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JustAnswerReviews 12,239

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,785
This company responds to reviews on average within 1 day

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Canada
2 reviews
0 helpful votes
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Well worth the money!
July 1, 2024

Anil really helped in recovering my email and I truly am grateful! JustAnswer is a great online service and will definitely use it more often!

Date of experience: June 21, 2024
Canada
1 review
0 helpful votes
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Nice service!
July 1, 2024

JUST ANSWER provided a good understanding of my issue. They took the time to troubleshoot, go through all the possible cause of the problem...understanding...thorough...efficient.

Date of experience: June 21, 2024
Wisconsin
1 review
0 helpful votes
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Whirlpool stove not working
July 1, 2024

I had a problem with my whirlpool stove and Tamar answered all my questions and after some troubleshooting he told me exactly what the problem was.

Date of experience: June 21, 2024
Kansas
2 reviews
0 helpful votes
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Exceeded my expectations
July 1, 2024

The agent went above and beyond my expectations to not only determine what my item was but to ascertain its value. When it turned out to not be what we both initially thought it was she asked me enough relevant question for me to place it historically and professionally as something my husband had acquired during his 50 year career as a pharmacist,

Date of experience: June 21, 2024
Florida
2 reviews
12 helpful votes
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Dr. Scott Nimmo was very reassuring. When I picked up Tashi from the groomers, she immediately emptied her bladder a the front door. The odor was very strong. The groomer and I has a similar reaction... Tashi probably has a UTI. At home, she continued to strain to urinate. I could see no drops of urine as i followed her around the front yard. Earliest appointment with Vet was available a day and a half later. Contacted JustAnswer. Dr. Scott Nimmo asked a series of questions to assess Tashi's general overall health and to diagnose Tashi's specific problem. He recommended cranberry chews and a 1:4 ratio of milk:water, which Tashi loved! She ate well last night and then again this morning, after days of picky eating. Dr. Nimmo made recommendations I could use to help alleviate some of her symptoms prior to seeing the Vet.

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
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It worked!
July 1, 2024

We installed ceiling fans with remote controls.one fan needed to have a new frequency. We couldn't get it to work. Called and she helped us through with step by step until it worked.

Date of experience: June 21, 2024
New York
1 review
0 helpful votes
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Skin rash
July 1, 2024

Very fast and detailed response that was spot on. Sammy is on the mend. Thank you!

Date of experience: June 21, 2024
Florida
1 review
0 helpful votes
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The individual was very fast to respond to me on the worth of the picture. The answer only confirmed what I has found on my own research.

Date of experience: June 21, 2024
Canada
1 review
0 helpful votes
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Quick, concise advice
June 30, 2024

Fraudulent purchaser for sale a item. Persistent emails and communication.

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
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THREAT OF ENFORCEMENT SUIT
June 30, 2024

My attorney has requested and supplied the life insurance forms to transfer ownership to me three times since November 15,2023. Exspouse refused to sign even though part of divorce decree. Success, my attorney threatened today (June 20,2024) with an enforcement suit. Ŵe received exspouse's signature for transfer of his life insurance's ownership to me on the same day.

Date of experience: June 20, 2024
Arkansas
1 review
0 helpful votes
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China Appraisal
June 30, 2024

Finally going thru my parents' storage after YEARS of avoiding it. I had a set of china and wanted to talk to an appraiser about the era it would've been used and the type of ppl who would have purchased it. I knew it was 20tb C and was not some kind of Antiques Roadshow find. My appraiser helped me not just with its market value (matched my expectations) but answered the other questions on placing the set in the context of its time. I wanted to paint a picture for myself, and with my appraiser's help - I did! And I enjoyed it so much. I'll be coming back with more of those storage treasures to paint more pictures.

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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Around and around
June 30, 2024

I had one question that took 30 min to answer. Now I want to end my membership and get my money back. All that happens is just going around and around. Still haven't answered my question.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 20, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

New Zealand
1 review
0 helpful votes
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I enjoy going through the documents supplied and may have found the ship judging by the year of arrival in South Island Nz

Date of experience: June 20, 2024
North Carolina
1 review
0 helpful votes
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I own a Zx1200 now for 17 years. I am handy so the bike has NEVER been to Kawasaki since I have owned it. I sometimes run into problems that only an experienced bike mechanic would be able to resolve. The tech took his time to help me diagnose my bike issue. It just doesn't get any better when that. I own 7 cars and 2 motorcycles. I keep them out of repair shops and am able to save money on repairs. Thanks for all the help!

Date of experience: June 20, 2024
Australia
1 review
0 helpful votes
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At 70years, of course I come from an era when comparatively we used pigeons to deliver mail.
This purchase from Crazy Sales has actually gone very well considering the patient help received, guiding me to the next step. Many thanks!

Date of experience: June 20, 2024
Illinois
2 reviews
0 helpful votes
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Brake situation
June 30, 2024

Car was stalling. Expert told me exactly what it was and I was able to go get the part and replace it.

Date of experience: June 20, 2024
Minnesota
1 review
0 helpful votes
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Concerns:
June 30, 2024

I have been lost and looking for legal help, I needed many questions answered. At first I was a bit afraid to use this site, but tried it anyway and I'm so happy that I did. Seth assisted me and now I think I am headed in the right direction. He was very pleasant and professional as well. Thank You Seth!

Date of experience: June 20, 2024
Florida
1 review
0 helpful votes
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Reassurance regarding a shy cat
June 30, 2024

I adopted a third cat unexpectedly when her former momma died at age 99. She is super shy (but sweet) and has been living under a bed in a guest bedroom for almost 3 months. Dr Sandra called within 15 minutes after I provided information, and she offered some great advice in addition to telling me that everything I have done so far is correct. Now I will just be patient until she decides to let us into her life!

Date of experience: June 20, 2024
New York
1 review
0 helpful votes
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No help at all.
June 30, 2024

Got connected to just answer by my local bar assoc. Told to pay a membership fee of $49+. Talked to a nice person who gave me the name of another company that may be able to help me.
Requested a refund.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 20, 2024
JustAnswer S. JustAnswer Rep
over a year old

Hello,

We're sorry to hear about your experience in using the site. I would love to help you out.

If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28

Florida
1 review
0 helpful votes
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Great information source
June 30, 2024

I needed help with a matter pertaining to utility scale solar and zoning. I got great help and support from Kimberly who is a real estate lawyer.

Date of experience: June 20, 2024