yr old rare tree. Real estate lawyer Alexander gave me great advice and direction. He even called direct because the app was diverting his calls to voice mail, at risk of not receiving credit or pay!. He's the best and I hope they give him credit for assisting me after viewing this review!

Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Dr. Abby started by making sure I was ok first. As I was describing symptoms she immediately came up with a solution that offered instant relief to my pup. She knew just what to do. I was hesitant to use this service but so glad I did!

Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Doctor's advice was very helpful
June 22, 2024

At first it was difficult to reach the Doctor, trouble connecting by phone but, when we connected the advice was very helpful. My advice is just be patient and don't give up. The price was very reasonable.

Date of experience: June 12, 2024
Iowa
1 review
0 helpful votes
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Complications to good people
June 21, 2024

When given the opportunity to work with a tech you get message charging $1.00. However, you are billed over $40.00 for a full subscription and then have to fight to cancel the subscription.

Date of experience: June 11, 2024
Utah
1 review
0 helpful votes
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Straight forward assistance
June 21, 2024

Cody responded quickly, gave me specific related information that led me to find the issue. His recommendation and insight helped me resolve a broken wire. Our HEV WARNING light was resolved and no codes were detected after repair. 2017 Hyundai sonata is back on the road. Thanks Cody!

Date of experience: June 11, 2024
Texas
1 review
0 helpful votes
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Security Clearance
June 22, 2024

The Attorney that answered my question was very Professional.What I liked about her was she took her time to answer all my questions and showed that she cared that every one was addressed with a honest sincere answer.I appreciate her for doing that!

Date of experience: June 11, 2024
Colorado
1 review
0 helpful votes
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Excellent for quick answers!
June 21, 2024

Very Professional, quick and direct. I may not have liked all answers, but they were honest answers. Thank You.

Date of experience: June 11, 2024
Ohio
1 review
0 helpful votes
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Matthew was so patient and personable. He waited while I watched the informative video about how to solve my problem, and I was able to resolve it myself. It's rare you have companies empower their customers with the knowledge of how to fix it themselves.

Date of experience: June 11, 2024
Maine
2 reviews
0 helpful votes
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Great advice on treating chickens
June 21, 2024

It took several hours for someone to get back to me, but advice I was given was solid, very helpful.

Date of experience: June 11, 2024
Tennessee
1 review
0 helpful votes
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Easy to follow instructions
June 21, 2024

I try to do my own appliance repair JustAnswer was my answer! The gentleman I chatted with was very knowledgeable and understanding. He asked several questions trying to pinpoint my problem-and he did. Ordered part and YouTube video on how to install. I will definitely recommend Just Answer.

Date of experience: June 11, 2024
Virginia
3 reviews
0 helpful votes
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Excellent Advice
June 21, 2024

Attorney Bruce with justanswer.com provided direct answers and gave appropriate suggestions and guidance for the legal issue I have. He has 40+ years of practicing law. He is an exceptional attorney and individual. He will be my future go-to for any further answers I need.

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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I had a problem with my dishwasher, not drying turned out. It was just that it was out of rinse aid

Date of experience: June 11, 2024
California
1 review
0 helpful votes
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Dino was great!
June 21, 2024

Dino was very nice and personable, super patient, very knowledgable and was able to solve our issue in minutes.

Date of experience: June 11, 2024