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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was wasting time phoning and emailing lawyers trying to get someone to answer some basic questions. No problems with JustAnswer, within minutes I was connected with a lawyer with the expertise that I needed.
Quick response. Pleased with time took to evaluate my item. Received great advice! Thank you!
I was given the exact information I required. Chatham was very professional.
Based on my description of the refrigerator's performance Austin determined that we had a sealed system failure, needing a compressor replaced. He was very knowledgable and helpful to us.
All my questions were answered to my satisfaction. Timing was excellent. No long wait for my response.
I was notified that I was the next of kin to my deceased relative's Estate from Canada. As it turns out the whole incident was an elaborate scam and would have cost me thousands of dollars in so called taxes for Canada or so I thought. Just answer connected me to a Senior Estate Attorney in Canada and she told me this whole thing was a scam.
Quick reply, knew what he was talking about, even though we haven't fixed problems yet
I have a litter of puppies that tested positive for parasites and needed a prescription in order to treat them. My experience with the doctor was a very pleasant, informative and helpful time. My only objection to the entire experience is during the initial back and forth I asked specifically if prescriptions could be prescribed over the phone. The bot answered yes. In talking to the doctor, it was confirmed that you can't do that in the state of Ohio. Although the doctor gave me some helpful tips he was not able to actually solve my problem. I would not have pursued the phone call if I had known that
I felt Anna was helping me on a really important question. I didn't feel like her money was primary. She answered succinctly and gave me information I looking for re: statute of limitations. I'm hoping that the disabling nature of my conditions will help to revisit that law.
She broke everything down to me and easy to understand. Highly recommended! Thank you so much
Expert did his best to make sure undertstand my issue and later given all the solutions I have. He even talked with me for one hour 30 minutes to make sure I understand the laws and procedures. These people are having good knowledge as well
I had a panic attack and thought I had not filed my taxes. So, I submitted a short form. I then realized I had already filed. I am so glad the IRS wouldn't accept a second filing! Whew! Thank you for the peace of mind!
So easy to use very knowledgeable and caring. Will definitely use again in the future. With 4 dogs I am sure I will need it.
I purchased a Honeywell Lyric to operate my HVAC that was configured with a heat pump. After completing more than 20 settings, I attempted to add the Lyric to mt Presido app and hit an error. The technician immediately identified the issue and recommended a solution.
I was pleased that I got a definitive answer to my question after doing some tests on my refrigerator.
I got a very good overview of possible issues and was provided with excellent information.
Was showing error code of faulty sensor technician was very knowledgeable had problem fixed in less than 5 minutes
I thought this was an online veterinarian service. I knew my cat had an ear infection and was hoping for antibiotics. I paid $35 to be told. Yes he has an ear infection go to a vet. The vet I spoke to did give me some homeopathic options
I spoke with Aaron and he was very patient and listened to my problem and helped to find a solution.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28