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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The "doctor" responded with a summary of information I already found through Google. Didn't pay for that.
This was a very Inadequate. Solution to my Problem all I wanted was to cancel something that had took £41 out my account now you took another £40 am not in a Position to loss so much money for Product I don't need or even use am a p Pensioner so am disgusted in how this has gone
Hello Janice,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I was worried about my 17yr old doxie who had his anal glands expressed on a Friday but throughout the morning on Saturday had to go out every 2.5 -3hours to go outside. I was exhausted but had to find out what was wrong with my best friend. I asked many questions and was reassured by Dr Irvana that I needed to take him to the vet as soon as possible to get him checked out. After taking him to his vet I found out that it wasn't his anal glands that had him pacing outside to find his perfect spot, but that he caught a kidney infection and was given meds to combat it. Thanks to Dr Irvana for calming my worries and thoughtfully answered all my concerns.
When I signed up for your service it said it was $1 fee I checked my bank statement and it's almost $53 you charged me I want my money returned immediately I did not sign up for that I thought it was $1 that's what it said! That was terrible I can't believe you guys did that it said $1 fee to join your service which is b******* I want my money back immediately
I wanted help to pair a "Clicker" brand external keypad with my Genie garage door opener. First they sent me the instructions to pair with my push-button openers, which I had already done. Next they gave me generic instructions, which did not include the pairing code to the model of the garage door even though I gave it to them. Then they came back asking what keypad I had, when I had already given it to them. Lastly, due to my dissatisfaction, I asked for a refund of the $5 charge, not knowing that somehow I had missed that they would also charge me $28 for some "membership" fee. I got disconnected from them and they made no attempt to reconnect. Thank goodness I used a credit card so I can dispute the charges per my card agreement.
Hello Cheri,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I had cleaned the filter of the dishwasher when I came to visit.the dishwasher would not drain.after I got done the dishwasher would not come on at all. I thought texting someone, with experience might work.so I did.got a call back from a awesome man ( Austin) he walked me through and knew what it was.gave me part number and video how to.amazing.my Sister loves me again.lol.
Immediate refund of fees, trustworthy. Professional services.
The chatbot answered fast, and despite being AI generated, I felt reassured. The friendly technician called me back within minutes. He knew exactly what to do. Problem solved, and he helped me deal with another thing on the same appliance. It feels great to know I can get help taking care of stuff myself, almost immediately! I would have had to wait until morning, get a service appointment and have to wait during that 4-6 hour window of time to get this taken care of.
J'essayais de trouver des vols satisfaisants entre Québec et Montpellier
Hello,
You’ve reached JustAnswer, a paid Q&A website where experts provide assistance. Were you trying to reach a different company?
Let us know how we can assist you!
Bonjour!
Vous avez contacté JustAnswer, un site de questions-réponses payant où des experts fournissent de l’aide. Essayiez-vous de joindre une autre entreprise?
Faites-nous savoir comment nous pouvons vous aider!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Dr, Haines was right on the money - referred me to Chewy and I purchased the necessary items and hopefully within a few days my babies will be feeling better.
I was sucked in to have a question answered by saying all I had to pay was a $5.00 refundable payment. When I said ok my PayPal was charged $34.00! What a scam!
Conversation with the mechanic was informative and pleasant.
Trying to find out where my package is located and how to reach the company
Trevor was knowlwdgeble and very polite although your web site is decieving it said nothing about a recurring membership fee that I. Ever agreed to pay or sign up for.
Very happy with the help given to my questions and on my animals condition
Especially for my cat, whom I thought was having an emergency, this was incredibly helpful.
Had a landlord tenant issue she helped tremendously! Helped me with questions I had! And made me feel better!
Learning another about hybrids, especially in the electrical aspect
Where 2bd battery was located and how to access it.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Lauren,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645