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From the business
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
JustAnswer Reviews Summary
The company enjoys a generally positive reputation, particularly for its responsive and knowledgeable customer service across various domains, including veterinary and technical support. Customers frequently commend the thoroughness and attentiveness of the representatives, which alleviates anxiety during urgent situations. However, there are notable concerns regarding communication, particularly with system limitations that disrupt detailed explanations. Additionally, some customers reported dissatisfaction with prolonged troubleshooting processes. Overall, while the company's commitment to customer care is evident, enhancing communication efficiency could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was completely satisfied with the whole experience. Problem solved quickly.
Received marginally adequate guidance from Just Answer. The "expert" doubled down on what he said the first time which was nothing but a failing effort. I will submit the Form 8822B (which is for a Change of Address) along with the letter and accompanying materials I sent the first time to the IRS. And I did, in fact, send them to exact address that my expert had. I'm simply at a loss for words to explain the guidanace I have received on my inquiry.
I was being called by an automated system as many as 10 times per day. They were made by many different numbers from multiple area codes including Credt One's customer service number. Each phone call disconnected at 6 seconds giving me no opportunity to explain my financial situation at why my payment was late.
Evan was very kind and direct, and gave me information about free forms and a way to answer my questions. Very good!
Doctor was very concerned. Ask a lot of caring questions.Felt good taking to a caring individual.
My fingers have been getting increasingly more numb with use (e.g., writing, holding a pen, knitting) or practicing sign language (my brother is deaf). Dr. Li asked direct questions and provided answers that gave me different approaches to treatment. I will follow her advice. Also, I have called my neurologist for an appointment to follow through. I am quite satisfied with Dr. Li's help.
After he scheduled my appt. For May 28, he told me I could go in and if someone didn't show up I may be able to slide in. Within 30 minutes later I was taken care of and they were able to even cancel my appt. Scheduled for the 28th. A wonderful day! Thank you!
Gave great feedback and seemed to care genuinely. He gave me some good advice that I plan on using.
Without my permission you withdrew $55 from my bank. Your webpage said I would be paying ONE dollar (refundable) for advice, but as soon as the waiting time for the "expert" expanded, I immediately called my bank and they said your website had withdrawn $55 dollars from my debit card so I had to cancel it so you wouldn't be stealing any more. I filled out a report with the FTC on your practice and called you company. The automated voice said you would return my $55 within 5 days, but I don't believe you. Then I had to travel to my bank and get a new card.
Hello Harry,
We know this situation has likely been frustrating, and we truly hope our team has helped resolve it. If you’re still in need of assistance, don’t hesitate to contact us. We’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
My experience with the MD was very informative and thorough. I feel very confident using your site again. Thank you doctor for all your information.
Good input and hope to get the product soon.ANd at the price I wanted it for
I needed to know the location of a sensor and couldn't find the information anywhere. Nothing but bogus videos on YouTube and Google. The technician answered my question right away and save me a lot of wasted time and effort.
VERY STRESSFULL AND AFFECTING MY MENTAL HEALTH WITH TRICKING ME TO SIGN UP WITHOUT TELLING ME THE COST
Hello Sophia,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645
I told JustAnswer what I did to the car and the problem I was experiencing afterwards.
Radiator fan not working after the check engine light comes on and dash lights start flashing.
He told me to check for with the electrical.
Edward walked me through how to diagnose the problem, offered the best solution to remedy it, and was VERY patient and helpful. Thanks!
My questions were answered. And I was given information to find a lawyer
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Gene,
We understand how frustrating this experience must have been, and we truly hope our team has been able to assist you in resolving the matter. If you haven’t yet received support, please don’t hesitate to get in touch with us—we’re here to help.
Best,
Julie, JustAnswer Customer Care
julieww@justanswer.com or 800-808-0645