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JustAnswerReviews 12,209

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,775
This company responds to reviews on average within 1 day

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Minnesota
2 reviews
0 helpful votes
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Left my phone in the back seat. The driver returned my phone to me after determining I was who said I was.

Date of experience: June 13, 2024
GB
1 review
0 helpful votes
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Spoke to James as to how we could open the bottom freezer drawer which was stuck, we think due to an automatic drawer closing system malfunction. We had already opened the top drawer, removed the insert and tried to see what was causing the issue. James suggested removing the top drawer which was not possible and then to use "brute force" on the lower drawer by prying the drawer off the runners. Really? We can't access the lower drawer runners so this would only cause more damage. Very unhappy.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Virginia
1 review
0 helpful votes
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No help no where
June 23, 2024

I've been dealing with tooth loss and major tongue issues with using the medication suboxin. I've been on this medicine for at least 25 years! And I can't find anyone to help me!

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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Correcting overexposure
June 23, 2024

When I exported videos, they became overexposed. The tech helped me adjust the exposure and highlight prior to exporting. That seemed to help some.

Date of experience: June 13, 2024
Nebraska
1 review
0 helpful votes
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Outstanding communication!
June 23, 2024

Dr. Mike is outstanding and very knowledgeable. He is very kind and understanding. He answered all my questions about my chicken. I would recommend him to anyone.

Date of experience: June 13, 2024
Florida
1 review
0 helpful votes
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I cannot afford a lawyer for the custody issue I am currently going through. I spoke with a very knowledgeable Lawyer that gave great information on the topic I presented.

Date of experience: June 13, 2024
Indiana
1 review
0 helpful votes
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Answered immediately with all considered arguments involving pursuing litigation

Date of experience: June 13, 2024
Nebraska
1 review
0 helpful votes
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HVAC advice top notch
June 23, 2024

Andre with HVAC was a Godsend. Using pictures and text, he talked me through diagnosing my thermostat and Smarthub issues, then helped me bypass the faulty communication thermostat so we could have AC in June. He gave me a recommendation for another thermostat, then when it arrived the following week, he talked me through wiring it properly and now we're back in business with a functioning thermostat, all for less than it would have cost to have a technician show up. He was very patient and very helpful, and achieved through me something that I would have had no idea how to fix otherwise (with lots of pictures sent back and forth). I shudder to think of how much the service call(s) would have cost to have a technician first diagnose, then replace the faulty equipment (just pricing it without installation was going to be over $900). I am very grateful to him for his help and would recommend him to everyone.

Date of experience: June 13, 2024
Australia
1 review
0 helpful votes
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Excellent service
June 23, 2024

I had a computer issue and the tech expert fixed it for me in no time. So very happy!

Date of experience: June 13, 2024
Texas
1 review
0 helpful votes
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Clarification
June 23, 2024

The ability to get an idea of what I am dealing with and my options. What I need to do in the mean time.

Date of experience: June 13, 2024
North Carolina
1 review
0 helpful votes
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Excellent advice
June 23, 2024

I had the opportunity to speak to a very knowledgeable attorney who gave me valuable insight into my plight. At a time of desperation and legal uncertainty, he gave me the insight necessary to proceed

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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Very helpful
June 23, 2024

Just Answer has helped me with many topics and problems. People have been knowledgeable.

Date of experience: June 13, 2024
Canada
1 review
0 helpful votes
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Professional
June 23, 2024

Blake was very professional, detailed and gave me valuable advice and other suggestions. Good to know Blake, he is a valuable asset of the firm.

Date of experience: June 13, 2024
California
1 review
0 helpful votes
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First time i had a great experience would recommend to anyone it's worth the money

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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Had issue with antique (circa 1998) Norcold RV fridge. Robert understood immediately and dug up ancient references which were totally relevant and useful and guided my decision regarding fix. Thanks, Robert!

Date of experience: June 12, 2024
India
1 review
0 helpful votes
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Crisp n to the point answer.
June 22, 2024

I was searching for the particular query for long. Talking to a lawyer gave me the right answer quickly.

Date of experience: June 12, 2024
California
1 review
0 helpful votes
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Credit Bureau fraud
June 22, 2024

The lawyer with whom I spoke with, was able to give me some direction on how to move ahead. I'm so grateful for her help.

Date of experience: June 12, 2024
Illinois
1 review
0 helpful votes
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Was No Help.
June 22, 2024

Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. Was No Help. So, I have to enter 100 $#*!ing characters. I pd 5 dollars for NO HELP!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

North Carolina
1 review
0 helpful votes
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I had the most incredible experience with JustAnswer. They had a technician call me and he was able to solve I problem I had been struggling with for 2 hours on my own! This was outstanding service and suport!

Date of experience: June 12, 2024
Washington
1 review
0 helpful votes
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Charged for what?
June 22, 2024

I was given a quote of $26!
Then they charged me $55!
For what?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

Thank you for contacting JustAnswer.

We're sorry for any inconvenience. It looks like you accepted an offer to try our membership program when you posted your question on the site. The membership bills automatically to avoid disruptions in service. I have opted you out of the membership.

As a courtesy, I have processed a cancelation of your charges. The funds are made available to your bank the following business day and will appear on your next billing statement.

I assure you that moving forward you will not see any recurring membership charges.

If I can be of further assistance, please let me know.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28