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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,726 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,201
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Illinois
1 review
0 helpful votes
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Excellent serice
March 21, 2025

Dr, Haines was right on the money - referred me to Chewy and I purchased the necessary items and hopefully within a few days my babies will be feeling better.

Date of experience: March 11, 2025
New Jersey
1 review
0 helpful votes
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Nothing Good
March 22, 2025

I had to pay $1 to get a phone call. The tech said she called, my phone never rang. She said she'd call in 10 minutes, she didn't. Come to find out I'd subscribed to 'whatever' for $55 a month. Extremely frustrating. I had NO IDEA that I wasn't talking to an Xfinity customer service rep, that it was an outside vendor... I see it as a scam, probably an Xfinity subsidiary, of course I don't know that. In the end I was e-mailed a phone number for Xfinity for which I was grateful. My issue isn't with this vendor, it's with Xfinity.

Date of experience: March 15, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Patricia,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

GB
1 review
0 helpful votes
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Needed help
April 25, 2025

Needed egr cooler torque settings, spent hours searching internet, never used just answer before and I'm glad I did. Kevin the mechanic got the torque settings very quickly. Super service.

Date of experience: April 15, 2025
PM
1 review
0 helpful votes
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I had specific questions relating to management of real estate and bank procedures relating to residential mortgage. Customer service linked me to a knowledgeable lawyer who was able to address all my questions. Very pleased!

Date of experience: March 6, 2025
Washington
1 review
0 helpful votes
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N/A
April 26, 2025

Horrible. It appears either IRS has now outsource some of the services or Elon Musk & his people are involved. Want no part of JustAnswer. I will be going to a IRS office directly.

Date of experience: April 16, 2025
JustAnswer S. JustAnswer Rep
2 weeks ago

Hello Gloria,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Alabama
1 review
0 helpful votes
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Fixed my washer
March 31, 2025

Had been working on my washer for days. Got on JustAnswers and talked with appliance tech "Colton" and he had me fixed up in a matter of minutes. Highly recommend the site and "Colton" for all of your appliance issues!

Date of experience: March 21, 2025
Michigan
1 review
0 helpful votes
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Advice on taking medication
February 10, 2025

I needed advice on taking a medication since I'm a diabetic and couldn't reach my carthlogy late in the night. I was scheduled for a heart cathrazation. The doctor I spoked to gave me the right advice. He was very friendly and helpful to me.

Date of experience: January 31, 2025
Louisiana
1 review
0 helpful votes
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Not a good experience. I had to get another rep to finally resolve issue. I had to get credit from Just Answer because I did not request Just Answer. Terrible experience. But now I know! Avoid Just Answer!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello CJ,

We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Massachusetts
1 review
0 helpful votes
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I was given info on what to do next. He was concise. He answered my questions; which only brought up more for me. I would need help going forward, after I look up the items he said I should read

Date of experience: April 8, 2025
Virginia
1 review
0 helpful votes
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Great. Greatest.
January 11, 2025

It was a Happy New Year and I called my doctor Dr. Dixon and she was out. So I got on the internet to find help. I found Just Answer website for help and the staff member was very nice and quickly found me a Veterinarian. Dr. SimranM. Dr. Simian stayed with me and gave me instructions as to help my poodle Scarlett telling me to give her 1 slice of bread then peroxide 3 % 3 tsp. Then walk her to get the solution and bread moving. Wait 20 min then if she does not vomit repeat in 20 minutes. She was awesome.

Date of experience: January 1, 2025
Pennsylvania
1 review
0 helpful votes
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I'm having a tankless hot water heater issue. I've viewed JustAnswer often for other issues. But never open a chat of my own. I'm glad I did. I now have some guidance to ask my plumber to check.

Date of experience: February 21, 2025
North Carolina
1 review
0 helpful votes
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Frenchie eats an Almond Joy
March 11, 2025

My 18 month old French Bulldog Otis ate a whole Almond Joy from a bag i had forgotten that I had left beside my bed. I came out of the bedroom and noticed he was unusually quiet. There he was lying beside the empty wrapper with "that look" on his face and The Both Pieces were Gone! I panicked. I called the vet who informed me to call their poison control number. I did. It was $89 just to connect. In the meantime I had been searching advice online and saw your service. I put in my information was connected to a veterinarian and for $5 I was given the news that Otis did not ingest enough chocolate to be toxic to his system. I'm not cheap but it am frugal and love my crazy Otis. That is all.

Date of experience: February 28, 2025
Ohio
1 review
0 helpful votes
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The fact that the person who helped me, even when seems to be young have the knowledge to help me with such old vehicle issues. Thank you sir. Das (ZA)

Date of experience: April 25, 2025
California
2 reviews
0 helpful votes
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Knowledgeable
May 5, 2025

Great help. Easy to follow directions to address the problem. Patient with confused customer (me). Waited for each step to be completed before going to the next one. Very satisfied

Date of experience: April 25, 2025
California
1 review
0 helpful votes
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Off the grid
March 19, 2025

The service was kind and considerate. I was able to obtain the information required to help my dogs health and where to obtain the medication to make it possible. Cannot thank the service enough. Will definitely call again when and if required. Having no local veterinary service these people are a god send.

Date of experience: March 9, 2025
Michigan
1 review
0 helpful votes
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Kenmore washer issues
February 12, 2025

Matt was great. Knowledgeable and friendly. I was aware of the $5 cut but was surprised to also see a $28 charge

Date of experience: February 2, 2025
California
1 review
0 helpful votes
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Amazing service
February 19, 2025

The Lady lawyer that helped me was amazing. She answered all my questions and even made be feel so hopeful and less anxious.Thank you so much! You are the best

Date of experience: February 9, 2025
Arizona
1 review
0 helpful votes
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What a relief!
February 28, 2025

I got a pop-up from a scammer and my laptop I was not able to use. The technician was like right on it, in no time she took care and fixed the problem. Taught me something and that was it. Wham bam!💥

Date of experience: February 18, 2025
Washington
1 review
0 helpful votes
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This is good for all who are involved.
January 17, 2025

The only problem i have at this point is, i've yet to have receive any form of contact information from any attorney. All i need is for your company to list for me the lawyers who practice in federal court that help me bring my case to justice MY INFO--PHONE#*******577. Thank you.

Date of experience: January 7, 2025
California
1 review
0 helpful votes
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Knob seal
March 27, 2025

Cooktop missing a rubber seal under the knob. GE answered my call promptly and Matthew found the exact part I needed. I'm very pleased with the service I received.

Date of experience: March 17, 2025