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JustAnswerReviews 13,223

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,020
This company responds to reviews on average within 1 day

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Minnesota
1 review
0 helpful votes
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Usually pay by mail... so much easier and cheaper. Am not sure my payment even went through. Have not received answer to whether it went trough.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Marilyn,

I hope we’ve been able to assist you. Feel free to reach out if you need any more information or clarification, and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Illinois
1 review
0 helpful votes
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Very Grateful
May 6, 2025

It was the best $5 I ever spent. The doctor listened - answered my questions - made me understand our situation.

Date of experience: April 26, 2025
North Carolina
1 review
0 helpful votes
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Lost climate control on a 2016 Ford flex after jumping out battery. First suggestion was to do a battery reset so computer would recalibrate data. This led to a load test on battery which tested poorly. A new fully charged battery with appropriate volts fixed the problem.

Date of experience: April 26, 2025
Virginia
1 review
0 helpful votes
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Piece of mind
May 6, 2025

I had bought a few things at auction one being a watch that is worth triple what's paid for it, in happy.

Date of experience: April 24, 2025
Georgia
1 review
0 helpful votes
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My early morning!
May 6, 2025

I was charged over night 80 dollars…I ended my subscription early on (did not like the taste and it made me hurt more than I did before trying it…I called and the first person was going to REFUND the 80 dollars…but they charged me 60 dollars more. The second man went in and made the request to REFUND all 140 dollars…he was nice and professional…I am writing this before I can see the REFUND! Thank You!

Date of experience: April 26, 2025
New York
1 review
0 helpful votes
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The doctor answered all of my questions, give me directions on how to proceed, reassured me of all of my concerns

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Answers I needed
May 6, 2025
Updated review

I had some very specific questions regarding business in another country. I got very thorough answers that were very helpful for me to make some decisions. Definitely recommend.

Date of experience: April 26, 2025

Quick and informative.
September 3, 2024
Previous review

Quickly answered all my questions and gave me the answers that enabled me to move forward with my documentation.

Date of experience: August 24, 2024
California
2 reviews
0 helpful votes
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Knowledgeable
May 5, 2025

Great help. Easy to follow directions to address the problem. Patient with confused customer (me). Waited for each step to be completed before going to the next one. Very satisfied

Date of experience: April 25, 2025
Florida
1 review
0 helpful votes
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Hard to understand his english pronunciation; did not seem to be reading from the same forms i was

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Michael,

I hope we've been able to assist you. Feel free to reach out if you need any further information or clarification, and we'll be happy to help.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Bahamas
1 review
0 helpful votes
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EXCELLENT SERVICE
May 5, 2025

HAVING PROBLEMS WITH HOTMAIL LOGIN, JASON WAS UNDERSTANDING, HELPFUL, KNOWLEDGEABLE AND FRIENDLY. WE SPENT 2 HOURS PLUS DEALING WITH MICROSOFT.
HE WAS A GREAT HELP.

Date of experience: April 25, 2025
Connecticut
1 review
0 helpful votes
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I lost contact with my email on my computer this morning and the login page wouldn't load. After helping me try various ways to load the login page, Matt advised me that the issue was either with my service or with at&t. He gave me phone numbers for both and wished me luck. I did reach tech support at both companies and found out that the problem is at At&t and they are working on it. I am grateful for his time and expertise.

Date of experience: April 25, 2025
South Africa
1 review
0 helpful votes
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The fact that the person who helped me, even when seems to be young have the knowledge to help me with such old vehicle issues. Thank you sir. Das (ZA)

Date of experience: April 25, 2025
Ohio
1 review
0 helpful votes
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Grest call
May 5, 2025

Fast easy chong was really great i got sll my info i needed ill use his service agsin

Date of experience: April 25, 2025
Oregon
1 review
0 helpful votes
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Charges
May 5, 2025

I was shown a $5 charge for the service. Was on line for 4 minutes and was charged $45. What's up with that?

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Jim,

I trust we’ve been helpful to you. Please feel free to reach out if you need further assistance.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Indiana
1 review
0 helpful votes
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Tax Accountant review
May 5, 2025

I reported my problem to the IRS and they recomended that the Tax Accountant review the case. I have been waiting for over three hours with no call back. Thisi was all time in which I expected his call in a shourt while and kept my phone with me at all times.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Steve,

I trust we’ve addressed your concerns to your satisfaction. If there’s anything further I can assist you with, please let me know.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Wisconsin
1 review
0 helpful votes
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Don't know
May 5, 2025

Verizon chat sent me to a tech person. I have a problem with my bill.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 25, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Tom,

I hope we’ve been able to address your concerns. If you need any additional support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Illinois
1 review
0 helpful votes
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I am impatient
May 5, 2025

Very good very timely exact answers to questions. I was satisfied.

Date of experience: April 25, 2025
Canada
1 review
0 helpful votes
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Great Service... except...
May 5, 2025

Found "Just Answer" online... It indicated I could ask a question for $2.00 and asked for my credit card number. Tyler was great help and solved my problem. I didn't understand that I would be charged more than $60.00 for a subscription. I only wanted one question answered. I cancelled but the amount is now on my card. I want it removed. Not Tyler's fault.

Date of experience: April 25, 2025
Indiana
1 review
0 helpful votes
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Help from JustAnswer
May 5, 2025

JustAnswer just popped up on my phone when I was searching the internet for some answers to my medical question! I got exactly the help I needed to put my mind at ease.

Date of experience: April 25, 2025
New Jersey
1 review
0 helpful votes
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1 mad 80 yr old
May 4, 2025

I was charge $55.00 not $5.00. I was charge $55.00 that is a lot of money for a 80 yr old. I am very mad, is that 50 words yet

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 24, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Louis,

We recognize how tough this situation might have been, and we hope it has already been addressed by our team. If you still require help, please let us know. We’re here and ready to assist.

Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645