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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Top notch rep & wonderful jn answering questions & directing me to the right source for a solution. U hav a great appliance rep! Thk I so much!
I was very satisfied discussing my health issues and the receipt of a professional medical answer within minutes was very impressive!
I did not authorize a charge for this service and they don't provide any way to talk to anyone. They send you around in circles so that you can't dispute it. I'm having to go through my credit card company to get this charge stopped.
I didn't want to make a trip to the vet so I tried this. I received a quick response with useful recommendations. I tried the recommended course of action, and it seems to have worked. Saved me the time and expense of a vet visit.
No where in our extensive web searches did we find the knobs Dino suggested. They came very fast and are much better than the original.
Thank you so much
My car lost all electrical power. The temperature dropped to -10°. I tried to start it with a jump box. Bart walked me through the steps to check the battery and he was spot on! He saved me a lot of time and money and I am very grateful! I highly recommend this service to everyone with any questions! Thanks Bart!
Someone was trying to send me an attachment. So I couldn't open it because it turned out to be a link and your associate figured it out for me.
I've been using this service for about 6 months on a regular basis and I must say that it is the best. However, not all experts are created the same. Most of them are pretty good and for the most part I am happy and I will continue to use this service
Great knowledge great help good advice gets 5 stars thanks for your help
After what I had to experience through my first & ONLY civil legal case, I was so relieved to get such clear & easy to understand communication here. I have been traumatized by the court system after my entire life was taken away from me, having to silently watch as these court officials manipulated procedure & violated my civil AND ADA rights...because of my disability symptoms & assumed on drugs/drunk (so it seemed). But, because of going through the brutal treatment & the damage it caused, I don't trust anyone...especially, when it's their JOB to help me. But since my experience here with JA legal answer, I have had a little faith to return for me... in people. Thank you for your compassion & communication, and treating my question with some humanity. Much appreciated...you have NO idea what that means to me.
I love this site, I will be using it again here real soon. I asked for help with my Thunderbird and got results back from Just Answer every time within the hour. And the advice they give, it the greatest and to be honestly true. Hats off to Just Answer.
I was told that I would not be charged for services because I dif not use them, they lied charged me anyway Do NOT give these people your credit card info. You will be ripped off
Hello Loren,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
I regretfully consented to a one time $5.00 charge to speak with a "lawyer" and you immediately charged an additional $60 for a monthly membership which I did not sign up for nor was I given a prompt to OPT OUT. I have reported you to American Express and you are being investigated. In addition, your lawyer Juris GURU (Ha! Good name) gave me totally incorrect information as I have reported to the necessary agencies.
Hello,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
So we have a new furnace, which is a 98 efficiency unit I will not mention the brand because the hardware on the unit is is rather good, actually exceptional. In this case it turned out to be the igniter that had gone out, which is strange, but my fault for taking so long to put the whole unit install. The service and technical assistance I received was above average and better than getting information from the local heating and ventilation repair guys and a hell of a lot cheaper, he spent a lot more time eith than I would have expected!
Thanks guys keep I'll keep using you!
She was very professional and helpful. She took the time to listen to my issue and solve the problem.
Dr Katie was the best in time of an emergency, totally compassionate and understanding the best of the best..
The Gentleman that Assisted Me was very Professional and Courteous. He was Knowledgeable and helped me correct the problem with ease.
My sons dog was very sick, throwing up and is still a puppy. She was a rescue from the pound and had her shots but was throwing up bile so i found JustAnswer on line. The Vet was very thorough and knowledgeable. She put a lot of my fears at ease. Mazzy is doing better because of her recommendations!
Thank you JustAnswer!
The first one I talked to could not connect on the phone, but the next guy answered my question perfectly
Big scam!
See other comments as well.
They communicated a fee of 5$ for connecting me to a lawyer, but charged an additional 60$ on top of that. Criminal..
Hello Simon,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645