JustAnswer has a rating of 4.3 stars from 9,732 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.
Cooktop missing a rubber seal under the knob. GE answered my call promptly and Matthew found the exact part I needed. I'm very pleased with the service I received.
At first I really thought it was just another site however after talking with some of the specialists i got many answers that saves me lots of time and money! Definitely a great site!
I may have needed a class in reading my receipt. Nothing I was asked ever helped. In the end I was told yo call customer service.which I will do tomorrow. Too late now.
I need help locating a printer for an employee handbook. Your associate found one locally that I can use and other options if they were not available to get it done when I needed he was very helpful. Hopefully that will be all I need but your services are greatly appreciated.
Interacted with the chat, but it was not a simple answer, so we accepted a call from a tech (Alex) who was pretty helpful. I will need to attempt the repair before I know if it solves the problem.
Maria was excellent with her calmness and knowledge
She's a 10 star as far as I'm concerned. Travelling with a sick dog so her help at 9 pm st night was Worth it!
My girl got some chocolate, so I called to see what I should do. Luckily she didn't eat enough where she would get sick or worse. I was so relieved that she was going to be alright! Thank you!
The app sometimes isn't reliable. I type my question but as soon as I get a reply from the doctor, it disappears. Overall the service is good and there are good Doctors here.
I received the 2021 tax refund shortly after asking for your help on 02/21. I was surprised that you got results so fast. Thank you. I hope you have the same result for 2020 and 2023.
Looking to find out why my cat was sneezing so much. I got the answer I needed to rest assured that he was going to be okay once he gets over the worst of his issue.
CARLOS WAS SO KIND, I WAS SO FRANTIC AND HE LISTENED AND GAVE ME THE INFORMATION FOR THE HELP I NEEDED. HE TOLD ME ABOUT "VITA" AND GAVE ME DIRECTIONS. I HAD NEVER HEARD OF THEM. FORTUNATELY THEY WERE WITHIN DRIVING RANGE FOR ME. WONDERFUL CARING AND KNOWLEDGEABLE YOUNG PEOPLE. I JUST STUMBLED ACROSS "JUST ANSWER" AND IT SURE WAS GREAT FOR ME. CARLOS, YOU ARE A GREAT REPRESENTATIVE FOR "JUST ANSWER", MY MOST SINCERE THANKS.
I just wanted information on adverse possession and the statute of limitations on personal proper. He gave me the same information I'd read online which verified everything for me.
After great difficulty with the chat situation was wonderful. The person I finally got was even better and everything was handled professionally and gratefully. It's all done thank you.
Our small dog ate something he shouldn't have while on a trip. A quick search and text with JustAnswer and we were on the phone with a vet who eased our concerns. So much faster and less expensive than finding a local vet and waiting to see them for a quick question.
Very informative and answered all my questions. My concerns were answered in detailed. The doctor I was in contact with genuinely cared which i could tell by his reposes. Thank you again 🙏
Howard patiently heard my situation and asked relevant questions. He offered multiple directions and their meaning. I'm grateful and thankful for his help and guidance.
Dr Penny's an excellent doctor to work with. She provided information that addressed the problem. Advised with much information.
Her triage via phone was excellent.
I was in need of answers ASAP and not from just anyone. I'm a woman so going to any type of mechanic was a no go, I invested in JustAnswer by risk and I got exactly what I needed in seconds so I highly recommend- I did go get it inspected and it was exactly the issue as described.
My questions were answered promptly and the whole process was simple, straightforward and effective. It eased my mind instantly…I loved working with the team there.
I was trying to contact my credit union and this thing popped up. It charged me 1$ to talk and then i saw a charge for $55 dollars to become a member which I never intended to do
Hello Robert,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Answer: Hi Mary, You can cancel form the My Account page if you are logged into your account. If you are having trouble finding the option or navigating the site. Just give our Customer Care team a call at 1-800-509-5721 or send us a note at support@justanswer.com Regards, JustAnswer Customer Care
Answer: Hello Bob, Thanks for reaching out with this question. Yes, that is correct:) From the comfort of your home you can communicate with verified Experts in about a dozen different fields, 24 hours a day. If you're on the go, you can also use the mobile application to post a question and you'll typically receive a response within minutes. All for one low monthly fee. Please feel free to visit the site at www.justanswer.com and check out our $5.00 free trial. We look forward to hearing from you. Regards, JustAnswer Customer Care
Answer: Hello George, Thank you for contacting JustAnswer and for your interest in becoming a member. Membership pricing varies and each customer is presented with a customized option based on their needs. The membership is available to you once you post your first question and typically varies between $30 and $60 per month. Please let me know if there is anything else I may assist you with and I would be happy to help. Regards, JustAnswer Customer Care
Hello,
I believe we’ve been able to address your concerns. If there’s anything else you need, don’t hesitate to contact me.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645