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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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My 13 year old healthy cat suddenly has to be Euthanized which I needed to get clarity from a a vet that could share their wisdom on what went wrong so fast. I am very pleased with the Dr Adam that helped me
Though too early to tell, I will have to wait until my son tries to call again but thank you for your help and consideration. I don't like dealing with AI but when I was able to talk to a live person, I was completely satisfied with that thank you.
I cannot find Form 4506T on Google. Please tell me what to do...thank you Alice Olson phone. *******016
Technician was able to diagnose problem but still need someone to come out
Lev was very helpful in answering my questions.He pointed out things to me I didn't realize.
Luke was very knowledgeable about the urn, I was definitely matched with the expert that was best suited for my needs. Thank you Luke!
Excellent. Very knowledgeable and very professional. He knew what needed to be done and how it needed to be accomplished.
I was getting an alarm code on my thermostat, the tech I worked with walked me thru all the steps needed to pin point the issue, he was patient and answered my questions in detail, ultimately I will need to have service man come to replace some parts, but at least I know what parts are needed ahead of the appointment
The concerns that I had regarding my dog incident were met with quick succinct responses that did not add to the fear that I was already feeling. The vets answers were easy to understand and very respectful.
I am a satisfied customer; to know I had someone as an expert to help care about my pet, made a world of difference my pet will thrive.Thank you
No up-selling, just answers. You could use a letter counter in this response.
Happy Friday Dr John the symptoms he knew like I did she was dying I appreciate everything but I'm going to have to cancel my membership cuz I don't have animal anymore
I was very satisfied with the help I received. Better than going into an urgent care office.
My girl got some chocolate, so I called to see what I should do. Luckily she didn't eat enough where she would get sick or worse. I was so relieved that she was going to be alright! Thank you!
I was in need of some critical information in regarding my situation and L was wonderful! She was very articulate very thorough and answered all of my questions! Highly recommend! I wish you could represent me. That's very unfortunate.
I somehow how clicked voice over on my phone. I could not figure out how to remove and I went to t-mobile and was told I would need to have it reset. I called just answer and they were truly amazing. I chatted for a sec and then someone called. The person that helped me was so patient, knowledgeable and helpful no matter how frustrated I was getting with my phone.
They were able to get me a wiring diagram for my unit which was able to lead me to the problem
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alice,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645