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JustAnswerReviews 13,133

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
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Georgia
1 review
0 helpful votes
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Quick Fix
April 1, 2025

The tech was very generous and helpful in addressing my concern

Date of experience: March 20, 2025
Florida
1 review
0 helpful votes
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I am trying to pay temu for my order i I do not want to use pal pal.I only want these charges on one of two cards one debit card with truist bank and one credit card with wells fargo.this wil help me track payments.

Date of experience: March 22, 2025
Michigan
1 review
0 helpful votes
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Being unable to find answers for my chickens problem, Dr. Lindsey was informative & friendly, and offered definitive solutions to try - just what I needed!

Date of experience: March 22, 2025
Pennsylvania
1 review
0 helpful votes
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Be aware of too good to be true information or things of not obvious occurrences they normally are not good decisions to make

Date of experience: March 22, 2025
GB
1 review
0 helpful votes
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Perfect
April 1, 2025

For what I have asked, I get the answer and it was perfect.in the future if I'm gonna have any problem or another issue I'm gonna right hear.

Date of experience: March 22, 2025
California
1 review
0 helpful votes
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Fantastic. Ryan was super helpful.

Selling home in California. Wanted to validate the appropriate way to notify tenant. All questions answered.

Date of experience: March 21, 2025
Pennsylvania
1 review
0 helpful votes
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Health insurance policies
March 31, 2025

It was great, he answered my question and was very pleasant.

Date of experience: March 21, 2025
New York
1 review
0 helpful votes
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I was concerned about applying for disability benefits for my autistic son. I already have a special needs lawyer but hadn't heard anything from her in a while. I got concerned/confused that I was missing something that I needed to do, but I found out that it will all be taken care of. So I'm now relieved. Thank you.

Date of experience: March 21, 2025
California
1 review
0 helpful votes
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I was having a lot of trouble with my printer after I loaded a new router. JustAnswer's connected me with a technician. He listened to my problem and walked me through a process to fix the issue. My printer now works and my computer is running smoothly. Thank you Michael.

Date of experience: March 21, 2025
Virginia
1 review
0 helpful votes
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Quick, patient service
March 31, 2025

My first time using Just Answers, and was impressed by the quick, helpful assistance from a friendly human being. Although he was unable to resolve my problem, he pointed me in the right direction.

Date of experience: March 21, 2025
Missouri
1 review
0 helpful votes
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It was a great experience
March 31, 2025

We worked with Chris he was very patient and understanding and helpful

Date of experience: March 21, 2025
Indiana
1 review
0 helpful votes
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The value behind the advice and concern shown to my issue is immeasurable! 100% right on target advice you can the information and contract provided in order to make a sound, legal judgment! Very much appreciated and excellent result!

Date of experience: March 21, 2025
Maryland
1 review
0 helpful votes
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Interesting
March 31, 2025

My experience gave me a satisfied feeling. I needed time to know what to do to get the job done.

Date of experience: March 21, 2025
New Jersey
1 review
0 helpful votes
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Interacted with the chat, but it was not a simple answer, so we accepted a call from a tech (Alex) who was pretty helpful. I will need to attempt the repair before I know if it solves the problem.

Date of experience: March 21, 2025
Texas
1 review
0 helpful votes
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EXCELLENT
March 31, 2025

Benjamin was outstanding. Knowledgeable and to the point. Would like to work with him later

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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Detailed response,
March 31, 2025

Very satisfied with the response, I was able to clearly understand the steps I needed to follow.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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I was thoroughly explained my rights and possible outcomes. I just need the name of the family lawyer he may be able to recommend in our area. Sarasota Florida *******

Date of experience: March 21, 2025
Alabama
1 review
0 helpful votes
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Fixed my washer
March 31, 2025

Had been working on my washer for days. Got on JustAnswers and talked with appliance tech "Colton" and he had me fixed up in a matter of minutes. Highly recommend the site and "Colton" for all of your appliance issues!

Date of experience: March 21, 2025
Ohio
1 review
0 helpful votes
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Murano glass
March 31, 2025

Excellent and quick response verifying and valuing the bowl

Date of experience: March 21, 2025
Indiana
1 review
0 helpful votes
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Gary was good and easy to talk to
March 31, 2025

He was helpful and told me what I should do to correct my problem, very good at assisting others

Date of experience: March 21, 2025