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JustAnswerReviews 12,981

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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Washington
1 review
0 helpful votes
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The experience was easy and enjoyable because my issues were addressed immediately. I'm glad I used your service's.

Date of experience: January 31, 2025
Pennsylvania
1 review
0 helpful votes
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RV Airco upgrade
February 10, 2025

I decided to upgrade my RV Airco to a smaller but more efficient unit. Scott K walked me through the process start to finish. He responded quickly to my questions and his information was spot on. Highly recommend Scott K.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Roy exactly understood my situation provided me with the rough cost should be for my rotator arm what the labor cost approximately would be and gave me tips on how to approach the service manager and use keywords so then I would be able to obtain the necessary information I was requesting. I was able to take everything Roy gave to me on the phone call and had a successful discussion with the service manager and was satisfied with the outcome.

Date of experience: January 31, 2025
Georgia
1 review
0 helpful votes
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Timely and informative.
February 10, 2025

I feel like the expert is intent on being as informative as possible and goes beyond my expectation.

Date of experience: January 31, 2025
South Carolina
1 review
0 helpful votes
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Great advice
February 10, 2025

This lawyer was way beyond my expectations. He answered all my questions and even thought of some solutions which I thought were outside of the box. I would've had to pay a lot of money normally for that kind of advice and he was amazing. I wish I could talk to him all of the time.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Quick info
February 10, 2025

Called within 5 minutes of requesting help and told us exactly what to do. Quick fix!

Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Quick, easy, and thorough!
February 10, 2025

CPA answered my question about mileage reimbursement thoroughly. I spoke to an assistant first with my question. Within seconds I was connected to the CPA who answered
My original question plus a couple follow-ups quickly and thoroughly. I was skeptical using this at first but I am impressed.

Date of experience: January 31, 2025
Florida
1 review
0 helpful votes
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Great experience
February 10, 2025

The Vet MD was very responsive with her recommendations and possible diagnosis. My concern was should I take our dog to an ErR clinic or can this wait until a scheduled appointment tomorrow morning. Obviously she could key diagnosis or prescribe without a visual exam. I highly recommend this site!

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Logitech Headset, microphone
February 10, 2025

Dictation by microphone stopped. All relevant tabs and Drivers were checked, but didn't solve the problem. About 7 hours were spent total over 2 days in futility. I'm 71 years old and this problem needed someone to take remote control of the computer which I never got.

Date of experience: January 31, 2025
Tennessee
1 review
0 helpful votes
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Electric range on loc
February 10, 2025

He knew exactly what the problem was and had us up and running in seconds. Great job!

Date of experience: January 31, 2025
Ohio
1 review
0 helpful votes
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Was having trouble getting my bottom door seal to stay in place

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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Fonzi scem
February 10, 2025

Caught up in a telemarketing investment fraud,all by phone and only asks for more money on top of the deposits I already made and cannot retrieve any until I deposit more!?

Date of experience: January 31, 2025
Illinois
1 review
0 helpful votes
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Fix my account
February 10, 2025

Arun, a very patient super support person, helped me solve some issues and updating my account after I dealt with fraud from my end.

Date of experience: January 31, 2025
Mexico
1 review
0 helpful votes
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While the person who assisted me was terrific - it's really a way for Apple to avoid speaking g directly with its customers. Not happy with Apple but your person was good.

Date of experience: January 31, 2025
Vermont
1 review
0 helpful votes
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Relief
February 10, 2025

The vet gave me a piece of mind when trying to figure out how to help my dog after eating a foreign object. It was a huge relief.

Date of experience: January 31, 2025
Michigan
1 review
0 helpful votes
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Bentleys kidney treatment
February 10, 2025

I am experiencing significant anxiety watching my "best buddy" decline with advanced kidney disease at 11 yrs. The round the clock service offered by your company provides much relief to me as I am constantly coming up with additional questions after I visit with my local vet. I am most impressed by the thoroughness of the response that I received, the promptness of the reply and compassion shown by the doctor. I plan to continue to access your services as I attempt to navigate my way through this most difficult journey.

Date of experience: January 31, 2025
Canada
1 review
0 helpful votes
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I was helped by Joey for a quite technical issue with my truck, he was able to tell me that the sensor i installed did not match the previous sensor on the truck. I was impressed.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Fast and easy
February 10, 2025

My questions regarding separation/divorce were answered quickly and knowledgeably, and the advisor was extremely friendly and understanding. He anticipated some of my needs, and offered information I would not have thought to ask about. Great, friendly service.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Very thorough
February 10, 2025

He was thorough the only thing I don't like is the chatting I prefer phone call.

Date of experience: January 28, 2025
Arizona
1 review
0 helpful votes
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Rukky was awesome in walking me through the steps with an app. I was having an issue with on my iPhone. It literally took a couple minutes to get it all figured out and now I know how to do it with the rest of my apps. Extremely helpful and wonderful service!

Date of experience: January 31, 2025