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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I purchased an item from Simply Good Stuff and I was sent an email which said their item is not available so I hit the link to cancel my order but was directed to Just Answer where I was charged $47 unauthorized to just get me a customer service phone number where I could cancel the order on the phone. My credit card company said Just Answer was a fraudulent website. Now I'm out $47
He was very patient and easy to work with. He took his time with me and did everything he could. I'm hoping i. Can finish this all
Once I was able to speak with the expert things started to flow pretty good but trying together transferred was a bit of a hassle… Overall everything worked out fine…
At first the technician talked to fast & sounded a bit muffled but after he talked slower it was much better
He was so understanding and extremely
Skilled. You are so lucky to have him on your staff
Very well pleased. Corrected my issue in a couple of minutes. Fantastic Tech
Your rep was the only person out of at least 5 that actually fixed one of the 2 problems I had. I think that it's imperative to inform your customers that the cost of this service is very expensive ($62). I deserve a call back to fix the other problem. I still can't get on AOL on my computer!
I called still have not received a reply after 1 hour. Then I find I am charged $56.00 for no answer.
Got where to e-mail on the HULU station. Helphulu/com. What a mistake. I then called HULU directly
Within minutes my problem was solved. Sorry what a mistake I made.
Hello Judy,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer. Com or 800-808-0645
The vet was very helpful and walked me through what to watch for and how to manage ber reaction.
Technical issue with local Wi fi outage Which resolved hours later by a technical fix I was not involved in.
Hello Wendy,
Thank you for trying JustAnswer. We apologize for any inconvenience.
We have refunded your payment. You should see the funds in your PayPal account in 3–5 business days.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
It will very helpful and I will use it again My experience with this was wonderful
Great learning experience, pointed me in the right direction!
The service is very helpful, and very responsive! The chat was easy to use. The Appraiser was able to help me quickly.
Joy was very attentive and helpful. She listened to my concerns and gave me some recommendations on how to proceed with my issue.
Quick response, short wait time and my questions were answered quickly.
Had an issue with my stove and the tech was very knowledgeable and resolved my issue. Will use again if needed. Highly recommended.
Speed was of the essence that made me feel good. It made me at ease.
I was not able to understand the instructions to download a picture of gold coin... Jeremiahs S226 was of not help and very very little patience
The instructions to do load... dropped from my computer
No value what so ever... waste of my money
Hello Burt,
Thank you for trying JustAnswer. We apologize for any inconvenience.
Our records indicate that your payments have been cancelled. Your payments are showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
I wrote my phone number 7 times before a callback. I was unable to physically continue using my phone and going over and over things. I went to settings at least 5 times before I gave up and hung up.;
Hello Niki,
Thank you for trying JustAnswer. We apologize for any inconvenience.
Our records indicate that your payment has been cancelled. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized.
Please reach out if you need additional assistance.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645
Rick was kind, polite, knowledgeable, and patient with an elderly tech-cha! Enter person.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.
As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer. Com 800-808-0645