JustAnswer has a rating of 4.3 stars from 9,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
I was trying to contact my credit union and this thing popped up. It charged me 1$ to talk and then i saw a charge for $55 dollars to become a member which I never intended to do
The vet was very very helpful! Spud is a 20 year old cat with constipation. She told me about the signs of kidney disease and what my opinions to do on the weekend, since it was a Saturday. Safe to say, he did finally poop. He getting back to normal and will go to his normal vets for a follow-up! The vet was very calming! Thank you!
Quick, easy, simple, knowledgeable. I'm a woman, I don't fix lawnmowers. But Donald easily identified the problem and walked me through a quick easy fix. It was a reasonable price. Thank you
The lawyer I g chatted with had the information I needed on a very specific issue with a trust. They got back to me very quickly and put my mind at ease.
Well, it solved my problem, thank goodness! You just have to be patient, it does take quite a bit of time between responses. I'd give 5 stars if it didn't take 45 minutes to get my answer, but I am so happy to have the answer I was seeking!
I was directed to this link after several attempts to get a customer service person at JetBlue. It's a scam. They charge my credit card a dollar for someone to tell me to contact JetBlue.
Hello Mary,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
He helped me understand the process about my television installation also that I needed to buy a cable box even after installation which is a relief because I'll be getting the installation before getting the black box delivered. Super nice guy!
Somehow my TV remote got washed with my sheets. I text for advice and was told to towel dry the remote the I could and put new batteries in then check for any corrosion. A few hours later after I felt it dry enough it
Tried to turn the TV on. It turned on but I couldn't get any of other buttons on the remote to work. A couple of days later I received a text giving me
A phone number for Roku Customer Service to see if I could get a new remote to replace the damaged one.
So thank you,
Margot Sandoval
I wanted to know why I keep getting a too many streams open on my Roku TV when I try to watch Fox News for an extended period of time. It does not happen every single time I try to watch it but it happens numerous times. I asked why they told me because Fox controls the number of streams that if I even have Fox News installed on a Roku device and not watching it as considered it a stream. I said I did not believe it and the guy said well that's the answer so I hung up and Googled Fox News streams and it said that is not have a limit on streams on Fox news but it did have a limit on the number of devices watching at the same time on Fox Nation. Now I'm still wondering why I'm getting it so I'll have to move on to someone else to give me the answer.
Hello John,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I had some very specific questions regarding business in another country. I got very thorough answers that were very helpful for me to make some decisions. Definitely recommend.
Quickly answered all my questions and gave me the answers that enabled me to move forward with my documentation.
It's hard to get a doctor where I am located and I had concerns. My concerns were addressed and the Dr was very professional about the whole situation!
Technician called and walked me thru what needed to be done to fix the problem, I found him to be very knowledgeable and helpful. He provided great service!
Concise, focused and on point. The lawyer was extremely knowledgeable on the processes and legalities involved relating to the particular issue I was dealing with. She offered some strategies for resolution.
I was unsure whether a thrift store find was a bargain or a bust. Was so pleased to hear that it is a genuine antique! Very pleased with the quick and accurate details as well as advice.
My furnace was out and "AirHeatman" was able to walk me through trouble shooting. Let me just say that I was way out of my element here but he was very patient with me and walked me through everything step by step with picture support. It ended up just being a blown fuse… certainly better than frozen pipes when bitter cold inevitably sets in. Thanks guy!
Fred was awesome! He was competent and diligent to the end. His calm manner and professionalism was greatly appreciated. We knew we were in good hands! Can't say enough about how wonderful he was!
The mechanic who helped me was very knowledgeable and patient with our conversation. I totally felt that the service was valuable and I have some more information to use to get the problem fixed.
Hello Erin,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I have no idea from where this website popped up. They have been charging me monthly subscriptions I try to cancel this alleged subscription, but I don't even have an account to login! Thieves!
Hello Maria,
I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer. Com or 1-800-808-0645
This is the first time I have used this app and I am very impressed! Doctor Adrien was quick to help me and address all my concerns and calm my nerves.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello Robert,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645