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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
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This is an incredibly valuable service! To have access to professionals on demand, know their experience level, and interact specifically is priceless. The alternative would have been to wait and see what happened or to rush to an animal hospital. This service fits a much needed alternative.
This service was quick, reasonably priced and allowed personal and detailed interchange with the Doctor! I am very happy with Dr Zaheer and the ability to chat with him, relay any information and receive a very specific protocol for the condition I described. I can highly recommend this service and Dr Zaheer! I am a certified veterinary homeopath (DVM) and found his help just what I needed on a Sunday afternoon to readjust the current treatment for my husband. Do not hesitate to consult with Dr Zaheer on Just Ask!
Eric N. Was very helpful concerning a battery charging issue I was having. Although my problem was not fixable. I got answers to questions and advice that I needed. And sometimes that's all that is needed is conformation to a problem because not all issues are "fixable "
I got bitten by a spider about a week ago and a knot came on the leg and it is painful
I'm neither tech savvy nor young and did not know how to figure out my problem. Problem solved in 5 minutes.
Kevin was very knowledgable and very helpful. I didn't think I would ever pay for online help like this but it worked out very well. Thank you.
Both my laptop and my desktop had strange software glitches that the tech patiently and expertly repaired on-line.
I was having trouble with a PayPal charge I did not make, and they referred me to Just Answer. It took several hours, but the person that was working externally on my computer was very knowledgeable and seems to have straightened it out and was able to remove several items that were causing trouble. I recommend the attention and process.
Luke was very knowledgeable and a great troubleshooter. I was able to resolve the problem by buying and replacing the defrost control board.
I could not get a clear answer to my problem. I mailed my check via USPS Certified Mail on March 17th. It was still lost (as verified by the USPS tracking number) so I paid on-line. I then contacted the agency behind my check to stop payment on it. My question to IRS is if the check is ever found and IRS attempts to cash it, will the IRS hit me with a fee (which I find on line would be 2% of my $6000 owed). I believe this is not too terribly complex and any competent human being should have been able to answer; however, I never got an answer. I tried multiple times; I spent a frustrating hour and a half on the computer, but to no avail. Very sad that this is what IRS has become--I pay substantial federal taxes and expect better.
Went to four different locations to see if they would be able to check it out. All told me the same thing get a appointment can't do that for free. Wasnt asking for a hand out.
2016 denali had no power. Checked battery changed battery and still no power. Was clueless on what it could be. But after the mechanics help we were able to determine the issue. Highly recommend if having any mechanical issues. Who would of thought this would be so helpful. Thank you
My roommate gave me a piece of fudge he had bought. I ate most of it but couldn't finish it. I had laid it on the napkin when I realized why Rocky was sniffing the table. I received a quick response stating he should be fine since it wasn't a large amount. Also, I was given a list of side effects to watch for, he had none. It was scary since I'm so attached to him.
Was told only $1 to get help to restart yahoo email. $47 trying to be charged to my Apple Card which luckily declined as suspicious charge! Helpful but rip off apparently 😢!
Hello Tan,
I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
I was going through so much with my landlord wondering if the things that was being done to me was legal or if I had a small claims in court. They gave me so much advice and pointed me in the right direction in my city. Free resources and phone numbers to contact to get more information about my rights as a tenant! Thank you so much.
For the symptoms I described to the doctor turned out to be right along with what the doctor told me at the veterinarian emergency. The recommendation to take my dog into the emergency was an accurate one. By taking our family companion in, saved him a lot of future suffering. Thank for your help.
Very frustrating and not able to resolve the problem. Perhaps not your fault but a total waste of time and money
Regards
Stephen
Hello Stephen,
I hope we’ve been able to help. Should you require further assistance, please don’t hesitate to get in touch.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645
Everything was addressed. I was satisfied with the results.
I'm not happy with the answer that we need a new control board. Oven is only one and a half years old. Will not purchase another Whirlpool product. Tech was quick to diagnose the issue.
Answer: Hello Julie, Please reach out to us from the Help Page at: https://www.justanswer.com/help/contact-us Regards, JustAnswer Support
Answer: Hello Cynthia, Thank you for contacting JustAnswer. We're sorry to hear that you want to turn off your membership feature. In order to cancel your membership, you may do so by logging in to your JustAnswer account. Then, click the Edit link in the Account information panel on the left side of the page. On the Edit Your Membership page, next to Membership Status, you should see ON and OFF buttons for your membership, make sure the OFF button is selected and click Save Settings. Once you have followed the steps above, your membership will be turned off. You will continue to have the benefits of the membership until the end of the billing cycle, at which time your account with switch back to Pay-Per-Question status. If you need any help in doing this, or with any other questions about your account, please reach out to Customer Care at support@justanswer.com or 1-800-509-5721. Regards, Adam - Customer Care Supervisor
Answer: I got scammed last year for just over $50k on what I thought was a legit investment site. Everything looked real — I even withdrew a small amount at first — then one day my account was “under review” and the site vanished. I reported it to the FTC and pretty much gave up hope. Months later, someone who saw my complaint told me to email cyberfundsrecovery12@ gmail. Com. I was super skeptical (once bitten, twice shy), but they actually knew exactly how these scams work. It took about 3 months of paperwork, verifications, and bank back-and-forth, but I got a big chunk of my money back. Not all of it, but way more than I thought I’d ever see again. If you’ve been scammed, don’t give up — there are people who can help, but be careful who you trust.
Answer: Thank you for reaching out to us, and for your interest in becoming an Expert on the site! If you'd like to apply, please visit the following link to begin the application process: https://era.justanswer.com/ Once your application is submitted, you will receive a follow up E-mail with the next steps in the process. If you need assistance with the process please send an email to expertrecruiting@justanswer.com or expertsupport@justanswer.com. Best regards, Meg at JustAnswer Customer Care MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Franklin, I would be happy to answer your question for you, but I need to be able to look up your JustAnswer account so that I can see what is going on. Please reach out to me privately by sending an email to MegMK@justanswer.com or by calling 1-800-808-0645 ext. 55. Best regards, Meg at JustAnswer Customer Care
Answer: Hello and thank you for your question. All of the Experts in our legal categories are real attorneys and have had their credentials verified. All Experts must pass a rigorous entrance process. This ensures that you get the most knowledgeable, trustworthy help anywhere on the Internet. Additionally, we have an ongoing Quality Assurance program that oversees the Experts. I hope that I have addressed all of your concerns. Feel free to contact me directly if you need further assistance. Best regards, Meg at JustAnswer Customer Care, MegMK@justanswer.com or call 1-800-808-0645 ext. 55
Answer: Hello Bill, thank you for your interest in JustAnswer. Please visit the Home Page of our website and scroll to the bottom, then look for the Careers link under the first column called JustAnswer. Best regards, Meg
Answer: Hello Carolina, We are based in the United States, but the website is available worldwide. Let us know if you need any further assistance. Regards, JustAnswer Customer Care
Hello Joh,
Your experience matters to us. Let us know if you have any more questions or if anything needs further explanation, and we’ll be happy to assist.
Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645