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JustAnswerReviews 12,953

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,957
This company responds to reviews on average within 1 day

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Sweden
1 review
0 helpful votes
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Biggest scam ever.
February 1, 2025

For one message I was charges 66 plus 2 dollars. It was never agreed upon and I never received a receipt. A receipt is required to make dispute so I guess I'll never see one. WARNING!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Karl,

Thank you for reaching out to us.

Upon reviewing your account, I see that we already refunded your payment. If you need any further assistance, please let us know.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Florida
1 review
0 helpful votes
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Wonderful
February 1, 2025

So glad I happened upon this site. Got the answer to my question that I was hoping for.

Date of experience: January 22, 2025
Illinois
1 review
0 helpful votes
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Nathan was terrific
February 1, 2025

It was very complicated for me but Nathan was terrific & resolved all my issues

Date of experience: January 22, 2025
Virginia
1 review
0 helpful votes
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Great job
February 1, 2025

Just answer is absolutely the best company out there to help you with any of your problems they're always right I just love them and I love them membership

Date of experience: January 22, 2025
Alaska
1 review
0 helpful votes
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Matthew did a great job.
February 1, 2025

Matthew provided professional help in getting my email set up on my new MacBook Air computer. All directions were very clear and questions were answered quickly.

Date of experience: January 22, 2025
Michigan
1 review
0 helpful votes
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Humidity Brokr
February 1, 2025

The technician gave me a detailed list of things to do and try. Unfortunately it turned out to be a manufacturing issue in order for it to get fixed.

Date of experience: January 22, 2025
South Carolina
1 review
0 helpful votes
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DR Mike
February 1, 2025

OmG i cannot express enough how thankful I am to have Dr. Mike. He is wonderful.

Date of experience: January 22, 2025
Mississippi
1 review
0 helpful votes
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There was a misunderstanding on my part. This was not the website I needed to go to.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 25, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello John,

Thank you for the update.

If you have further questions or if there's anything else you'd like assistance with, feel free to let us know, and we'll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Florida
1 review
0 helpful votes
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Communication breakdown
February 1, 2025

Chat person thought I was creator... am not. When I finally got the call I fixed the issue and told person on phone to cancel call and refund charge

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 22, 2025
JustAnswer S. JustAnswer Rep
7 months ago

Hello Vicroria,

We're here to assist you.

After reviewing your account, I see that we’ve already taken care of your request. Should you need any more help or have any questions, please reach out to us.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

Alabama
1 review
0 helpful votes
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Helpful
February 1, 2025

Vet gave me good advise on how best to treat my dog for his scratching.

Date of experience: January 22, 2025
Texas
1 review
0 helpful votes
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Great 🚒🚑
February 1, 2025

I was desperate trying to get some information, Steve was Superman!

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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Subway experience
February 1, 2025

Went into subway in Ontario,CA to order some food and said was having a bad day and instead of being told 'hope gets better was told to get the 'f' out of the store.'

Date of experience: January 22, 2025
Connecticut
1 review
0 helpful votes
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Excellent experience and knowledge
February 1, 2025

Gave me a complete review of my China closet and gave it's true worth, which was close to my expectations. Knew about all the unique and beautiful features of it that I will use in eBay. Gave me a time line of when it was made, what the market for product is and what is the best approach to selling it. Can't thank Timothy enough. Want him to do the rest of our estate. Don't mind paying the money for the knowledge he shared. From now on will always request for Timothy and from now on, will always try to utilize Just answer before I do anything else. Thank you! 👍

Date of experience: January 22, 2025
Ohio
1 review
0 helpful votes
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Dr. Mike was amazing! He really took interest in helping me get my little guy back in order. My rat was near death and Dr. Mike guided me to help him. It's been weeks and he is still doing great! Honestly would highly recommend this service!

Date of experience: December 31, 2024
New York
1 review
0 helpful votes
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Great Help
February 1, 2025

I received the information that I needed for my concerns. Now I will be able to move forward confidently when interacting with my landlord. Thank you very much for your assistance with my concerns.

Date of experience: January 22, 2025
California
1 review
0 helpful votes
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Fridge and Freezer Fixed!
February 1, 2025

The technician helped me fix my broken fridge/freezer quickly and easily! Saved me money spent on repair costs AND all the food in my fridge! Thank you!

Date of experience: January 20, 2025
Oregon
1 review
0 helpful votes
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My concerns were fully addressed.
February 1, 2025

For $5 I was able to get advice from a veterinarian regarding my golden retriever after she consumed a pan of brownies. I do not have a 24 hour or on call veterinarian in my town and the on call veterinarian at Just Answer addressed my concerns and even followed up a few hours later to check up on my dog to make sure she was doing ok.

Date of experience: January 20, 2025
Texas
1 review
0 helpful votes
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My 15 lb dog ate my big dogs meds. I was so worried and the doctor assured me that she would be fine. She gave me a treatment plan and made me feel better about what happened. It was quick and easy. The entire process took about 10 minutes.

Date of experience: January 21, 2025
New York
2 reviews
0 helpful votes
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Answer to question on Trust documents
February 1, 2025

Excellent
I miss first call, I was pleased with an immediate call back

Date of experience: January 22, 2025
Montana
1 review
0 helpful votes
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Saved by the bell
February 1, 2025

JustAnswer saved me from blowing a fuse. I ordered a fireplace online and within 30 minutes found information that had me canceling the item. I was told I was two late it had been shipped. I found this a little hard to believe but when I went to the site and their chat area, I was directed to JustAnswer. The service was extremely helpful and I will go with their suggestion and see if I can get the item returned. Very easy to do and extremely nice staff.

Date of experience: January 22, 2025