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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,203
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Florida
1 review
0 helpful votes
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SCAM
May 8, 2025

I was trying to contact my credit union and this thing popped up. It charged me 1$ to talk and then i saw a charge for $55 dollars to become a member which I never intended to do

Date of experience: April 28, 2025
JustAnswer S. JustAnswer Rep
5 days ago

Hello Robert,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645

Pennsylvania
1 review
0 helpful votes
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Spud the 20 year old cat
January 1, 2025

The vet was very very helpful! Spud is a 20 year old cat with constipation. She told me about the signs of kidney disease and what my opinions to do on the weekend, since it was a Saturday. Safe to say, he did finally poop. He getting back to normal and will go to his normal vets for a follow-up! The vet was very calming! Thank you!

Date of experience: December 21, 2024
Nevada
1 review
0 helpful votes
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Lawnmower advice- Donald was awesome!
April 17, 2025

Quick, easy, simple, knowledgeable. I'm a woman, I don't fix lawnmowers. But Donald easily identified the problem and walked me through a quick easy fix. It was a reasonable price. Thank you

Date of experience: April 7, 2025
Canada
1 review
0 helpful votes
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Legal advice was excellent
March 28, 2025

The lawyer I g chatted with had the information I needed on a very specific issue with a trust. They got back to me very quickly and put my mind at ease.

Date of experience: March 18, 2025
California
1 review
0 helpful votes
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Solved it!
January 1, 2025

Well, it solved my problem, thank goodness! You just have to be patient, it does take quite a bit of time between responses. I'd give 5 stars if it didn't take 45 minutes to get my answer, but I am so happy to have the answer I was seeking!

Date of experience: December 22, 2024
Rhode Island
1 review
0 helpful votes
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Scam
April 17, 2025

I was directed to this link after several attempts to get a customer service person at JetBlue. It's a scam. They charge my credit card a dollar for someone to tell me to contact JetBlue.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 7, 2025
JustAnswer S. JustAnswer Rep
4 weeks ago

Hello Mary,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645

Canada
1 review
0 helpful votes
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Very clear and informed
March 14, 2025

He helped me understand the process about my television installation also that I needed to buy a cable box even after installation which is a relief because I'll be getting the installation before getting the black box delivered. Super nice guy!

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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Wet phone
January 26, 2025

Somehow my TV remote got washed with my sheets. I text for advice and was told to towel dry the remote the I could and put new batteries in then check for any corrosion. A few hours later after I felt it dry enough it
Tried to turn the TV on. It turned on but I couldn't get any of other buttons on the remote to work. A couple of days later I received a text giving me
A phone number for Roku Customer Service to see if I could get a new remote to replace the damaged one.
So thank you,

Margot Sandoval

Date of experience: January 12, 2025
South Carolina
1 review
0 helpful votes
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I wanted to know why I keep getting a too many streams open on my Roku TV when I try to watch Fox News for an extended period of time. It does not happen every single time I try to watch it but it happens numerous times. I asked why they told me because Fox controls the number of streams that if I even have Fox News installed on a Roku device and not watching it as considered it a stream. I said I did not believe it and the guy said well that's the answer so I hung up and Googled Fox News streams and it said that is not have a limit on streams on Fox news but it did have a limit on the number of devices watching at the same time on Fox Nation. Now I'm still wondering why I'm getting it so I'll have to move on to someone else to give me the answer.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello John,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Florida
1 review
0 helpful votes
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Answers I needed
May 6, 2025
Updated review

I had some very specific questions regarding business in another country. I got very thorough answers that were very helpful for me to make some decisions. Definitely recommend.

Date of experience: April 26, 2025

Quick and informative.
September 3, 2024
Previous review

Quickly answered all my questions and gave me the answers that enabled me to move forward with my documentation.

Date of experience: August 24, 2024
Virginia
1 review
0 helpful votes
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Professional
April 27, 2025

It's hard to get a doctor where I am located and I had concerns. My concerns were addressed and the Dr was very professional about the whole situation!

Date of experience: April 17, 2025
North Carolina
1 review
0 helpful votes
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Great service
February 26, 2025

Technician called and walked me thru what needed to be done to fix the problem, I found him to be very knowledgeable and helpful. He provided great service!

Date of experience: February 16, 2025
California
1 review
0 helpful votes
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Concise, focused and on point. The lawyer was extremely knowledgeable on the processes and legalities involved relating to the particular issue I was dealing with. She offered some strategies for resolution.

Date of experience: March 7, 2025
Missouri
1 review
0 helpful votes
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Glad for the Expert Advice
March 6, 2025

I was unsure whether a thrift store find was a bargain or a bust. Was so pleased to hear that it is a genuine antique! Very pleased with the quick and accurate details as well as advice.

Date of experience: February 24, 2025
Connecticut
1 review
0 helpful votes
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Would definitely use this site again. Matt was fabulous and it was a pleasure to work with him. Everything is fixed and resolved, and we couldn't be happier.

Date of experience: March 9, 2025
Colorado
1 review
0 helpful votes
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HVAC
January 1, 2025

My furnace was out and "AirHeatman" was able to walk me through trouble shooting. Let me just say that I was way out of my element here but he was very patient with me and walked me through everything step by step with picture support. It ended up just being a blown fuse… certainly better than frozen pipes when bitter cold inevitably sets in. Thanks guy!

Date of experience: December 22, 2024
New York
1 review
0 helpful votes
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Competent and diligent
March 2, 2025

Fred was awesome! He was competent and diligent to the end. His calm manner and professionalism was greatly appreciated. We knew we were in good hands! Can't say enough about how wonderful he was!

Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
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Subaru Question
March 22, 2025

The mechanic who helped me was very knowledgeable and patient with our conversation. I totally felt that the service was valuable and I have some more information to use to get the problem fixed.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Erin,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Malta
1 review
0 helpful votes
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Total scam
April 21, 2025

I have no idea from where this website popped up. They have been charging me monthly subscriptions I try to cancel this alleged subscription, but I don't even have an account to login! Thieves!

Date of experience: April 11, 2025
JustAnswer S. JustAnswer Rep
3 weeks ago

Hello Maria,

I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645

South Africa
1 review
0 helpful votes
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Dr Adrien was very helpful!
February 26, 2025

This is the first time I have used this app and I am very impressed! Doctor Adrien was quick to help me and address all my concerns and calm my nerves.

Date of experience: February 16, 2025