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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Was very helpful, patient and finally, I was able to sort out myself.Good job
I live in an area with no quick access to a small animal vet. I took a chance and gave JustAnswer a try. I was reading a lot of sites with contradictory information. As I was searching, once again for answers, I came across a recommendation for JustAnswer vet. I thought I'd take a chance. And since I live so far away from a small animal vet, what did I have to lose? And if it was helpful, that would be worth the fee. I answered a few questions and after a short wait, was connected to a vet. I was asked for photos to help treat my poor little pig. As it was, I was treating him correctly, just wrong application method. She guided me on proper application and even gave some alternate suggestions if I don't see improvement. I also like that at the end of our conversation, it says the chat will stay open in case of further questions. With technology that we have today, I appreciate these little things. I will definitely use JustAnswer vet again
Tech sent a wire diagram and explained how to check and fix my problem. Very helpful. I hope I'm able to use this techs knowledge again soon.
Was mad and so irritated when he got on the phone. Went through my spiel, and HE DID NOT TALK over me. He listened. He said he understood why I was upset and having trouble. What? Kindness from customer service? I can say yes to that. A breath of fresh air. Tk you
My 48" wide, cabinet deep refer/freezer was acting up again. Way to expensive to replace. Worse, it failed sporadically. My tech walked me through the issues and was sharp enough to be able to verify if I put the fan on in the right direction.
We did a diagnostic visual review on some of the components. The mechanic did some research and found out that there was a bulletin issued on these vehicles for the air-conditioning lines freezing up, therefore warm air started to blow. The vehicle is at long enough for the lines to thaw out and started to work again. It was nice to know that there is a bulletin out and that we can go to the dealership and have it fixed under warranty.
Direct TV, now AT&T charged me for HBO MAX for a year and never advised me how to access MAX. They said sorry. Norkrk help to connect service. My fire stick allowed me to gain MAX and combine with my Dire t TV pmt. Unable to make service work. Finally this agent made all connections and made the app work on my TV. Very grateful for your help.
I had an immigration question that I neededed answered in order to make the best decision to bring my fiancé to the state
On two different occasions application to the uscis was concerns $#*! to why the uscis denied my applications Judith was able to not only answer my question she also guided me to the best route to take to resolve my issue. Thanks a lot I recommend this service for anyone who needs legal advice
Signed me up for a membership without asking or telling. Only mentioned $1. This is very dishonest. Cancel immediately.
He was professional & friendly. He gave me good, general advice.
I was relieved to find out about JustAnswer
Could fix my account with Google.
I really appreciate it.
Your agents worked with mice son-in-law to try to remedy the problem for a lengthy period of time on the telephone using his Mac laptop. They were unable to resolve the problem, but will try again with a newer computer. Thank you very much.
The mechanic answered all of my questions and shared a pdf for me to fix the issue with key fob programming
I received prompt and professional answers. I'm not tech savvy but I received answers I could understand.
I needed to know what an antique was worth and got immediate response and answer. Great job!
I thought my 13 week old puppy had chewed on a bar of rodent killer and was freaking out! JustAnswers immediately connected me with a live Vet. Dr Brian Monk was kind, patient and took the time to explain the seriousness of our situation. He even helped me locate an emergency veterinarian clinic open today. Luckily it turned out to not be rodent killer after all! I highly recommend JustAnswers for anyone with questions about their fur babies!
Special thank you to Dr Monk!
Attorney called. Did not have to wait long at all. Gave me the right answer and my experience was good.
It was so fast and easy to get answers. Dr.Winders answered me very quickly. He explained things to me and was so helpful. I downloaded the app to keep on hand. Awesome app for anyone needing answers.
I'm very much a DIY person so for me, the value is a fast, expert answer that saves me all the time of researching possible causes and identifying the solution. Mark was fantastic! He knew exactly what was wrong and sent me the part number I needed as well as a link to a site with a great price (50% less than MSRP). That site was out of stock, but that info helped me find another site with the same price.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28