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JustAnswerReviews 13,199

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,012
This company responds to reviews on average within 1 day

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Wisconsin
1 review
0 helpful votes
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It must have taken me too long to look for a label on router. Dave 6011 had hung up on me! He never called back!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Leroy,

Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Missouri
1 review
0 helpful votes
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Educational for sure!
April 26, 2025

Attorney Arnold answered all of my concerns and I will be taking his advice.

Date of experience: April 16, 2025
Arizona
1 review
0 helpful votes
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The chat just stopped
April 26, 2025

The chat started fine, but I asked one last question, and it was never responded to.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello A M,

We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Virginia
1 review
0 helpful votes
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Good adbice
April 26, 2025

The Vet's assessment of my dog's problem was right on target

Date of experience: April 16, 2025
Oklahoma
1 review
0 helpful votes
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Completely satisfied
April 26, 2025

I was trying to find the value of my mother's breakfront, and the process with Justanswer was very easy and quick. Tara was the person that helped me and she provided all the details in her response back to me. Really appreciate her help.

Date of experience: April 16, 2025
New Jersey
1 review
0 helpful votes
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Legal eagle rocks :).
April 26, 2025

Thank you for your empathy and legal advice. My heart and family thank you

Date of experience: April 16, 2025
Florida
1 review
0 helpful votes
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Excellent
April 26, 2025

Very professional and detailed with my questions. The information provided was helpful.

Date of experience: April 15, 2025
California
1 review
0 helpful votes
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Shefin
April 26, 2025

I have a problem with accessing my email. He did nothing!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Donna,

We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645

Arizona
1 review
0 helpful votes
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Caring
April 26, 2025

I grew up in a world of visual and emotional caring.
In this world we live in today, this is rare to have delivered.
When I called this department, I did not have to deal the A-I.
I was told I would be called back, and it happened within 3 minutes. Rick, the brother that called me, instantly and automatically displayed an Obviously high level of caring.
I am a servant of mine and the generation's after mine, and I know without question, that Rick has the same exact caring heart for the people he serves.

Date of experience: April 16, 2025
Tennessee
1 review
0 helpful votes
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Great service
April 26, 2025

Easily under Rand great job if needed use again helped with my question

Date of experience: April 16, 2025
Ohio
1 review
0 helpful votes
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Dr Scott was quick and helpful
April 26, 2025

He told me what to expect bc my dog ate medicine Sign and symptoms to watch for

Date of experience: April 16, 2025
Tennessee
1 review
0 helpful votes
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Tax Help
April 26, 2025

The response was almost instant. The information provided was very helpful. It was better than I anticipated.

Date of experience: April 16, 2025
Oregon
1 review
0 helpful votes
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Awesome service
April 25, 2025

Immediately doubted I get an answer but I did within minutes. He was very helpful in answering my questions and even went out of his way to search for car parts that would fit my car.

Date of experience: April 15, 2025
Illinois
1 review
0 helpful votes
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NordNPN - refund
April 25, 2025

I was charged $42.00 and I was under the impression that it would be $1.00 and then refunded. I would like my money refunded as soon as possible. Thank you. Anna Armstrong

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Anna,

Thank you for trying JustAnswer.

We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

Please let us know if we can help with anything else.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

Colorado
1 review
0 helpful votes
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Release park mode
April 25, 2025

Mechanic gave clear and precise instructions and was very personable.

Date of experience: April 15, 2025
Massachusetts
1 review
0 helpful votes
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The call never came
April 25, 2025

Your AI assistant is useless. The next person with whom I spoke tried to be helpful but referred me to someone else she felt could assist me more. She asked if I wanted to get a telephone call of use the computer. I asked for a telephone call, and it never came. As time was of the essence, I moved on to another source which was able to help. I found later that an attempt was to contact me via the computer.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 15, 2025
JustAnswer S. JustAnswer Rep
5 months ago

Hello Elizabeth,

Thank you for trying JustAnswer.

We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.

Please let us know if we can help with anything else.

Best regards,

Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645

North Carolina
1 review
0 helpful votes
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Cub Cadet LT46 Not Cranking
April 25, 2025

My Cub Cadet LT46 was starting but not cranking after a year of just sitting. I had already put in a brand new battery the day I reached out to JustAnswer. I also know nothing about small engine mechanics lol. Eric quickly diagnosed what he believed to be wrong…stale fuel due to me not putting in a fuel stabilizer before letting it sit for so long. He gave me a couple of options for self-repair and when I stated I didn't know where the parts were that he described, he had me send pics of the engine then sent them back with circles showing where the engine parts are. I did everything he told me…siphoned out the old fuel, replaced the air filter, sprayed starter fluid in the carburetor, fresh fuel in. It started and cranked perfectly! Saved me money by not sending it to a mechanic and saved time by me not searching YouTube for a video that breaks everything down!

Date of experience: April 14, 2025
Texas
1 review
0 helpful votes
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It's a good lawful coverage app
April 25, 2025
Updated review

For different law matter usage I used this app, satisfied with it.

Date of experience: April 15, 2025

There was clear guidelines, maybe not precisely addressing through the details, but in general is good enough with the specialist and experts in different fields.

Date of experience: March 7, 2025
New Jersey
1 review
0 helpful votes
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Helped With My Goat
April 25, 2025

I have a goat I was worried about. Hard and expensive to get a vet that will visit a goat. They are too big for dog vets, too small for horse vets, apparently.
My questions were fully answered. I know what to do next, much less worried now.
I will use this service again.

Date of experience: April 15, 2025
Tennessee
1 review
0 helpful votes
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I had an issue involving a double order. The agent gave me the phone number of who to call.

Date of experience: April 15, 2025