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JustAnswer

Overview

JustAnswer has a rating of 4.3 stars from 9,720 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service and phone call. JustAnswer ranks 1st among Question And Answer sites.

service
2,200
value
933
shipping
338
returns
533
quality
792
This company responds to reviews on average within 1 day
+384
How would you rate JustAnswer?
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Ohio
1 review
0 helpful votes
Follow Willie W.
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Customer service was great and directed me to the mechanic that answered all my vehicles concerns and I am very pleased with knowing that there is a recall on my vehicles problems.

Date of experience: February 27, 2025
New York
1 review
0 helpful votes
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Very quick and thorough answer to my question.
March 15, 2025

Just discovered this service and I'm very impressed. Saved a lot of time & research by having an expert immediately available to provide a trusted & concise answer... and a detailed explanation.

Date of experience: March 5, 2025
Italy
1 review
0 helpful votes
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Pinnacle 25
January 9, 2025

Ashwanth K. Is very professional and has a great knowledge of the subject matter. Even though my question was not relevant to his knowledge (I asked if it is possible to modify the upcoming Pinnacle to a more easily understandable system) he guided me to better understand the Pinnacle 25 that I own. However, it would be helpful if I spoke directly with Pinnacle 25.
Thanks Ashwanth.

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Grinding sound in the barrel
March 18, 2025

The only problem I had is that apparently my phone was blocking his calls. And I don't know if it was thinking it was spam or not. But he did send me a maintenance brochure and a video on how to fix my problem.

Date of experience: March 8, 2025
Georgia
1 review
0 helpful votes
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Doxie & Anal Gland Issues
March 22, 2025

I was worried about my 17yr old doxie who had his anal glands expressed on a Friday but throughout the morning on Saturday had to go out every 2.5 -3hours to go outside. I was exhausted but had to find out what was wrong with my best friend. I asked many questions and was reassured by Dr Irvana that I needed to take him to the vet as soon as possible to get him checked out. After taking him to his vet I found out that it wasn't his anal glands that had him pacing outside to find his perfect spot, but that he caught a kidney infection and was given meds to combat it. Thanks to Dr Irvana for calming my worries and thoughtfully answered all my concerns.

Date of experience: March 12, 2025
Michigan
1 review
0 helpful votes
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Installing Windows on my MacBook Pro M3 laptop
March 12, 2025

Adam gave me the confidence to go ahead with the installation so I can use 5d embroidery software on my new laptop. He was very patient and knowledgeable. I pick my laptop up tomorrow…can't wait!

Date of experience: March 2, 2025
Illinois
1 review
0 helpful votes
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Very knowledgeable!
March 7, 2025

I prefer to speak in person with an agent, but this phone call meeting answered all my questions. The phone call wasn't bad like I thought it might be. Great job!

Date of experience: February 25, 2025
Kansas
2 reviews
0 helpful votes
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SCAAAMM!
March 2, 2025

Called them and immediately was contacted by my banks fraud department! $1 charge was immediately upped to over $ 40!
Bank said they have constant fraud claims about this company! SCAAAAM!

Date of experience: February 20, 2025
JustAnswer S. JustAnswer Rep
2 months ago

Hello Larry,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Mexico
1 review
0 helpful votes
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Assistance from Tony Gagliardo
January 10, 2025

Tony was very helpful and resolving all issues and questions I had. I highly recommend his services. Tony is very knowledgeable and patient. He's willing to take the time to assist and make sure you understand how to resolve issues are complications.

Date of experience: December 31, 2024
New Mexico
1 review
0 helpful votes
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This service was quick, reasonably priced and allowed personal and detailed interchange with the Doctor! I am very happy with Dr Zaheer and the ability to chat with him, relay any information and receive a very specific protocol for the condition I described. I can highly recommend this service and Dr Zaheer! I am a certified veterinary homeopath (DVM) and found his help just what I needed on a Sunday afternoon to readjust the current treatment for my husband. Do not hesitate to consult with Dr Zaheer on Just Ask!

Date of experience: April 27, 2025
Pennsylvania
1 review
0 helpful votes
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Patience and persistence saved the day…
March 13, 2025

Franklin did not give up and was able to find what I ell call an unorthodox solution that solved the issue between my remote and my fan. His patience and persistence were greatly appreciated. It is unusual today to find someone who is willing to put in the extra effort to solve a problem when the answer is not an easy one.

Date of experience: March 3, 2025
New York
1 review
0 helpful votes
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Veterinarian
March 14, 2025

All I had to do was ask my question and just answers did the rest, I was put in contact with a professional veterinarian with in 30 mins. But it's not just pets, they have experts in all fields. This is an excellent platform. Very happy with the cost and return on investment

Date of experience: March 4, 2025
California
1 review
0 helpful votes
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A+
March 23, 2025

Just answer was easy, quick and very helpful. The technician Rollan was kind, patient and knowledgeable. I highly recommended this service for your technical needs.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
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Insight In Activities
April 2, 2025

He.helped me look at things I am doing, that could be affecting my cat, but that I should still take her in to a veterinary to see if there's more going on with my cat.

Date of experience: March 23, 2025
Georgia
1 review
0 helpful votes
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All my concerns and questions were addressed.
February 25, 2025

The vet answered all my questions expertly and quickly. All my concerns were addressed and the advice that was given was really helpful. I'll be using this service again when I need it for sure.

Date of experience: February 14, 2025
New York
1 review
0 helpful votes
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Atty. Marty is excellent!
January 12, 2025

Atty. Marty is so kind, listens intently and studies your case carefully. He answered my immigration issues and I don't doubt him because he explained to me in detail why I should not be worried. He is very knowledgeable about immigration law. He is so awesome!

Date of experience: January 2, 2025
Canada
1 review
0 helpful votes
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Vet help
February 25, 2025

Vet called quickly and helped us with home remedies for dog that ate chocolate. With their additional recommendations we took our dog to the vet as well

Date of experience: February 15, 2025
Washington
1 review
0 helpful votes
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Dog ate chocolate
January 10, 2025

My dog ate what was remaining in a box of chocolate cookies dipped in dark chocolate. The Dr was able to figure out from his weight, the rough amount that was left in the box and the ingredients that he would be okay. I was so relieved

Date of experience: December 30, 2024
Illinois
1 review
0 helpful votes
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Great job
February 26, 2025

Easy and everything is fixed. I was glad I could use this service and it works perfectly. Thank you very much for all of your help and that is my answer.

Date of experience: February 16, 2025
Arkansas
1 review
0 helpful votes
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Parasitic drain on the battery
March 4, 2025

I didn't know how to start investigating but was given a good direction. Once I get further into the trail I'm sure I will get back in touch with the mechanic.

Date of experience: February 22, 2025