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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The experience was easy and enjoyable because my issues were addressed immediately. I'm glad I used your service's.
I decided to upgrade my RV Airco to a smaller but more efficient unit. Scott K walked me through the process start to finish. He responded quickly to my questions and his information was spot on. Highly recommend Scott K.
Roy exactly understood my situation provided me with the rough cost should be for my rotator arm what the labor cost approximately would be and gave me tips on how to approach the service manager and use keywords so then I would be able to obtain the necessary information I was requesting. I was able to take everything Roy gave to me on the phone call and had a successful discussion with the service manager and was satisfied with the outcome.
I feel like the expert is intent on being as informative as possible and goes beyond my expectation.
This lawyer was way beyond my expectations. He answered all my questions and even thought of some solutions which I thought were outside of the box. I would've had to pay a lot of money normally for that kind of advice and he was amazing. I wish I could talk to him all of the time.
Called within 5 minutes of requesting help and told us exactly what to do. Quick fix!
CPA answered my question about mileage reimbursement thoroughly. I spoke to an assistant first with my question. Within seconds I was connected to the CPA who answered
My original question plus a couple follow-ups quickly and thoroughly. I was skeptical using this at first but I am impressed.
The Vet MD was very responsive with her recommendations and possible diagnosis. My concern was should I take our dog to an ErR clinic or can this wait until a scheduled appointment tomorrow morning. Obviously she could key diagnosis or prescribe without a visual exam. I highly recommend this site!
Dictation by microphone stopped. All relevant tabs and Drivers were checked, but didn't solve the problem. About 7 hours were spent total over 2 days in futility. I'm 71 years old and this problem needed someone to take remote control of the computer which I never got.
He knew exactly what the problem was and had us up and running in seconds. Great job!
Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?
Arun, a very patient super support person, helped me solve some issues and updating my account after I dealt with fraud from my end.
While the person who assisted me was terrific - it's really a way for Apple to avoid speaking g directly with its customers. Not happy with Apple but your person was good.
The vet gave me a piece of mind when trying to figure out how to help my dog after eating a foreign object. It was a huge relief.
I am experiencing significant anxiety watching my "best buddy" decline with advanced kidney disease at 11 yrs. The round the clock service offered by your company provides much relief to me as I am constantly coming up with additional questions after I visit with my local vet. I am most impressed by the thoroughness of the response that I received, the promptness of the reply and compassion shown by the doctor. I plan to continue to access your services as I attempt to navigate my way through this most difficult journey.
I was helped by Joey for a quite technical issue with my truck, he was able to tell me that the sensor i installed did not match the previous sensor on the truck. I was impressed.
My questions regarding separation/divorce were answered quickly and knowledgeably, and the advisor was extremely friendly and understanding. He anticipated some of my needs, and offered information I would not have thought to ask about. Great, friendly service.
He was thorough the only thing I don't like is the chatting I prefer phone call.
Rukky was awesome in walking me through the steps with an app. I was having an issue with on my iPhone. It literally took a couple minutes to get it all figured out and now I know how to do it with the rest of my apps. Extremely helpful and wonderful service!
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care