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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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As a parent going through custody, the lawyers were informative, helpful and eased my tension before going to court! Great advice!
Andre was very knowledgeable and even sent pictures to help me understand on my end more.
The representative helped me understand my legal rights in the event of my lease default due to unsanitary conditions.
I had an issue to where I had installed new parts to fix the problem but the problem still existed. The technician was so thorough and also was educating me he insisted that the new part I installed to fix the problem was bad. He was 100% correct. Thank you
My first and main question has yet to be answered by the vet. I have asked twice now. The second no response. The third was tax related and he responded quickly.
The expert did a nice job simply answering my questions plus giving me some added info that educated my about the topic I was interested in. Really helped me clarify how I am going to execute my project. Great job. I will call this expert again in the future.
Someone came online immediately when I wrote my question. She then located an expert plumber who texted me right away (Gary). He explained the process to solve my issue clearly and succinctly. Fantastic service - saved me the time and effort of locating a local plumber and getting ahold of one just to ask a simple question!
I asked for help because I was not receiving emails on my iPhone and they asked me to pay a dollar to be connected and the guy asked me to rate him before he even helped me and then disappeared
Dr.John answered quickly and answered all my questions. It gave me a second opinion and let me know to ask my vet to make sure he tests the cyst.
I've been on the phone today Doctor 25 people that are dead in everywhere. I went. Thanks George this morning. I finally got somebody knew what I was talking about. Excellent service.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
With UPS very frustrating. With this representative it was exceptionally good because he never gave up trying to help.
They will answer any questions or concerns that you have particular to your case
My dog had not eaten and had been throwing up X 3 days. They advised me to get him emergency care immediately.
Couldn't figure out why the rear doors wouldn't open from the inside. George helped me out locating them to unlocking them.
My experiment with Just answer was great. I talked to plenty of people help me out with my problem.
He went through all the steps on determining what the problem was and figured out it was the celinoid very helpful
My car, Bella, is 17 yo & is an indoor cat. I don't think it is from fleas. She's had sores on her tail & lower back for one to two mths. They are not bleeding but I needed some professional advice on the best course of action.
Ashley have me more information in our brief chat then I had received from the half dozen or more lawyers I had previously spoken too.
I paid my account in full but the company were still taking my money but CF helped me and now I can sleep and live my life free from calls, thank you CF,a job well done
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28