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JustAnswerReviews 12,220

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,779
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Illinois
1 review
0 helpful votes
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Reassuring and helpful
June 26, 2024

I communicated with Dr.C via the Chat link. She was responsive, not making me wait for minutes for each response. The information she provided was helpful, encouraging and reassuring. And I came away with a plan to help my puppy.

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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My cat just jumped up in my lap and I looked at her eyes and thought, uh-oh, this isn't looking good! I looked for an online solution and there you were! 😁 The process was so easy to send pics and get feedback as well as a medicine option with an Amazon link. DONE and it's on its way now to get her back on track. Ty Ty Ty!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 16, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello, we're sorry for any frustration you experienced in using the site. If you send me an email with more information about your issue, I'm happy to help you with any outstanding concerns. Regards, Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Quick and Detailed Answers
June 26, 2024

I needed assistance with information about moving social security and pension deposits from a foreign bank to an American bank. I received answers very quickly and to my satisfaction. It was a very good communication and I am happy that I found this website.

Date of experience: June 16, 2024
Wisconsin
1 review
0 helpful votes
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Very helpful
June 26, 2024

After being charged $45.00 and told it was a membership monthly fee, I finally texted with A.K. About my missing package. She was thorough with questions to help locate it. She gave me great directions on what I should do. Very helpful and kind.

Date of experience: June 16, 2024
Georgia
1 review
0 helpful votes
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Excellent
June 26, 2024

I was given excellent advice about my dogs allergic reactions to the vaccine I was in bad need for help and I am so glad I chose them

Date of experience: June 16, 2024
Rhode Island
1 review
0 helpful votes
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Had a software issue with a whirlpool oven. We were told how to reboot. We did and it worked. Open the oven door deep power the oven repower close the door everything works fine.

Date of experience: June 16, 2024
Illinois
2 reviews
0 helpful votes
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Property line dispute
June 26, 2024

Got basic information and where to start on a property line dispute. Didn't take long to get response and phone call. Great resource.

Date of experience: June 16, 2024
New Jersey
1 review
0 helpful votes
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Housing Question
June 26, 2024

I had a question that I did not wish to make public. The lawyer I texted with was excellent and answered my question very satisfactorily.

Date of experience: June 16, 2024
Wisconsin
1 review
0 helpful votes
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Very positive experience with the response and quick answers.

Date of experience: June 16, 2024
Washington
1 review
0 helpful votes
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Dr Nikko is amazing
June 26, 2024

Dr Nikko has been responsive and attentive. He has checked on my dogs a couple times already in the two hours we have been monitoring them for xylitol ingestion.
He also sent a lot of helpful information of signs to look for, including articles with pictures, since we will have to watch them for the next 48 hours.
Don't buy gum with xylitol! I will never again keep it in my house, car or purse!

Date of experience: June 16, 2024
Colorado
1 review
0 helpful votes
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Satisfied with discussion
June 26, 2024

Attorney answered my questions and gave me an alternate perspective on my situation. Very encouraging

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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It was wonderful
June 26, 2024

Outstanding I was surprised how quickly and professional you guys answer my text and all my questions

Date of experience: June 16, 2024
Texas
1 review
0 helpful votes
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Canine Chocolate Emergency
June 26, 2024

I needed help with my two small dogs who had eaten chocolate cookies. I was directed to produce vomiting with hydrogen peroxide. He followed up to ensure they vomited and what to watch for. I am grateful for the assistance. Both dogs are doing well, but needed to empty their stomachs. Thank you for the great help.

Date of experience: June 16, 2024
Georgia
1 review
0 helpful votes
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Informative and knowledgeable
June 26, 2024

Informative and very professional and knowledgeable, courteous really put me at ease as to my situation.

Date of experience: June 16, 2024
Pennsylvania
2 reviews
0 helpful votes
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Fantastic
June 26, 2024

He was so great and listen to every detail I said and answered all my questions

Date of experience: June 16, 2024
Maryland
1 review
0 helpful votes
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Wonderful experience for me to get help that quickly. Enjoyed the experience.

Date of experience: June 16, 2024
Pennsylvania
1 review
0 helpful votes
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Pearl and David?
June 26, 2024

They were wonderful helpers. I'm no wiz at computers so I depended on them for everything. Thank you.👍😊

Date of experience: June 16, 2024
Indiana
1 review
0 helpful votes
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Quick, thorough, caring
June 26, 2024

I was impressed how quickly it was to speak directly to a veterinarian, about ten minutes, on a Sunday morning at 4:30 AM. I woke to my dog having some rectal bleeding. I live in Chicago, but am staying with family in Terre Haute, IN. There are no emergency vets here, only in Indianapolis, 1.5 hours away. I chose Just Answer, with the hope of assessing an emergency need for my Rat Terrier, expecting to race off to an emergency vet. Just Answer was my first option to assess my dog's situation… thank goodness for the quick response. I spoke with a Dr. Finlay, who was thorough, caring, on point, and reassuring with her medical advice and assessment. She took her time, discussing symptoms and details. My dog will be ok, and I am following up with her regular vet. No emergency,

Date of experience: June 16, 2024
Florida
1 review
0 helpful votes
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NS Word TOC
June 26, 2024

The consultant provided many possible solutions and some of these were new options to me so this was a great learning opportunity. Unfortunately with all attempts to solve the problem I still have the issues. I will continue my pursuit and happy to now be part of your program.

Date of experience: June 16, 2024
Montana
1 review
0 helpful votes
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Thoughtful, thorough answer
June 25, 2024

Boy, I was not disappointed at all and I was not left with any questions. My expert provided me with complete instructions on what to do and when.

Date of experience: June 15, 2024