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JustAnswerReviews 13,083

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,976
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New York
1 review
0 helpful votes
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Problem fixed immediately.
March 20, 2025

Mark not only fixed our oven problem, he gave us an important warning about oven cleaning that even the manufacturer did not include in its manual.

Date of experience: March 9, 2025
Florida
1 review
0 helpful votes
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Excellent
March 19, 2025

The expert really knew his work and was just delightful also. Recommend highly.

Date of experience: March 9, 2025
Canada
1 review
0 helpful votes
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Well done
March 19, 2025

Concise, plain, very clear instructions with illustrations. ROB was also very patient.

Date of experience: March 9, 2025
California
1 review
0 helpful votes
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Off the grid
March 19, 2025

The service was kind and considerate. I was able to obtain the information required to help my dogs health and where to obtain the medication to make it possible. Cannot thank the service enough. Will definitely call again when and if required. Having no local veterinary service these people are a god send.

Date of experience: March 9, 2025
Missouri
1 review
0 helpful votes
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Health
March 19, 2025

I called because my 13 yr old Bassett hound was panting, shaking, very clingy but did not want to be consoled. I read online that could be a sign of medical emergency. The Dr explained that he was just having an anxiety attack. She suggested some Benadryl to help calm him down. It worked like a charm. He is much happier today

Date of experience: March 9, 2025
Massachusetts
2 reviews
0 helpful votes
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Auto insurance question
March 19, 2025

Asked question on how auto accident insurance treats cost to repair issues vs total lose decisions

Date of experience: March 9, 2025
Massachusetts
1 review
0 helpful votes
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Very good
March 19, 2025

My concern was answered completely. My cat did go after the suggestion and I will be taking her to her. Veterinarian in a few days as suggested.

Date of experience: March 9, 2025
Indiana
1 review
0 helpful votes
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Gone with The Wind
March 19, 2025

Person was very helpful.
She knew all about the book
And answered all my questions

Date of experience: March 9, 2025
New Hampshire
1 review
0 helpful votes
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He told me how to reset oven after i locked it in error. Had to do procedure 6 times. Success

Date of experience: March 9, 2025
Michigan
1 review
0 helpful votes
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Great Service
March 19, 2025

Roy was great and he answered all of my questions and explained everything. He was very friendly…

Date of experience: March 9, 2025
Georgia
1 review
0 helpful votes
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My sick cat
March 19, 2025

Dr. Haines was knowledgeable, patient and kind. I am very happy with his assistance.

Date of experience: March 9, 2025
Connecticut
1 review
0 helpful votes
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Would definitely use this site again. Matt was fabulous and it was a pleasure to work with him. Everything is fixed and resolved, and we couldn't be happier.

Date of experience: March 9, 2025
Georgia
1 review
0 helpful votes
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Had billing challenges but got very good service/responses from the Experts.

Date of experience: March 9, 2025
Florida
1 review
0 helpful votes
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Range overheating
March 19, 2025

Technician very helpful. Helped me analyze the issue, determine the next step in resolving the issue

Date of experience: March 9, 2025
South Carolina
1 review
0 helpful votes
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Quick appraisal
March 18, 2025

Very pleased. Meant to give 5 stars but accidentally hit 4 by mistake. Quick reply

Date of experience: March 8, 2025
District of Columbia
2 reviews
0 helpful votes
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Close
March 18, 2025

Mathew was very knowledgeable, thorough and patient. We finally conceded that there is an equipment problem.

Date of experience: March 8, 2025
Oklahoma
1 review
0 helpful votes
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German Shepherd ate mouse poison
March 18, 2025

My husband came in from the garage upset and told me our dog had eaten two tablets of D-con. It was the weekend and our vet was closed. I began searching for help online when I came across this website. After paying a small fee, I was connected to a veterinarian. They were quick to respond and their solution worked within 10 minutes. Our dog seems to be doing great.

Date of experience: March 8, 2025
California
1 review
0 helpful votes
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RobHVAC was great!
March 18, 2025

RobHVAC on just answer knew exactly how to fix the problem with my aunt's newly installed thermostat. Thanks so much, Amazing!

Date of experience: March 8, 2025
California
1 review
0 helpful votes
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In-operable dishwasher!
March 18, 2025

I tried for 2 hours to figure out how to get the control lock off, my dishwasher would NOT operate, I even went to the circuit breaker, turned it on and off, NOTHING,. I went on line and asked how to get the control lock off, JUST ANSWER came up. I continued with them and a technician (from New York, I am in California) called me within 1 minute and asked me two questions, I answered and he told me what to do and Presto we were up and working, It was a simple answer, but I had no clue. The control lock said to hold for 3 seconds. I did that but nothing, he said to hold the button on top of the control lock and that worked like a dream, I just wish there was some way I could tip this guy, I have company and my day was going down hill really fast until he helped me. **********. Wish I could give him 10 *

Date of experience: March 8, 2025
California
1 review
0 helpful votes
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Calmed this doggie mommy's fears
March 18, 2025

My furbaby had discharge and dried blood after grooming. The vet on call was wonderful! She calmed my worry and gave me a suggestion to use household items to make a gentle flush. Worked like a miracle. Baby and mommy now able to rest until we can get to vet office on Monday. I wish I could give her a hug

Date of experience: March 8, 2025