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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Poor experience taking money out of my bank account with out no real help to resolve my problem with the TV reception
I had to pay $1 to get a phone call. The tech said she called, my phone never rang. She said she'd call in 10 minutes, she didn't. Come to find out I'd subscribed to 'whatever' for $55 a month. Extremely frustrating. I had NO IDEA that I wasn't talking to an Xfinity customer service rep, that it was an outside vendor... I see it as a scam, probably an Xfinity subsidiary, of course I don't know that. In the end I was e-mailed a phone number for Xfinity for which I was grateful. My issue isn't with this vendor, it's with Xfinity.
Hello Patricia,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I described my situation and Bart came up wit a reasonable explanation.
The mechanic who helped me was very knowledgeable and patient with our conversation. I totally felt that the service was valuable and I have some more information to use to get the problem fixed.
Hello Erin,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
Even though I posted on a Sunday morning I had a response within minutes and my answers and less than an hour. There is still more mystery to solve but I was given enough information to look in the right directions. The experience was exciting, efficient, and very pleasant. I would recommend you to anyone. Thanks again!
Map light bulbs were replaced a few years ago with LED type. JustAnswer mechanic took me right to the problem fix by checking voltages with a meter. I'm so happy problem is resolved with new bulbs. The bulb problem was intermittent on/off of bulb lighting. Thanks so much JustAnswer
I was very satisfied with the detailed answers I received that helped me have a much better understanding to my questions and concerns.
The vet was very thorough with her explanation of treatment and best of all Reggie has already recovered and I am very relieved
They answered my questions very timely and very professionally. Very pleased with my experience.
I wad impressed with the professionalism.
My question was answered with kindness.
I wanted to know why I keep getting a too many streams open on my Roku TV when I try to watch Fox News for an extended period of time. It does not happen every single time I try to watch it but it happens numerous times. I asked why they told me because Fox controls the number of streams that if I even have Fox News installed on a Roku device and not watching it as considered it a stream. I said I did not believe it and the guy said well that's the answer so I hung up and Googled Fox News streams and it said that is not have a limit on streams on Fox news but it did have a limit on the number of devices watching at the same time on Fox Nation. Now I'm still wondering why I'm getting it so I'll have to move on to someone else to give me the answer.
Hello John,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
Great information about fraud and who to report to for review of this situation
His information confirms what I had already realized needed to be done to help my son's dog
I was connected to a vet in minutes. She was caring and compassionate, she listened and advised. HIGHLY recommend this service.
She was very helpful and knowledgeable. Unfortunately it didn't work and I have to contact them again
Dr. Joe was very thorough and took time explaining the right medication. He was very patient and understanding.
Very good conversation and on track of my thoughts but must make certain and would like a second opinion
Great! Professional! I might use again in the future! Very Knowledgeable.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Corey,
We understand this situation might have been difficult and hope it’s already been addressed by our team. If you’re still in need of assistance, please let us know so we can help resolve it promptly.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645