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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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Very helpful just want to get this canceled these dating sites are not very good been on one before this one got nothing but frauds
He went step by step helping me and my situation. I recommend him to others
Very informative and answered all my questions. My concerns were answered in detailed. The doctor I was in contact with genuinely cared which i could tell by his reposes. Thank you again 🙏
I wanted a link to a page to get a tourist visa and got a lawyer. Do not use.
Scam to get $2
Rajesh was brilliant he knew everything. He went through three different options on three different providers and the result was my security provider.
New a lot about med/malpractice. Gave me a lift in finding a lawyer to take my case
Excellent. Donald answered all my questions and sent a video which was very helpful.
Rashid was extremely helpful in resolving my HP issues to connect printer to computer
Deuyo - very dishonest company. My dress order received- didn't fit. No packing slip or info re: return. I wrote letter to company that shipped it. No reply. On line with Deuyo service. Com. Not much help- I had to pay to get Tech. - agreed pay $5 ( it would be refunded) My credit card was charged $40 FOUR TIMES …
Also, another card because my first card ( was alert and denied charges) $40.
No info -1st Tech Didn't speak English clearly.
Still no info on return - I am turning this over to a LAWYER- Deuyo stated returns / refund. Stated dress made in South Carolina - I found out company in England. Very dishonest company..
Hello Emma,
Your satisfaction is important to us, and we hope our team has successfully resolved the issue. If not, please reach out—we’re more than happy to assist you.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Absolutely all I can say is wow.
Thank you Dr five star all day
. I had a long question put received an answer promptly. I would certainly use 'ja' again for more queries
My technical advisor was a real expert. She asked clear questions and provided deliberate easy to follow instructions. She was also very concise about the why of managing cards and what to do about ordering another. She was caring and clear. I imagine the advisors are often working on more than one enquiry at a time because the responses were not quick but when you have been waiting for weeks to find a solution it was worth the 30sec - 45sec pauses. I highly recommend callers be patient, clear about what they need, able to list solutions they have already tried, have account details at the ready. They can help us faster when we have what they need.
Poor response from Chatbot... also no call received from an tech to do a simple update... useless.
Hello Stuart,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
Very informative a joy to speak with him and calming. He totally listened understood repeated for clarity. Then responded in accordance to my request.
Got all questions answered in a timely manner. I was even shown examples I could use to help with my situation.
Quick and responsive gent who chatted on line with me. I told him about the problem and he suggested the cost of a fix.
Excellent information. Quick and easy and what I wanted to hear!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Georgina,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645