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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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The IT specialist tried very hard, but unfortunately there is no way to fix the situation other than deleting the account. I am also bothered by the credit card charge of 1.00 EUR.
This service is a Rip Off. Social Security should be ashamed of themselves for transferring me to this site. The charge of $57.00 is horrible. Want to know what this expert gave me? A phone number. I am embarrested to say I paid this amount for the expert tax service to give me a phone number. Clara M Corley
Super quick to respond - like crazy quick, w/a clear, professional Doc who listened, asked questions and offered suggestions. Best $5 I've spent in a FAT minute!
The tech. Was not able to cancel my account but she did help me download the app and attempt signing in. She was able to give me the Verizon number, so I would have a call tomorrow. That was very helpful. Thank you.
When I finally got to speak a technician, she was great. Patient and helpful Grttinh to a live technician was a painful experience. Was asked a lot of questions virtuaa simple response to my question could have been answered in a couple of sentences. Instead it took about 40 minutes to get to a live technician. Beyond ridiculous
Hello Nancy,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
When I just checked my bank account you took $51.00 and you said it would be $5 and I'd be reimbursed. Why did you take $51.00 and NEVER TOLD ME?
Hello Frances,
We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I received directions on how to obtain help though ga consumer affairs
I cannot get an answer on how I can upgrade my TT Deluxe version to the version that will allow me to handle the sale of my home in 2024
Hello Bob,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I have struggled with addiction since my first dhs involvement 4 years leading to the removal of my child just answer gave me the tools and knowledge legally to help me through the process of getting my life back without loosing my child thank you
First off, I didnt realize I was contacting JusstAnswer i was looking for help with my laptop. I had googled HP Support and clicked on the first result. The person I got literally had me try EVERYTHING that I ahd already done. She had no new suggestions. In the emd she told me to contact HP Support and look for a local repai person. I feel like I wass scammed for a dollar. Moral... check the results google gives you amd dont click on JustAnswer.
Hello Bryan,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Very bad. First you are asked to pay 2$ to be in touch with a technician, but they do not tell you that there will be a charge of 66$ per month for your "membership". And the tech guy did not provide a direct link to get in touch with TOTALAV.
Hello Jacques,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I Love my cats and for you to reach out and give me real advise that I can understand and use means the world to me, thank you so much.
I accidentally dropped a vitamin pill on the floor. I was so afraid that my cat had grabbed it. I couldn't find the pill anywhere. The only thing I could think of to do was reach out to one of them that I just ask. She helped me call my nerves and make sure that I knew she was available until I either found the pill or noticed symptoms in my cat. Good news I found the pill. Better news the vet shared in my relief and excitement. I would definitely use them again.
I have been diagnosed with prostate cancer and this is a devastating news to anyone and I am deeply saddened by it. DoctorRaza is helping me along the way from the beginning, from which method of treatment to the type of surgery and explained in depth to me in lay terms so i could make an educated decision, nowadays, people yelping about AI could do or that, but when it comes to a matter of life or death, nothing compares to a real person and human being who is compassionate and caring, I will continue my journey with this dr, in the early stage, I was thinking suicidal thoughts because of my diagnosis, and now I am ready to face this issue arming with the knowledge that a genuine Doctor provides. Real people with practical answers and advice, personally tailored to what I need, I am not being bombarded with overwhelming amount of answers, what else can you ask for? I would give Doctor Raza 6 stars!
The representative gave me the information of the difference between a I beam from a F350 and a I beam for a 2000 Ford Excursion. He said that they are the same.
It was helpful. If I needed help again I would use your services again.
Hello Ana,
We understand how challenging this experience may have been and sincerely hope our team has been able to assist you. If you need further support, please feel free to reach out to ux. We’re ready to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Robert was so helpful. Very knowledgeable. I'm so glad I was able to talk to him.
Hello Randi,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Clara,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645