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JustAnswerReviews 13,094

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Illinois
1 review
0 helpful votes
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Paraphrased Google
March 22, 2025

The "doctor" responded with a summary of information I already found through Google. Didn't pay for that.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Lauren,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

GB
1 review
0 helpful votes
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This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 12, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Janice,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Georgia
1 review
0 helpful votes
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Doxie & Anal Gland Issues
March 22, 2025

I was worried about my 17yr old doxie who had his anal glands expressed on a Friday but throughout the morning on Saturday had to go out every 2.5 -3hours to go outside. I was exhausted but had to find out what was wrong with my best friend. I asked many questions and was reassured by Dr Irvana that I needed to take him to the vet as soon as possible to get him checked out. After taking him to his vet I found out that it wasn't his anal glands that had him pacing outside to find his perfect spot, but that he caught a kidney infection and was given meds to combat it. Thanks to Dr Irvana for calming my worries and thoughtfully answered all my concerns.

Date of experience: March 12, 2025
Texas
1 review
0 helpful votes
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Very upset!
March 22, 2025

When I signed up for your service it said it was $1 fee I checked my bank statement and it's almost $53 you charged me I want my money returned immediately I did not sign up for that I thought it was $1 that's what it said! That was terrible I can't believe you guys did that it said $1 fee to join your service which is b******* I want my money back immediately

Date of experience: March 12, 2025
Missouri
1 review
0 helpful votes
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I wanted help to pair a "Clicker" brand external keypad with my Genie garage door opener. First they sent me the instructions to pair with my push-button openers, which I had already done. Next they gave me generic instructions, which did not include the pairing code to the model of the garage door even though I gave it to them. Then they came back asking what keypad I had, when I had already given it to them. Lastly, due to my dissatisfaction, I asked for a refund of the $5 charge, not knowing that somehow I had missed that they would also charge me $28 for some "membership" fee. I got disconnected from them and they made no attempt to reconnect. Thank goodness I used a credit card so I can dispute the charges per my card agreement.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello Cheri,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Arizona
1 review
0 helpful votes
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I had cleaned the filter of the dishwasher when I came to visit.the dishwasher would not drain.after I got done the dishwasher would not come on at all. I thought texting someone, with experience might work.so I did.got a call back from a awesome man ( Austin) he walked me through and knew what it was.gave me part number and video how to.amazing.my Sister loves me again.lol.

Date of experience: March 10, 2025
Jordan
1 review
0 helpful votes
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Professional service.
March 21, 2025

Immediate refund of fees, trustworthy. Professional services.

Date of experience: March 9, 2025
Texas
1 review
0 helpful votes
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The chatbot answered fast, and despite being AI generated, I felt reassured. The friendly technician called me back within minutes. He knew exactly what to do. Problem solved, and he helped me deal with another thing on the same appliance. It feels great to know I can get help taking care of stuff myself, almost immediately! I would have had to wait until morning, get a service appointment and have to wait during that 4-6 hour window of time to get this taken care of.

Date of experience: March 11, 2025
Canada
1 review
0 helpful votes
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J'essayais de trouver des vols satisfaisants entre Québec et Montpellier

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
JustAnswer S. JustAnswer Rep
6 months ago

Hello,

You’ve reached JustAnswer, a paid Q&A website where experts provide assistance. Were you trying to reach a different company?

Let us know how we can assist you!

Bonjour!

Vous avez contacté JustAnswer, un site de questions-réponses payant où des experts fournissent de l’aide. Essayiez-vous de joindre une autre entreprise?

Faites-nous savoir comment nous pouvons vous aider!

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645

New Jersey
1 review
0 helpful votes
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Excellent serice
March 21, 2025

Dr, Haines was right on the money - referred me to Chewy and I purchased the necessary items and hopefully within a few days my babies will be feeling better.

Date of experience: March 11, 2025
Connecticut
1 review
0 helpful votes
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Easy!
March 21, 2025

My oil boiler ran out a few days ago. I got it refilled yesterday. The boiler wouldn't light. I called and they talked to me through it.

Date of experience: March 11, 2025
Massachusetts
1 review
0 helpful votes
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I was sucked in to have a question answered by saying all I had to pay was a $5.00 refundable payment. When I said ok my PayPal was charged $34.00! What a scam!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 11, 2025
Tennessee
2 reviews
0 helpful votes
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Jerky takeoff in 2017 MB AMG S63
March 21, 2025

Conversation with the mechanic was informative and pleasant.

Date of experience: March 11, 2025
Virginia
1 review
0 helpful votes
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Thank you
March 21, 2025

The instructions for the repair were easy to follow and very descriptive. The video was fantastic

Date of experience: March 11, 2025
Nebraska
1 review
0 helpful votes
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Location of package
March 21, 2025

Trying to find out where my package is located and how to reach the company

Date of experience: March 11, 2025
California
1 review
0 helpful votes
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Trevor was knowlwdgeble and very polite although your web site is decieving it said nothing about a recurring membership fee that I. Ever agreed to pay or sign up for.

Date of experience: March 11, 2025
GB
1 review
0 helpful votes
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Very happy with the help given to my questions and on my animals condition

Date of experience: March 11, 2025
Canada
1 review
0 helpful votes
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Very quick and easy
March 21, 2025

Especially for my cat, whom I thought was having an emergency, this was incredibly helpful.

Date of experience: March 11, 2025
Louisiana
1 review
0 helpful votes
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Eclxcellent service quick answers
March 21, 2025

Had a landlord tenant issue she helped tremendously! Helped me with questions I had! And made me feel better!

Date of experience: March 11, 2025
Virginia
1 review
0 helpful votes
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Learning another about hybrids, especially in the electrical aspect
Where 2bd battery was located and how to access it.

Date of experience: March 11, 2025