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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Spoke to James as to how we could open the bottom freezer drawer which was stuck, we think due to an automatic drawer closing system malfunction. We had already opened the top drawer, removed the insert and tried to see what was causing the issue. James suggested removing the top drawer which was not possible and then to use "brute force" on the lower drawer by prying the drawer off the runners. Really? We can't access the lower drawer runners so this would only cause more damage. Very unhappy.
I've been dealing with tooth loss and major tongue issues with using the medication suboxin. I've been on this medicine for at least 25 years! And I can't find anyone to help me!
When I exported videos, they became overexposed. The tech helped me adjust the exposure and highlight prior to exporting. That seemed to help some.
Dr. Mike is outstanding and very knowledgeable. He is very kind and understanding. He answered all my questions about my chicken. I would recommend him to anyone.
I cannot afford a lawyer for the custody issue I am currently going through. I spoke with a very knowledgeable Lawyer that gave great information on the topic I presented.
Answered immediately with all considered arguments involving pursuing litigation
Andre with HVAC was a Godsend. Using pictures and text, he talked me through diagnosing my thermostat and Smarthub issues, then helped me bypass the faulty communication thermostat so we could have AC in June. He gave me a recommendation for another thermostat, then when it arrived the following week, he talked me through wiring it properly and now we're back in business with a functioning thermostat, all for less than it would have cost to have a technician show up. He was very patient and very helpful, and achieved through me something that I would have had no idea how to fix otherwise (with lots of pictures sent back and forth). I shudder to think of how much the service call(s) would have cost to have a technician first diagnose, then replace the faulty equipment (just pricing it without installation was going to be over $900). I am very grateful to him for his help and would recommend him to everyone.
I had a computer issue and the tech expert fixed it for me in no time. So very happy!
The ability to get an idea of what I am dealing with and my options. What I need to do in the mean time.
I had the opportunity to speak to a very knowledgeable attorney who gave me valuable insight into my plight. At a time of desperation and legal uncertainty, he gave me the insight necessary to proceed
Just Answer has helped me with many topics and problems. People have been knowledgeable.
Blake was very professional, detailed and gave me valuable advice and other suggestions. Good to know Blake, he is a valuable asset of the firm.
First time i had a great experience would recommend to anyone it's worth the money
Had issue with antique (circa 1998) Norcold RV fridge. Robert understood immediately and dug up ancient references which were totally relevant and useful and guided my decision regarding fix. Thanks, Robert!
I was searching for the particular query for long. Talking to a lawyer gave me the right answer quickly.
The lawyer with whom I spoke with, was able to give me some direction on how to move ahead. I'm so grateful for her help.
Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. I pd 5 dollars for NO HELP!
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I had the most incredible experience with JustAnswer. They had a technician call me and he was able to solve I problem I had been struggling with for 2 hours on my own! This was outstanding service and suport!
I was given a quote of $26!
Then they charged me $55!
For what?
Hello,
Thank you for contacting JustAnswer.
We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.
As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.
I assure you that moving forward you will not see any recurring membership charges.
If I can be of further assistance, please let me know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28