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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,202
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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California
1 review
0 helpful votes
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Knob seal
March 27, 2025

Cooktop missing a rubber seal under the knob. GE answered my call promptly and Matthew found the exact part I needed. I'm very pleased with the service I received.

Date of experience: March 17, 2025
New York
1 review
0 helpful votes
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Surprising happy!
January 25, 2025

At first I really thought it was just another site however after talking with some of the specialists i got many answers that saves me lots of time and money! Definitely a great site!

Date of experience: January 15, 2025
New Jersey
1 review
0 helpful votes
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Lead nowhere
February 24, 2025

I may have needed a class in reading my receipt. Nothing I was asked ever helped. In the end I was told yo call customer service.which I will do tomorrow. Too late now.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 14, 2025
JustAnswer S. JustAnswer Rep
3 months ago

Hello,

I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645

New York
1 review
0 helpful votes
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I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.

Date of experience: February 25, 2025
New Jersey
1 review
0 helpful votes
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Interacted with the chat, but it was not a simple answer, so we accepted a call from a tech (Alex) who was pretty helpful. I will need to attempt the repair before I know if it solves the problem.

Date of experience: March 21, 2025
Australia
1 review
0 helpful votes
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Maria was excellent with her calmness and knowledge
She's a 10 star as far as I'm concerned. Travelling with a sick dog so her help at 9 pm st night was Worth it!

Date of experience: March 14, 2025
Illinois
1 review
0 helpful votes
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Peace of mind!
April 1, 2025

My girl got some chocolate, so I called to see what I should do. Luckily she didn't eat enough where she would get sick or worse. I was so relieved that she was going to be alright! Thank you!

Date of experience: March 22, 2025
Egypt
1 review
0 helpful votes
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Great with the need for fine tweaks
April 29, 2025

The app sometimes isn't reliable. I type my question but as soon as I get a reply from the doctor, it disappears. Overall the service is good and there are good Doctors here.

Date of experience: April 19, 2025
Texas
3 reviews
0 helpful votes
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I received the 2021 tax refund shortly after asking for your help on 02/21. I was surprised that you got results so fast. Thank you. I hope you have the same result for 2020 and 2023.

Date of experience: February 23, 2025
Washington
3 reviews
0 helpful votes
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Set my mind at ease with the answer
March 25, 2025

Looking to find out why my cat was sneezing so much. I got the answer I needed to rest assured that he was going to be okay once he gets over the worst of his issue.

Date of experience: March 15, 2025
Oregon
1 review
0 helpful votes
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CARLOS WAS SO KIND, I WAS SO FRANTIC AND HE LISTENED AND GAVE ME THE INFORMATION FOR THE HELP I NEEDED. HE TOLD ME ABOUT "VITA" AND GAVE ME DIRECTIONS. I HAD NEVER HEARD OF THEM. FORTUNATELY THEY WERE WITHIN DRIVING RANGE FOR ME. WONDERFUL CARING AND KNOWLEDGEABLE YOUNG PEOPLE. I JUST STUMBLED ACROSS "JUST ANSWER" AND IT SURE WAS GREAT FOR ME. CARLOS, YOU ARE A GREAT REPRESENTATIVE FOR "JUST ANSWER", MY MOST SINCERE THANKS.

Date of experience: March 12, 2025
Georgia
1 review
0 helpful votes
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Real Estate Questions
March 17, 2025

I just wanted information on adverse possession and the statute of limitations on personal proper. He gave me the same information I'd read online which verified everything for me.

Date of experience: March 7, 2025
Pennsylvania
1 review
0 helpful votes
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Greatly Satisfied
March 12, 2025

After great difficulty with the chat situation was wonderful. The person I finally got was even better and everything was handled professionally and gratefully. It's all done thank you.

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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Peace of Mind
January 10, 2025

Our small dog ate something he shouldn't have while on a trip. A quick search and text with JustAnswer and we were on the phone with a vet who eased our concerns. So much faster and less expensive than finding a local vet and waiting to see them for a quick question.

Date of experience: December 31, 2024
Australia
1 review
0 helpful votes
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Informative
May 4, 2025

Very informative and answered all my questions. My concerns were answered in detailed. The doctor I was in contact with genuinely cared which i could tell by his reposes. Thank you again 🙏

Date of experience: April 24, 2025
Virginia
1 review
0 helpful votes
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Business partner conflict
February 22, 2025

Howard patiently heard my situation and asked relevant questions. He offered multiple directions and their meaning. I'm grateful and thankful for his help and guidance.

Date of experience: February 12, 2025
Alabama
1 review
0 helpful votes
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Arnette
March 1, 2025

Dr Penny's an excellent doctor to work with. She provided information that addressed the problem. Advised with much information.
Her triage via phone was excellent.

Date of experience: February 19, 2025
Puerto Rico
1 review
0 helpful votes
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Great experience
April 19, 2025

I was in need of answers ASAP and not from just anyone. I'm a woman so going to any type of mechanic was a no go, I invested in JustAnswer by risk and I got exactly what I needed in seconds so I highly recommend- I did go get it inspected and it was exactly the issue as described.

Date of experience: April 9, 2025
California
1 review
0 helpful votes
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Quick and mind-easing
May 8, 2025

My questions were answered promptly and the whole process was simple, straightforward and effective. It eased my mind instantly…I loved working with the team there.

Date of experience: April 28, 2025
Florida
1 review
0 helpful votes
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SCAM
May 8, 2025

I was trying to contact my credit union and this thing popped up. It charged me 1$ to talk and then i saw a charge for $55 dollars to become a member which I never intended to do

Date of experience: April 28, 2025
JustAnswer S. JustAnswer Rep
5 days ago

Hello Robert,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645