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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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It must have taken me too long to look for a label on router. Dave 6011 had hung up on me! He never called back!
Attorney Arnold answered all of my concerns and I will be taking his advice.
The chat started fine, but I asked one last question, and it was never responded to.
Hello A M,
We recognize how challenging this situation may have been and hope our team has already assisted in resolving it. If you still need support, please don’t hesitate to reach out—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
The Vet's assessment of my dog's problem was right on target
I was trying to find the value of my mother's breakfront, and the process with Justanswer was very easy and quick. Tara was the person that helped me and she provided all the details in her response back to me. Really appreciate her help.
Thank you for your empathy and legal advice. My heart and family thank you
Very professional and detailed with my questions. The information provided was helpful.
I have a problem with accessing my email. He did nothing!
Hello Donna,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645
I grew up in a world of visual and emotional caring.
In this world we live in today, this is rare to have delivered.
When I called this department, I did not have to deal the A-I.
I was told I would be called back, and it happened within 3 minutes. Rick, the brother that called me, instantly and automatically displayed an Obviously high level of caring.
I am a servant of mine and the generation's after mine, and I know without question, that Rick has the same exact caring heart for the people he serves.
He told me what to expect bc my dog ate medicine Sign and symptoms to watch for
Immediately doubted I get an answer but I did within minutes. He was very helpful in answering my questions and even went out of his way to search for car parts that would fit my car.
I was charged $42.00 and I was under the impression that it would be $1.00 and then refunded. I would like my money refunded as soon as possible. Thank you. Anna Armstrong
Hello Anna,
Thank you for trying JustAnswer.
We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please let us know if we can help with anything else.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
Mechanic gave clear and precise instructions and was very personable.
Your AI assistant is useless. The next person with whom I spoke tried to be helpful but referred me to someone else she felt could assist me more. She asked if I wanted to get a telephone call of use the computer. I asked for a telephone call, and it never came. As time was of the essence, I moved on to another source which was able to help. I found later that an attempt was to contact me via the computer.
Hello Elizabeth,
Thank you for trying JustAnswer.
We've cancelled your payment. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please let us know if we can help with anything else.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
My Cub Cadet LT46 was starting but not cranking after a year of just sitting. I had already put in a brand new battery the day I reached out to JustAnswer. I also know nothing about small engine mechanics lol. Eric quickly diagnosed what he believed to be wrong…stale fuel due to me not putting in a fuel stabilizer before letting it sit for so long. He gave me a couple of options for self-repair and when I stated I didn't know where the parts were that he described, he had me send pics of the engine then sent them back with circles showing where the engine parts are. I did everything he told me…siphoned out the old fuel, replaced the air filter, sprayed starter fluid in the carburetor, fresh fuel in. It started and cranked perfectly! Saved me money by not sending it to a mechanic and saved time by me not searching YouTube for a video that breaks everything down!
For different law matter usage I used this app, satisfied with it.
There was clear guidelines, maybe not precisely addressing through the details, but in general is good enough with the specialist and experts in different fields.
I have a goat I was worried about. Hard and expensive to get a vet that will visit a goat. They are too big for dog vets, too small for horse vets, apparently.
My questions were fully answered. I know what to do next, much less worried now.
I will use this service again.
I had an issue involving a double order. The agent gave me the phone number of who to call.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Leroy,
Your experience matters to us, and we hope our team has been able to address the issue. If not, please know that we’re ready to assist you whenever you’re ready to reach out.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645