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JustAnswerReviews 13,233

4.5

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.


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JustAnswer Reviews Summary

The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
3,021
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New York
1 review
0 helpful votes
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This is an incredibly valuable service! To have access to professionals on demand, know their experience level, and interact specifically is priceless. The alternative would have been to wait and see what happened or to rush to an animal hospital. This service fits a much needed alternative.

Date of experience: April 27, 2025
New Mexico
1 review
0 helpful votes
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This service was quick, reasonably priced and allowed personal and detailed interchange with the Doctor! I am very happy with Dr Zaheer and the ability to chat with him, relay any information and receive a very specific protocol for the condition I described. I can highly recommend this service and Dr Zaheer! I am a certified veterinary homeopath (DVM) and found his help just what I needed on a Sunday afternoon to readjust the current treatment for my husband. Do not hesitate to consult with Dr Zaheer on Just Ask!

Date of experience: April 27, 2025
Texas
1 review
0 helpful votes
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Eric N. Was very helpful concerning a battery charging issue I was having. Although my problem was not fixable. I got answers to questions and advice that I needed. And sometimes that's all that is needed is conformation to a problem because not all issues are "fixable "

Date of experience: April 27, 2025
Georgia
1 review
0 helpful votes
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Spider bite
May 7, 2025

I got bitten by a spider about a week ago and a knot came on the leg and it is painful

Date of experience: April 20, 2025
California
1 review
0 helpful votes
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Plumbing issue
May 7, 2025

Very fast and honest feedback. Answered all my questions and concerns.

Date of experience: April 27, 2025
Wisconsin
1 review
0 helpful votes
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ATT/Yahoo Account
May 7, 2025

I'm neither tech savvy nor young and did not know how to figure out my problem. Problem solved in 5 minutes.

Date of experience: April 27, 2025
Ohio
1 review
0 helpful votes
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Truck cap wiring
May 7, 2025

Kevin was very knowledgable and very helpful. I didn't think I would ever pay for online help like this but it worked out very well. Thank you.

Date of experience: April 27, 2025
Hawaii
1 review
0 helpful votes
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Both my laptop and my desktop had strange software glitches that the tech patiently and expertly repaired on-line.

Date of experience: April 26, 2025
Maryland
1 review
0 helpful votes
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I was having trouble with a PayPal charge I did not make, and they referred me to Just Answer. It took several hours, but the person that was working externally on my computer was very knowledgeable and seems to have straightened it out and was able to remove several items that were causing trouble. I recommend the attention and process.

Date of experience: April 26, 2025
Alabama
1 review
0 helpful votes
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Heat pump resolution
May 6, 2025

Luke was very knowledgeable and a great troubleshooter. I was able to resolve the problem by buying and replacing the defrost control board.

Date of experience: April 26, 2025
Virginia
1 review
0 helpful votes
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I could not get a clear answer to my problem. I mailed my check via USPS Certified Mail on March 17th. It was still lost (as verified by the USPS tracking number) so I paid on-line. I then contacted the agency behind my check to stop payment on it. My question to IRS is if the check is ever found and IRS attempts to cash it, will the IRS hit me with a fee (which I find on line would be 2% of my $6000 owed). I believe this is not too terribly complex and any competent human being should have been able to answer; however, I never got an answer. I tried multiple times; I spent a frustrating hour and a half on the computer, but to no avail. Very sad that this is what IRS has become--I pay substantial federal taxes and expect better.

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Joh,

Your experience matters to us. Let us know if you have any more questions or if anything needs further explanation, and we’ll be happy to assist.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

California
1 review
0 helpful votes
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Overthetop
May 6, 2025

Went to four different locations to see if they would be able to check it out. All told me the same thing get a appointment can't do that for free. Wasnt asking for a hand out.

Date of experience: April 26, 2025
California
1 review
0 helpful votes
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Recommend
May 6, 2025

2016 denali had no power. Checked battery changed battery and still no power. Was clueless on what it could be. But after the mechanics help we were able to determine the issue. Highly recommend if having any mechanical issues. Who would of thought this would be so helpful. Thank you

Date of experience: April 26, 2025
Florida
1 review
0 helpful votes
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Rocky's OK
May 6, 2025

My roommate gave me a piece of fudge he had bought. I ate most of it but couldn't finish it. I had laid it on the napkin when I realized why Rocky was sniffing the table. I received a quick response stating he should be fine since it wasn't a large amount. Also, I was given a list of side effects to watch for, he had none. It was scary since I'm so attached to him.

Date of experience: April 26, 2025
Sweden
1 review
0 helpful votes
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Huge overcharge
May 6, 2025

Was told only $1 to get help to restart yahoo email. $47 trying to be charged to my Apple Card which luckily declined as suspicious charge! Helpful but rip off apparently 😢!

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 26, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Tan,

I hope we have resolved your concerns. If you have any additional questions or need further support, please don’t hesitate to reach out.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

Pennsylvania
1 review
0 helpful votes
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Best $5 spent
May 6, 2025

I was going through so much with my landlord wondering if the things that was being done to me was legal or if I had a small claims in court. They gave me so much advice and pointed me in the right direction in my city. Free resources and phone numbers to contact to get more information about my rights as a tenant! Thank you so much.

Date of experience: April 26, 2025
Texas
1 review
0 helpful votes
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Accurate assessment
May 6, 2025

For the symptoms I described to the doctor turned out to be right along with what the doctor told me at the veterinarian emergency. The recommendation to take my dog into the emergency was an accurate one. By taking our family companion in, saved him a lot of future suffering. Thank for your help.

Date of experience: April 26, 2025
Australia
1 review
0 helpful votes
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A Waste of Time and Money
May 6, 2025

Very frustrating and not able to resolve the problem. Perhaps not your fault but a total waste of time and money
Regards
Stephen

JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 27, 2025
JustAnswer S. JustAnswer Rep
4 months ago

Hello Stephen,

I hope we’ve been able to help. Should you require further assistance, please don’t hesitate to get in touch.

Regards,
Vanessa
JustAnswer Customer Care
vanessavc@justanswer.com or 1-800-808-0645

North Carolina
1 review
0 helpful votes
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Good service
May 6, 2025

Everything was addressed. I was satisfied with the results.

Date of experience: April 26, 2025
Georgia
1 review
0 helpful votes
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Whirlpool double oven
May 6, 2025

I'm not happy with the answer that we need a new control board. Oven is only one and a half years old. Will not purchase another Whirlpool product. Tech was quick to diagnose the issue.

Date of experience: April 26, 2025