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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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Anil really helped in recovering my email and I truly am grateful! JustAnswer is a great online service and will definitely use it more often!
JUST ANSWER provided a good understanding of my issue. They took the time to troubleshoot, go through all the possible cause of the problem...understanding...thorough...efficient.
I had a problem with my whirlpool stove and Tamar answered all my questions and after some troubleshooting he told me exactly what the problem was.
The agent went above and beyond my expectations to not only determine what my item was but to ascertain its value. When it turned out to not be what we both initially thought it was she asked me enough relevant question for me to place it historically and professionally as something my husband had acquired during his 50 year career as a pharmacist,
Dr. Scott Nimmo was very reassuring. When I picked up Tashi from the groomers, she immediately emptied her bladder a the front door. The odor was very strong. The groomer and I has a similar reaction... Tashi probably has a UTI. At home, she continued to strain to urinate. I could see no drops of urine as i followed her around the front yard. Earliest appointment with Vet was available a day and a half later. Contacted JustAnswer. Dr. Scott Nimmo asked a series of questions to assess Tashi's general overall health and to diagnose Tashi's specific problem. He recommended cranberry chews and a 1:4 ratio of milk:water, which Tashi loved! She ate well last night and then again this morning, after days of picky eating. Dr. Nimmo made recommendations I could use to help alleviate some of her symptoms prior to seeing the Vet.
We installed ceiling fans with remote controls.one fan needed to have a new frequency. We couldn't get it to work. Called and she helped us through with step by step until it worked.
The individual was very fast to respond to me on the worth of the picture. The answer only confirmed what I has found on my own research.
Fraudulent purchaser for sale a item. Persistent emails and communication.
My attorney has requested and supplied the life insurance forms to transfer ownership to me three times since November 15,2023. Exspouse refused to sign even though part of divorce decree. Success, my attorney threatened today (June 20,2024) with an enforcement suit. Ŵe received exspouse's signature for transfer of his life insurance's ownership to me on the same day.
Finally going thru my parents' storage after YEARS of avoiding it. I had a set of china and wanted to talk to an appraiser about the era it would've been used and the type of ppl who would have purchased it. I knew it was 20tb C and was not some kind of Antiques Roadshow find. My appraiser helped me not just with its market value (matched my expectations) but answered the other questions on placing the set in the context of its time. I wanted to paint a picture for myself, and with my appraiser's help - I did! And I enjoyed it so much. I'll be coming back with more of those storage treasures to paint more pictures.
I had one question that took 30 min to answer. Now I want to end my membership and get my money back. All that happens is just going around and around. Still haven't answered my question.
I enjoy going through the documents supplied and may have found the ship judging by the year of arrival in South Island Nz
I own a Zx1200 now for 17 years. I am handy so the bike has NEVER been to Kawasaki since I have owned it. I sometimes run into problems that only an experienced bike mechanic would be able to resolve. The tech took his time to help me diagnose my bike issue. It just doesn't get any better when that. I own 7 cars and 2 motorcycles. I keep them out of repair shops and am able to save money on repairs. Thanks for all the help!
At 70years, of course I come from an era when comparatively we used pigeons to deliver mail.
This purchase from Crazy Sales has actually gone very well considering the patient help received, guiding me to the next step. Many thanks!
Car was stalling. Expert told me exactly what it was and I was able to go get the part and replace it.
I have been lost and looking for legal help, I needed many questions answered. At first I was a bit afraid to use this site, but tried it anyway and I'm so happy that I did. Seth assisted me and now I think I am headed in the right direction. He was very pleasant and professional as well. Thank You Seth!
I adopted a third cat unexpectedly when her former momma died at age 99. She is super shy (but sweet) and has been living under a bed in a guest bedroom for almost 3 months. Dr Sandra called within 15 minutes after I provided information, and she offered some great advice in addition to telling me that everything I have done so far is correct. Now I will just be patient until she decides to let us into her life!
Got connected to just answer by my local bar assoc. Told to pay a membership fee of $49+. Talked to a nice person who gave me the name of another company that may be able to help me.
Requested a refund.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I needed help with a matter pertaining to utility scale solar and zoning. I got great help and support from Kimberly who is a real estate lawyer.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28